Update BEWARE OF HEXCLAD
I happen to love cooking and dont ask me why i wasted thousands of dollars over the last 40 years on subpar cookware sets. I only had the option of selecting one topic and i choose Quality , but i would have chosen all of them. This set of cookware is unbelievable and the performance on and how well they cook your dishes are second to none. I must tell you for years i always cooked and ordered my steak medium well plus , because i hated to see red bloody meat. The first night i cooked my steak on medium to high temperature for three minutes each side i was shocked. I let the steak stand for five minutes before i cut into my steak and i saw juicy red meat. I was ready to cry because i knew i wouldn’t eat anything that looked that red and i couldn’t imagine ever even trying a bite. WOW was i WRONG. This meat was seared on the outside and they slightly crispy but to my surprise and delight the steak had no bloody tasty at all. All the years of eating over cooked with high temperatures or
and meats tasting like leather would have been eliminated if i chose HexClad . Six minutes and the best tasting steak i ever cooked. Another plus was i was able to purchase 7 pcs for only $349 with no shipping. I found the best deal was for spending money for pans, wok or 13” skillet. I didn’t think spending money for pots that normally i use for boiling water for pasta or heating up sauce. My final comment was how I cleaned up with warm water and dish soap so effortlessly, best cookware and so affordable.
Wilton Manors Fl
**UPDATE I SPOKE TO FAST**
After I reviewed the 12” pan i used the 13” Skillet for eggs and was horrible the eggs slipped into the edge around the skillet and the eggs didn’t cook evenly and overcooked them. I contacted HexClad customer service and was not at all satisfied with there comments. I then tried a 4 egg omelet with cheese and mushrooms and sausage in the 12” deep frying pan on 3 low setting and I couldn’t turn it because the omelet stuck to the pan and burned the cheese, another wasted meal and clean up was not as easy as when i cooked my steak. I contacted customer service for a second time and same response nothing they could do
I even said i was so unhappy and upset that i was going to return my whole order and ask her for a return pre paid shipping label. He was there final response below.
BEWARE OF HEXCLAD
Thank you for contacting HexClad's customer support team. As previously stated, we are dedicated to providing best-in-class service.
We are so sorry to see you go. All return requests can be processed through our return portal.
If you decide to purchase your own labels for return, please include your Full name and Order# on the return form below and place it inside of one of the boxes for our return center to process your return.
For your convenience, our shipping address is: 500 South Anderson St, Los Angeles, CA 90033.
Since we do not charge a restocking fee like most other companies, the return shipping cost is the sole responsibility of the customer and will be deducted from your refund if a HexClad issued pre-paid label is utilized for the return.
When you are ready to send back the order, please make sure that the items have been packed with care and you obtain a copy of your UPS drop-off receipt as your refund may be adversely affected if items do not arrive or arrive damaged due to improper packing.
Once received and inspected by our distribution center, our return center will issue a refund for the order minus any applicable shipping costs. Please allow approximately 7 to 10 business days for the refund to be reflected back on your original method of payment.
If you are in need of any further assistance, please feel free to respond to this email. We are always available to assist you Monday through Friday 8:00 am to 5:00 pm Pacific Standard Time. Thank you for choosing HexClad and have a wonderful rest of your day.
Customer Service Agent, HexClad Cookware
HexClad Help Center