We have a Bluu umbrella that is less than a year old- it’s still within the warranty. We discovered that the white cord that cranks open the umbrella (wildly thin for such a large umbrella!) had snapped. We have reached out multiple times in multiple ways and have still heard nothing back from the company. It seems, even from the good reviews, that customer service is a major failing for this company. I would steer people away from making a purchase- the products are very expensive given the quality issues.
Is this company still in business? Their website shows all products out of stock for months. They have not responded to numerous emails and have no phone number
We bought 4 very large umbrellas. They are fantastic - gorgeous, easy to operate and very high quality. We were missing 1 piece and the customer service was great. You shipped us a new umbrella in. 1 day!! Thank you.
My recent experience was less than optimal with Bluu. I ordered counterweights for an umbrella. They were more expensive, but they looked like good ones. Promised 2-6 day delivery. Ordered and paid within a few minutes via cc. Didn't show after 2 days, 4 days or 6 days. I tried to track order but there's no tracking. I also tried to contact but cust. serv. is limited to emails. First two emails went unanswered. I sent a third to the sales department and they told me that they were out of stock and didn't know when they would be in but "they were working on the problem." Cancelled order but, again, only available via email and again no response.
I emailed Bluu a technical question about one of their products on a Sunday and got a complete answer Monday morning. Looking forward to trying out the new umbrella.
Last year (2022) Hurricane Ian destroyed our pool cage and parts of the lanai. We are in the process of remodeling the lanai and pool cage with picture window. We needed a new big umbrella as well. After an intensive search we found the products of Bluu.com. We contacted bluu's customer service via e-mail with a lot of questions. All those questions were answered very quick and very professional by Mr. Aries.B. Aries reviewed all our sketches and pictures sent to him and came up with excellent recommendations. Without his professional help we would't have placed the order to bluu. He gave us the necessary trust to buy the "Redwood Pro Cantilever Umbrella Round Tier 1, 12 ft" and the "Mobil Base". Thanks again to Aries. Sulzer Family
The fire table I purchased is no longer available on the website but my customer service experience was very good in an age when customer service barely exists. When we opened the box the fire table medium was lava rocks rather than blue stone, which was the pictured on the website. I emailed customer service and received a response within 24 hours. Since the table is no longer sold by Bluu, they offered to refund money so I could purchase blue glass somewhere else. The table instructions said 12 pounds of glass was needed, what was offered by Bluu was not enough to pay for 12 pounds of glass. I asked for a larger refund and was given the larger amount I requested. I give a 4 instead of 5 because I received lava rock - but customer service was a 5.
The umbrella base was exactly as advertised. Assembly very easy. Extraordinary customer service from Aries B.
Great product. Setup was easy enough. Would buy again.
Return policy is horrible. They send it in the original flimsy box and say it can't be returned if the box is in any way damaged. Send lots of pictures and wait for an answer
The umbrella I ordered was damaged during shipping. There is no customer service number to call, so my issue was resolved (partially) via two weeks of email exchange. Super frustrating.
The construction is durable. It was relatively easy to assemble. However, when attaching the top to the body... position the parts exactly has pictured in the diagram. My contractor didn't and destroyed on of the connections 😐 The only time you need a screwdriver is when attaching the hinges!
Bluu has a great selection and decent pricing for the high quality of their pieces. I had a good buying and delivery experience, so I would check out the website since the shipping is pretty reasonable. The staff really knows there stuff when you call too.
Cheap plastic don’t waste your money
I have ordered numerous items from BLUU both for commercial installations and a deck box for our home! All the products are a very high quality. Beautifully made, great customer service, and good prices!
Very happy with our purchase and received our items within just a few days!
Love this Box. The only change I would make is the lid. Everything was easy to put together but the lid. I struggled and bruised my old hands trying to snap it together. Eventually had to step on it with all my body weight to get it clicked together. Looks great on my back veranda.
This is a great product. Sturdy, well-constructed and nice looking. We had great customer support too, since I put in the wrong delivery address and was able to get that changed quickly and easily. One tip: when you put it together, you need to tip the sides so they click into the bottom, not try to insert them straight in.
Had a box come damaged and they sent another one right away, which the second one came damaged, so instead of testing my luck 1 more time with fed Ex. Customer service refunded me. Shipping is getting horrible and out of control of Bluu. Glad they stand behind and took care of me.
When I set up my new green house I noticed seam was ripped, I contacted Bluu and they resolved probably quickly. Excellent customer service!!