Sam

Trustpilot

Malpractice

Malpractice in everything from SALE to CUSTOMER SERVICE: No Returns on Final Sale Items. Then they call my items FAKE when I tried to sell them to someone else online. What a shame that they have to call their own items counterfeits. I have receipt of the items ofcource. So now I can neither return their items to their store nor i can sell them online to someone else. Wold Customer service is also very bad. They do not even reply to your emails regarding this issue.

S Umar

Trustpilot

A COMPANY WITH CHEAP PRACTICES

A COMPANY WITH CHEAP PRACTICES. Bought couple of items from them from their website Sale. When I received them I did not like them. I wanted to return the items but their website says Sale items can not be returned. So they get rid of their crap and want buyer to keep it. That is not all, when you try to some how get rid of these items by listing the items at online market places, Wolf tells them that your items are fake and ask them to remove those items. You then try to contact WOLF that you have a receipt and you bought these items from you and why are you claiming the same items as fake? You send Wolf the proof of purchase with email and believe me they do not even bother to reply to you. You send emails again and again but they do not take any interest in your issue. This company does not deserve our hard earned money. I will never buy from them

Sheikh Salman

Trustpilot

AVOID AVOID AVOID AVOID

AVOID AVOID AVOID AVOID WORST Company 1. Cheap Material Non Genuine Leather Watch Cases and Watch Rolls. 2. Return Policy is against Law. E.g. A) Online purchase of items can be returned only if you can afford heavy restocking fees. B) Sale items are not even returnable. You have to keep it if you dont like it. 3. Customer service is worst: they don't reply to your emails and after multiple attempts a vague pointless reply. 4. If you buy sale items from them and if you don't like them and if you can't return them, you will try to get rid of some how right? Try listing them on ebay and Wolf will tell ebay that your items are fake and ebay will remove your items. You will feel miserable all the time. You will contact Wolf with their own receipts that the items are real and bought from them and they will simply ignore. AVOID THIS COMPANY BY ALL MEANS

Stephen

Trustpilot

Highly recommended

Very happy with Wolf winders and roll. All their items are of exceptional quality. Order was delivered for free and arrived in two days. So happy with goods, highly recommended.

Nick Evans

Trustpilot

I lost the keys to my watch wolf case

I lost the keys to my watch wolf case. I contacted wolf and Becky from customer service was stright on the job. I got replacement keys in the post in a few days. Both wolf's cases and customer service are next level

John Walton

Trustpilot

The quality of the Wolf watch winder is…

The quality of the Wolf watch winder is first class also the service I have received is wonderful. Becky was so helpful. I would certainly recommend Wolf products

Martyn

Trustpilot

Top service & product

The helpfulness & service of the after sales team is 1st rate ,

Arri Pluck

Trustpilot

My experience did not start off great

My experience did not start off great, but the recovery by Becky in the support team was fantastic. I had a faulty winder which turned out to be a fault in the batch. Becky organised the replacement immediately on both occasions and kept me up to date from the first instance of what was happening. Becky is a massive asset to the business.

Rob Bowes

Trustpilot

I emailed Wolf for advice on my Cub…

I emailed Wolf for advice on my Cub Watchwinder and received a call from Becky within a couple of hours. She explained how the Cub works, which I then monitored over 24 hours, she also advised on the suitability of the Cub for my watches. Wolf products are a premium product but with this you also get excellent customer service, well worth the extra cost. Thank you Becky.

customer

Trustpilot

First class customer service

First class customer service, my winder was 4 year old when it stoped working, contacted customer service (Becky) she replied within a couple of hours and has sent out a new power adapter free off charge and it’s back up and running 💪

Chris Walker

Trustpilot

Highly recommended - the winders and the service.

Highly recommended. I recently had a minor issue with one of my two Cub winders. I got in touch with Becky in the customer service team, who handled my enquiry brilliantly. After a brief wait, I'm now back to enjoying two winders again and can't stress how impressed and delighted I am with the service I received from Wolf. Thank you

Ross

Trustpilot

customer services support

I contacted customer services regarding a newly purchased watch winder and how to source an accessory. The service and response was first class.

DannyG

Trustpilot

Wolf Customer Service

Becky, who handled my enquiry was very helpful, clear, efficient. Best customer service I've had in a long time. I don't normally write reviews, but Wolf's response has been Top Class. Thank you.

Ann

Trustpilot

Brilliant Customer Service

I lost the key to my watch box, i contacted Wolf through the contact us form on their website and enquired about buying a replacement. I had a reply the next day from a very helpful lady called Becky, she asked for my address and sent me a new key free of charge. Brilliant customer service. Thank you Becky

Lily

Trustpilot

Great product

Great cardholder, really nicely boxed to be able to provide as a gift and very quick delivery. Will buy again.

Scott Jones

Trustpilot

Customer service are amazing!!

Customer service are amazing!! I was unsure about purchasing the Wolf Cub watch winder due to the lock in cuff which comes with the winder being too big for my watch. I emailed Wolf with a query around cuff sizes, they (Becky) replied the following morning offering me a complimentary smaller cuff and sent it out to me next day delivery, keeping me updated throughout the day. The new cuff allowed be to buy the Cub winder with confidence and now fits and works perfectly with my watch. I would definitely purchase from Wolf again.

GC

Trustpilot

Wouldn’t recommend

Delivery was quick. That’s where the positives start and end. When you spend £350 on a watch winder, you expect premium at a minimum. The watch cuffs that come with the winder are stupidly large. I have relatively small wrists and could not clasp my watch over either of the standard cuff or the so called “dynamic cuff” (which was anything but dynamic). Then you have the option to put the watch on without the cuff attachments. This time my watch was way too loose it would slide off when in the watch was in the winder. Now, I tried getting hold of customer service. Good luck, I don’t even think it exists. Haven’t heard back and I am now stuck with a watch winder I can’t use.

Bas A

Trustpilot

Their watch roll scratched a bezel…

Their watch roll scratched a bezel which is hard to believe but it did happen. They then sent some random email about how their watch rolls are so plush which isn't appreciated.

Trevor Thomas

Trustpilot

I have 2 wolf Cub watch winders the…

I have 2 wolf Cub watch winders the last one purchased around 2 years ago. Recently it started to make a noise I contacted Wolf customer support. Becky emailed and asked for some details she then arranged to collect the unit for inspection after a week I received a replacement unit. The service I have received from Wolf has been amazing and I certainly would recommend there products and back up service.

Alan Fox

Trustpilot

Had a problem with the cuff on my Wolf…

Had a problem with the cuff on my Wolf Cub watch winder, Spoke to Becky who quickly Resolved the problem by sending me out a new cuff. Very pleased will recommend.