Walt H-E

Trustpilot

Bad customer service (if any customer service!)

I placed an order for it not to be shipped for almost a whole month - I emailed, messaged and used social media to try and hear back on where the item was from a company representative only to hear nothing. I then got a response after 3 weeks and they shipped the products immediately when the items were in the sale! I've basically paid full price for sale items due to the companies poor business practice. I've queried this and have heard nothing... round and round we go.

Susan Sendrow

Trustpilot

Ordered online

Ordered online, which was convenient and easy to complete

Beatrice Hollyer

Trustpilot

Great customer service

Great customer service, very quick, helpful and responsive

MC

Trustpilot

Excellent

Excellent, quality is very good and very comfortable. Design is adorable and baby loves it!

Kimberly Harding

Trustpilot

Customer service was quick and…

Customer service was quick and efficient to respond to my concerns.

Rebecca Stanfield

Trustpilot

More Options Please!

I love the quality of the sleep suits; there’s such a lovely, soft material, even without the use of a tumble dryer to dry them. I really like the fact that they made out of bamboo and cotton, it’s a lovely breathable blend, especially during warmer weather. The only reason I’ve given four stars as opposed to 5 is because they are quite expensive, and I would prefer sleep suits with poppers as opposed to a two-way zip. I do understand this is personal preference, however, my son is a lot longer than boys of his age (in 0 to 3 months clothes), and consequently of the sleep suits had poppers we would be able to get far longer use out of them before they no longer fit. NB: I understand that MORI do make sleep suits with poppers, however, they’re only in plain white and not in the prints such as the Gruffalo, or colours.

Matthew

Trustpilot

Quick delivery

Quick delivery. Gorgeous soft items. Wished all our baby clothing was for MORI now!

Maxine Maher

Trustpilot

Excellent to deal with

Excellent to deal with. Very understanding and helpful

Farah

Trustpilot

Excellent customer service

Excellent customer service, Kathlene went above and beyond to resolve my query in a short timescale. Thank you so much!

Christine Tarrant

Trustpilot

All perfect.

All the items I bought were well made and beautifully soft. I will buy more as my grandchild grows.

Miss Alice Post

Trustpilot

Excellent customer service

Excellent customer service. I had a query about my payment and it got addressed very swiftly. Also shipping done very quickly. I am 100% becoming a loyal client

HelenGoss

Trustpilot

Shipment Received!

I know the product got shipped and supposedly is sitting in my town - Conway, NH - somewhere. I believe it was delivered to the USPO on Friday, April 19th, but to date I have not received it. Just a little frustrating not know where it is. USPO was the issue NOT Mori! Received shipment last Friday. Every item is wonderful! Super quality and I love the selection.

Liz Borissow

Trustpilot

Excellent Customer Care Team

When I realised that I had ordered the wrong size on line I immediately emailed the customer care team. I had a quick response from Kathleen who very kindly sorted the problem before it was sent out. Very friendly and efficient.

Linda

Trustpilot

Easy ordering fast delivery.

Easy ordering fast delivery.

Pamela

Trustpilot

Don’t really understand your business…

Don’t really understand your business logic. Willing to take a return rather than a price match for items I literally just received! Customer care clearly doesn’t care, telling me ‘The return in the US is not free” with bold highlights! implying what? You can do free returns in other countries or what? I don’t appreciate the attitude, however I have no time and energy to deal with your customer care once again. Horrible communication experience and poor business strategy.

AK

Trustpilot

Always very helpful

Always very helpful! Great customer service

Amy Wendholt

Trustpilot

Amazing customer service

We had an issue with our order, as they included the wrong order in the shipment. I sent a note through the online platform raising the issue and was so pleasantly surprised at the prompt and attentive response. I received an email the next morning from a customer service representative, apologizing for the error and resending my order. She also sent the return labels so I could send back the errant package. Of course it would have been better, if the order had arrived without issue--but mistakes happen and Mori has put in place a great customer service team to make sure that when they do happen, things get fixed quickly!

JD

Trustpilot

Great customer care

Quick and efficient work by the customer care team to correct a delivery address I had entered incorrectly to my order. Excellent service. Customer care to match the quality of beautiful Mori clothes.

Eleanor Foster-Gregg

Trustpilot

Excellent personalised service

The Mori customer service team have been amazing! They were extremely responsive, and accommodating. They provided thorough responses and showed great initiative. Thank you!

E.

Trustpilot

Nice materials and great designs

Nice materials and great designs. Love the clothes.