Ryan James
Absolute joke
Absolute joke! Everytime there's a issue.. pretty sure ths is a scam company working in partnership with evri
Absolute joke! Everytime there's a issue.. pretty sure ths is a scam company working in partnership with evri
Great for protein bars and at good prices.
Not sure this company are still in business - they took an order, my money and never delivered anything. I had to claim back from bank
Good luck getting a response out of these comic singers if you've got a problem with your order. Sent mine to an old address and as they don't have a contact phone number you can only either email them (which they never reply to) or try using their webchat tool (which again they never respond on). Won't be bothering shopping with them again.
I ordered 2×4kg protein powder and only received 1. I have emailed every email address related to their business and no one is getting back to me. Most emails bounce back. Zero costumer service. There is no one getting back to me trying to solve this issue. I am beyond frustrated that i paid £40 for nothing. I am not one to leave reviews, but i wouldn t want anybody else to pay money for something and not receive it.
Ordered 7 days ago with next day delivery. It still has not been sent. This is the second time that this happened. Why are you advertising next day delivery when you don’t even send the product out until I have to complain & send multiple messages via social media etc to get my order?! I will definitely not be bothering with this company in the future
Ordered another item on Monday with next day delivery (ordered before 7:00pm cut off time for next day delivery). Evri received my order from bodybuilding warehouse 5 days later on Saturday. I received email from evri Sunday morning informing me order is due for delivery today (sunday). I've purchased items from many different companies (my protein, dolphin fitness etc etc) And have never encountered such poor service. And whats with the crazy high prices? £39.99 for 1kg of whey concentrate? The prices are so high that with the discount codes added the final price just seems like a normal average price.
I have just received my order, Sports Fuel protein powder, 10 kg. Most of what I ordered with BW over the years was good quality, However, on this occasion, this product is completely not fit for the purpose just to say the least for all the reasons you could imagine. Taste, flavour, just impossible to drink and literally makes you sick instantly. I am still waiting to hear from BW to sort this out.
Ordered for next day delivery a week ago still no Order and still no response from my 4 emails or chat on website. Just ignored. Iv Ordered from here before and been ok but this time nothing. No Order and no refund.
Paid for order with next day delivery on mon and evri only received my order from bodybuilding warehouse on Friday (4 days later). Why even offer unlimited next day delivery when you know its not possible? Extremely poor service. And they don't have the decency to throw in any samples as an apology. A business should be run more seriously.
I have previously purchased the Serious Gainz 5kg Banana flavour product from this company but via Ebay which was good, so when it finished I decided to order the same but Vanilla direct from the company - very big mistake. Had I purchased it via Ebay, they would not have been able to get away with what has happened. The order arrived much earlier than they stated so as you can imagine, I was very impressed. However, upon opening the tub the smell that hit me was one of chemicals. The chemical smell was so pungent that it almost made me ill. I thought, having experienced the tub I purchased from eBay, that the smell might fade and the Vanilla flavour would come through. I had purchased the Serious Gainz with their Creatine Monohydrate. I emptied three heaps as directed of the Serious Gainz in my protein bottle and after the gym added the water. Firstly, the chemical smell was still present and upon tasting it, it was revolting ! It certainly did not taste of Vanilla - was a processed chemical mix. I have no idea what was in this mixture but whatever it is, it certainly should not be sold to the public - serious health risk! I stupidly drank the shake and within hours was sick. This is where the customer services failures arose. I sent an email to the company and got no response. I sent a further email and got no response. I then tried telephoning their number but that is fake. Regardless of whatever time you call it, I tried call it in the morning, afternoon, evening and at night and all you get is the line is busy. Finally, I sent them a message via eBay and someone finally responded but not addressing the complaint. I telephoned again, sent an email to their CEO and via eBay and got no response. Ultimately, I raised a dispute via PayPal and no one responded to the dispute. It was then escalated by PayPal themselves and today, one day before PayPal would have closed the dispute in my favour, the company responded saying that they would refund my money only if I returned the item at my expense. I am quite happy to return the product - its not fit for consumption, but why should I end up paying for the return. KBF Enterprises, which is the companies trading name should be ashamed. They send out products, the contents of which is seriously questionable - I plan to inform the Trading Standards, and then expect the customer to pay for the price of return postage.
Ordered & paid for next day delivery, 4 days later I still do not have my order and haven't received any communication from the company. I had similar issues with another company which falls under the KBF Enterprises umbrella multiple times, almost identical to this situation. If you are ordering, the next day delivery option is a scam, you will only lose your money.
I've been a customer of Bodybuilding Warehouse for 2-3 years now, and it's gradually got worse and worse. From receiving cracked tubs of protein, to receiving flavoured protein that has no flavour, to customer service that ignores every message. The final straw has not been receiving my last order, so I will never return to this website again. I don't think they've always been scammers, but judging by other reviews here, they've become just that. Please check out reviews under bodybuildingwarehouse.com too. They are a disgrace, avoid at all costs.
Ok products at good prices, but non existant customer service. I purchased for a business and therefore must have an invoice for accounts. Despite numerous emails I have not had any response, Ive tried on all emails I can find for the related companies, but no response. Also there is no phoneline, and the group company phone just rings out. I will never use again. If things go right they are fine, But if you have any issues you WILL NOT GET ANY HELP. Buy on a credit card so at least it can be refunded by your card company.
Bad service all round not happy, paid for next day delivery and guess what it didn't turn up it is now day 3 and still no products sent several emails to them, and guess what no response not happy bad customer service
Still haven't had a refund from 31st October 23. Owed £35 pounds and emails just get ignored.
Ordered two tubs of vegan protein, only one arrived. I have sent three emails to two email adresses and recieved no response. I cannot get in contact with them I am a uni student and it is pretty frustrating as I do not have the time nor the money to be chasing up and not recieving the products I have paid for. Pretty dissapointed
Products are good at a good price but paid for BW+ subscription yet they are still charging me for delivery!!!!!!!! Several emails and phone calls but cannot get hold of anybody or get any sort of response. Unacceptable. May only be £9.99 but surely it is fraud!!!!!
No customer service whatsoever. Paid for next day postage and 4 days later still no items, Emailed all 3 email addresses and had no reply or response. Want a refund for the extra postage I have paid but had no comms from them at all, I would advise to use another company for protein and save money/time. Will not use again
Products are good. However, customer service is nonexistant. Paid for next day delivery at 5pm, within the cutoff of 7pm. Item was not shipped until the evening the next day. Numerous emails asking for a refund unanswered.