Teddy
How to Spoil a Wedding Day
Oh what a day. Ordered our rings with sufficient time before the wedding. I was told to get our fingers sized in a jewellers which we did and placed the order. When they arrived within two weeks, mine fell off my finger and my partners was made too big according to a sizer. We were offered our one free re size plus one extra for the fact the ring was made incorrectly. I purchased my own finger sizers and sent the sizer with the ring back in the box. The next set of rings arrives within 10 days my partners perfect but mine now too small to the point my finger went purple. Spoke to customer services and explained how is this happening if I did exactly as they asked and got my finger sized and it’s now wrong twice. I was told I would get a call from Barbara Stein the customer services manager who is a jeweller. 30 minutes later I got an email from Barbara explaining the thickness of the ring can effect the size and I should get my finger sized at a jewellers. AGAIN. When the returns label was finally sent, I was advised by Barbara it would be a £100 charge for the resize despite the fact I explained I followed their guidelines. Had my finger sized by a professional, and by myself also them acknowledging thickness makes a difference but I wasn’t told that. After a heated conversation Barbara finally waived the fee understand at this point we were going to potentially be married in two weeks and said they would rush it through. I felt heard and understood. I emailed Barbara asking if there was an ETA. it will be dispatched by the beginning of next week. I emailed Barbara again, it will be with our uk office the beginning of the week. (I get married on Monday). Emailed Barbara very concerned explaining I told you I get married on Monday. Does this mean it won’t be hear on time. I have since had no communication from Barbara and my ring was in fact not here for the wedding. I contacted Angara again on the chat asking for an ETA. The handler told me my ring was arriving Tuesday and if there was anything else I needed. This was after telling her it was my wedding day. At this point I became incredibly frustrated and said “an apology would have been nice”. You tell me you are delivering my ring the day after my wedding and I have to prompt for an apology. Disgusted. Thank you Angara for ruining a huge day in my life. I sincerely hope you do better next time and as an online retailer, fix how you size your rings and come up with a better process. I suggest sending sizers of varying thicknesses to account for the problem.
