I accidentally sent a £90 order to the wrong address on friday evening. I emailed them on the weekend asking to cancel and when they opened on Monday I received a full refund notification in the morning, without any questions back. So I think this company is very trustworthy even though the name seems sketchy lol
Ordered a discounted DAC/Amp from them that had been marked box opened. Item came in good time and other than the box seal being broken, all box contents were good as new, and item was in perfect working order. Will definitely be ordering from them again if in need of more HiFi equipment 🙂
I ordered a small item from this company, never used them before but looked legit. I must have inadvertently put the wrong address in the delivery instructions. When I realised a few weeks later that my item had never arrived, I contacted the company to ask why. They forwarded the ‘proof of delivery’ which had my surname on it (but an initial that was not mine nor anyone in my house). I pointed out that this must be fraudulent, as had the courier actually attempted delivery at the [incorrect] specified address they would have realised it was wrong. Instead, they must have dumped the item and forged a signature. I recognised that the initial error was mine, but that the courier had not acted correctly. All I asked was for the company to contact the courier to raise a dispute (only the sender can do this). They refused to do so, stating that ‘the courier has done nothing wrong’ - a puzzling response. Over email the ‘customer support’ person became increasingly hostile and rude. I get that I made a mistake but the refusal by this company to even try to help was really rude and upsetting. Save yourself some money and hassle, buy whatever you need on Ali Express. I’m sure they’ll reply here and try to spin and skew the truth, but they’re not a company anyone should trust.
I got to get out of my way to leave this review about this company. I have bought a fiio Q11 and paid £75 with transport, described as damaged box, i received the item earlier than expected but that is were all good things i can say about the service/product end. I opened the package and i noticed the box was not original, which i though it was fine, then i go though the content of the box to realize all they have sent to me was the DAC and an iPhone cable (useless to me as an android user) i've contacted the sales team and a person called Linda responded the next explaining where i can find details about their open box products which is sly as it is and said she is going to speak to the team about the missing items. I sent another email requesting the missing items to be sent as i would rather not send the item back as this will cost me even more money. They never replied to me after this and decided to review their disgusting customer service and ethics. I must mention the DAC could be purchased at a price of £77 with tax and transport from Aliexpress BRAND NEW. Which makes me wonder why this UK base company charges such prices for second hand products with missing parts to customers that were wronged like i was. I also purchased a type c to type c cable wich took the price over what the thing would cost me new. I will leave this here and you make what you want of it. If anything i am "selling" my experience short as i have not mention the hours of my life i lost due to this and other inconveniences like stress etc. I will most surely not buy from them again and i will make sure i will tell people to avoid them. UPDATE: After several days of back an forth conversations with someone called Linda from the sales team I managed to agree with them to a discount of £15. However the product goes completely silent more often than I can ignore while listening to music or before I even start. It does not seem to be the cables which I used but perhaps some sort of glith. So far I ordered around £25 worth of cables and still waiting for some of them to arrive. If this still happens after I've tested it with all of them, I will return the product. Massive disappointment. Extra credit for the customer service. The only reason why I will rate them at two stars.
Ahead of making a purchase I contacted the support team to ask a couple of questions. These were answered quickly and in full. Subsequently I made my purchase got my order number followed by the expected despatch confirmation etc. I was also emailed to advise of a split shipment for which I asked another question and again the reply was prompt and complete. Throughout, the service has been exemplary, the products excellent in both price and delivery. In a world where we now purchase most goods via the internet this company adds the Human Touch which is most welcomed.
I have used Advanced MP3 Players for a number of years to purchase high-end IEM's, headphones, and DAP's. As a company, in my experience, customer service seems to go through to the route of what they do. My latest purchase was a very expensive DAP. The customer care team on the phone were always patient and curious, never rushing me and never getting pushy desire all of my questions. They understand that HiFi enthusiasts are a very peculiar breed. Once I ordered, all of my requests were carried out, and I was kept fully informed of when stock was available, shipping, etc. AMP3 are a brilliant company and I wouldn't hesitate in recommending them to other HiFi enthusiasts. 5 Stars!
I contacted them via chat and got a quick response, I then called to enquire about 2 similar products I was given good advice the result of which steered me towards a Fiio product. The order was made late Friday and arrived Saturday afternoon, great service, swift delivery and excellent customer contact. Thanks
Great customer service, great price and delivery time! Couldn't be happier, will definitely use again in future. Thank you!
Always perfect...!! Go to place for my audio DACs, DAPs, IEMs etc... Always answer emails swiftly and with great and accurate detail. Competitive prices usually with an offer for spring or summer etc.. Hyper quick delivery and FedEx always seem to get right for me. They are always right in the middle of my alloted time slot. But with confidence... Can't wait to do business again! Take care all at Advanced MP3 players
Bought a Fiio UTWS5 from them in September last year and had problems getting it to charge, then one of the charging pins failed. This was replaced with a new item without any fuss. Then a week ago the replacement failed in exactly the same way. I was worried they might complain about having to replace it twice, but there was no problem at all. They quickly sent it back, this time with a different charging case that works fine. Friendly and professional, and a great example of why it's a good idea to buy from an official distributor.
Stellar customer support/service from AMP3. Thanks to Linda! Wonderful products and great prices. I highly recommend these guys!
A great company - many thanks to Chris for all your help. Great communication, highly professional and a great buy.
Just received my FIIO FD1 in ear monitors. At £60 they are a bargain but at £40 (opened box-look unused) they are a steal. Almost feel guilty. Amazed at sound quality for the price. Far better than my Beyer Soulbryds that lasted 6 months and as good as my Shure SE425 (before I stepped on them!) that cost nearly 3 times the price. Great Comms too. Will now be my go-to store for all things MP3 and headphones, DAC etc.
Absolutely fabulous company..!! Buy with peace of mind 🙂 Ordered some iem's from them with quick delivery option (courier). A tiny little hiccup due to me not them and they still got them out and to me in record time! Can I just say a huge thank you to Linda also!! Super quick response to any questions or queries. As I said at the start, buy with 100% peace of mind. Great items, super quick delivery, even quicker response by customer services. Simply put, perfection... Thank you!! Take care and a happy festive season to all at Advanced
Ordered Fiio Bluetooth Adapter - worked for 5 months then stopped charging - Advanced Mp3 Players answered my email quickly and arranged for replacement to be sent out within week - excellent aftersales service
Very good experience. Helpful, friendly and just a great company to deal with, fast delivery and happy with the product
What a fantastic company to deal with. My item dispatched and delivered with 48hrs. Thank you so much.
Bought a fiio k9 pro off them via amazon and my product arrived new, fully functional and on time. The lady on their CS team was really helpful and informed me that they were selling the newer ESS version even though the amazon listing were still advertising the older AKM. Thank you!
Ordered a FiiO BTA30 Pro at 10pm Saturday and unlike other customers I knew it wouldn't be processed till Monday morning. Processed Monday, received on Tuesday, very fast delivery, working great, cheaper than Amazon and not feeding big tech. Site name seems dodgy but company is legit, would recommend. Oh and check your spam if you order, my spam filter wrongly filtered my email.
I have been dealing with this company over several years and have been delighted with the service they provide. Orders are fulfilled promptly and email queries are replied to without any delay. They have also repaired or replaced items under guarantee without quibbling as some companies like to do. Not only that, they return the items swiftly.