STAY AWAY AT ALL COSTS
I cannot stress this enough: DO NOT, under any circumstances, purchase from Alpinetrek. My recent experience with this company has been nothing short of a nightmare, and I urge everyone to steer clear and save themselves the headache.
Let me walk you through the ordeal I’ve endured. After placing an order, which I eagerly awaited, it never arrived. The fault lies with their chosen courier, Evri, whose incompetence knows no bounds. Alpinetrek’s response? A blasé suggestion to wait 10 days for an investigation. Fine, I thought, I’ll give them the benefit of the doubt. But oh, how wrong I was.
Fast forward 21 agonizing days later, multiple ignored emails, and a phone call later, I found myself confronting an abyss of rudeness and ineptitude. The colleague I spoke to was not just unhelpful, but outright disrespectful. And don’t get me started on their so-called manager, who epitomizes the term “customer disservice.”
When I requested the names of these individuals for my records, they brazenly refused. As if their disregard for my concerns wasn’t enough, they had the audacity to hang up on me mid-conversation, washing their hands of any responsibility.
I have meticulously documented every interaction, every email, and every futile attempt at resolution. Rest assured, Alpinetrek, you’ll be hearing from my solicitor soon. And as for my 85,000 TikTok followers, they’ll be the first to know of your abysmal treatment of customers.
Save yourself the hassle, the stress, and the inevitable disappointment. Alpinetrek is a sinking ship of customer service calamity, and I implore you to take your business elsewhere.
