I placed an order for it not to be shipped for almost a whole month - I emailed, messaged and used social media to try and hear back on where the item was from a company representative only to hear nothing. I then got a response after 3 weeks and they shipped the products immediately when the items were in the sale! I've basically paid full price for sale items due to the companies poor business practice. I've queried this and have heard nothing... round and round we go.
Ordered online, which was convenient and easy to complete
Great customer service, very quick, helpful and responsive
Excellent, quality is very good and very comfortable. Design is adorable and baby loves it!
Customer service was quick and efficient to respond to my concerns.
I love the quality of the sleep suits; there’s such a lovely, soft material, even without the use of a tumble dryer to dry them. I really like the fact that they made out of bamboo and cotton, it’s a lovely breathable blend, especially during warmer weather. The only reason I’ve given four stars as opposed to 5 is because they are quite expensive, and I would prefer sleep suits with poppers as opposed to a two-way zip. I do understand this is personal preference, however, my son is a lot longer than boys of his age (in 0 to 3 months clothes), and consequently of the sleep suits had poppers we would be able to get far longer use out of them before they no longer fit. NB: I understand that MORI do make sleep suits with poppers, however, they’re only in plain white and not in the prints such as the Gruffalo, or colours.
Quick delivery. Gorgeous soft items. Wished all our baby clothing was for MORI now!
Excellent to deal with. Very understanding and helpful
Excellent customer service, Kathlene went above and beyond to resolve my query in a short timescale. Thank you so much!
All the items I bought were well made and beautifully soft. I will buy more as my grandchild grows.
Excellent customer service. I had a query about my payment and it got addressed very swiftly. Also shipping done very quickly. I am 100% becoming a loyal client
I know the product got shipped and supposedly is sitting in my town - Conway, NH - somewhere. I believe it was delivered to the USPO on Friday, April 19th, but to date I have not received it. Just a little frustrating not know where it is. USPO was the issue NOT Mori! Received shipment last Friday. Every item is wonderful! Super quality and I love the selection.
When I realised that I had ordered the wrong size on line I immediately emailed the customer care team. I had a quick response from Kathleen who very kindly sorted the problem before it was sent out. Very friendly and efficient.
Easy ordering fast delivery.
Don’t really understand your business logic. Willing to take a return rather than a price match for items I literally just received! Customer care clearly doesn’t care, telling me ‘The return in the US is not free” with bold highlights! implying what? You can do free returns in other countries or what? I don’t appreciate the attitude, however I have no time and energy to deal with your customer care once again. Horrible communication experience and poor business strategy.
Always very helpful! Great customer service
We had an issue with our order, as they included the wrong order in the shipment. I sent a note through the online platform raising the issue and was so pleasantly surprised at the prompt and attentive response. I received an email the next morning from a customer service representative, apologizing for the error and resending my order. She also sent the return labels so I could send back the errant package. Of course it would have been better, if the order had arrived without issue--but mistakes happen and Mori has put in place a great customer service team to make sure that when they do happen, things get fixed quickly!
Quick and efficient work by the customer care team to correct a delivery address I had entered incorrectly to my order. Excellent service. Customer care to match the quality of beautiful Mori clothes.
The Mori customer service team have been amazing! They were extremely responsive, and accommodating. They provided thorough responses and showed great initiative. Thank you!
Nice materials and great designs. Love the clothes.