Terri Mccaffrey

Trustpilot

Fantastic service from start

Fantastic service from start. Shirley who was covering the rock ferry branch that day, had an amazing amount of knowledge, took her time explaining types of mattress, materials, etc. She really took her time to Collate all the information and match us with out perfect mattress. Delivery was smooth and quick, and the two gentleman where helpful , respectful and did a fantastic job installing etc. Will definitely use again and recommend your company to anyone who asks. Thank you.

diane morris

Trustpilot

Excellent service very pleased with…

Excellent service very pleased with green divan bed

Kevin Broadway

Trustpilot

Delighted

Delivered on time by two amicable chaps. Bed fitted space perfectly and has enabled a box room to become a spare room. Really pleased with price, quality and service.

Tracy Wingrove

Trustpilot

Good experience

Easy purchase, delivery quicker than promised, delivery men helpful. Oh and bed is great.

Helen Roberts;

Trustpilot

Great choice and competitive pricing.

I spent ages trying to find the right divan bases as I was after the slightly higher base which many companies don't offer. Bed Factory Direct stocks them and I was able to order swatches which arrived promptly and enabled my children to select the fabric they wanted. The ordering process was simple and the delivery date was booked and they arrived yesterday as planned. A very pleasant couple of chaps delivered the beds with their matching headboards and I am really pleased with the build quality and they were packaged well and protected. All in all, a great company and most importantly, very reasonable prices!

Trevor Harnett

Trustpilot

Excellent service

Excellent service from buying in the shop to the delivery team who were brilliant, one small hiccup which was dealt with quickly and efficiently so very pleased with them and would recommend them

KS

Trustpilot

I was worried about using a company id…

I was worried about using a company id never heard off but took a risk and ordered a bed and headboard, Both are great, I had updates throughout, Delivered on the day i wanted and the delivery guys were great, Took them 10 minutes to fix the bed together and take everything away. I want a bed for my room next and not apprenhensive at all now, Really good experience and company

Stephen Jones

Trustpilot

Well packed

Well packed, arrived at a decent time frame, mattress's are as stated, seem to be well made and comfortable, cannot comment on durability as I've just started using them.

david roberts

Trustpilot

after visiting the Chester store after…

after visiting the Chester store after suffering weeks of sleepless nights. Upon entering the store was greeted by Chelsea who helped me draw up a shortlist of suitable mattresses, As I needed my wife to also to try out the mattress,I happened to find my wife in Chester on the same mission as I so returned to the Bed Factory Direct without tell ing my wife which I thought suitable Chelsea went through the entire store with my wife and we both chose a Sleepeeze gel mattress. It was delivered within the timeframe advised at the point of purchase. Was pleased with the help given by Chelsea and the other staff in the store. now I get a good night's sleep again.

Shannia Julien

Trustpilot

Trustworthy service

Trustworthy service! Many thanks I always trust you with quality and reinforced furniture!

Mr Stephen O'Neill

Trustpilot

3rd time happy customer

I have recently completed my 3rd order with Bed Factory Direct. So far we have had 4 single divans, 1 single side opening ottoman, 1 small double end opening ottoman - plus mattresses. We have had the custom made ones in our choice of fabric each time. The free swatches are very helpful and the resulting bed is exactly as you expect it to be. The build quality is excellent, and the beds are really really easy to assemble. The turnaround time is very good - though we have often found that after ordering we get put back a week from our provisional slot due to routing availability. We have had a few interactions with customer service and always found them helpful and responsive. In one case we ordered 4 mattresses which were unsuitable and found it easy to arrange a swap. Given this is our 3rd order we're definitely putting our money where our mouth is on "we wouldn't buy our beds from anyone else".

Janet Humphreys

Trustpilot

Be very careful buying from here

After sale service was shocking. On delivery the guys said they would collect if any issues. After emailing the customer service, they said return was our responsibility at cost to us approx £100! Couldn't even get returns label.

diane morris

Trustpilot

Excellent store experience

Excellent store experience Excellent beds delivery 👌 Kept informed also bed assembly All Excellent

Mark

Trustpilot

Nina was fantastic and helped me find…

Nina was fantastic and helped me find exactly what I wanted 👍

Sean

Trustpilot

Great service abd good product range

Great service abd good product range

Mark Wilkinson

Trustpilot

5* service highly recommend

5* service highly recommend

Dean Ward

Trustpilot

Delivery team were bang on time

Delivery team were bang on time, very friendly and helpful. Happy with the bed so far - it seems like it's decently made for the price.

Karl Bertenshaw

Trustpilot

A Very Good Purchase Experience

This was my second purchase from this company. I have found the products to be satisfactory. The products were delivered as promised with good communication via text message from the delivery team.

Phil

Trustpilot

A great product, quick delivery.

A great product at a more than reasonable price. Delivery was prompt and well organised. A big thank you to Mush at the store, very helpful and friendly, she deserves a pay rise 😊

Jenny Hawkes

Trustpilot

Very happy with the service we received…

Very happy with the service we received today. Thanks for all your help