Alexandra Barrueta

Trustpilot

Possibly the worst customer experience I've ever had...

I'm absolutely shocked and appalled at the level of service I've received from what I consider to be a high end brand. I ordered a bunch of makeup in March that unfortunately never arrived. Now, this wasn't Byredo's fault obviously; they sent the parcel 'signed for' and the courier decided to just leave it behind a bin and it was taken. That same day I reached out to customer service with photos of the courier website, the note they had left in front of the door, the missing parcel, EVERYTHING and their response was to ask me to fill out a form. I filled in the form declaring I had not received the parcel and a week later they emailed me asking me to fill in a DIFFERENT form. At this point things were getting ridiculous, like, I submitted the report, gave all the evidence but am spending my time doing all of this. I agreed and sent the form and so finally they 'opened an investigation ' on the 2nd of April. I followed up two weeks later and was basically told 'it can take up to 20 working days we will let you know'. No suggestions for a resolution, no options, nothing. At this point I had no makeup AND they had my money. DPD contacted me to let me know they had concluded that it was the couriers error so they would be reimbursing the company and I should talk to them but did byredo let me know? Not a peep. I reached out again yesterday and was told that I was correct and that this was taking very long and they'd speak to a manager and get back to me by the end of the day. Still nothing. At this point we are nearing six weeks of no information, no apologies for the awful service, nothing! Byredo makes my favorite perfume and I'm heartbroken because to be completely honest I no longer trust them to get stuff to me and will have to find other retailers to purchase instead of buying directly from the brand in future. Please train your people better because this is absolutely unacceptable. I'm so tired of having to chase a reputable company for a refund because I don't even want the makeup anymore. It's left such a sour taste in my mouth that they've now lost a customer that easily spent over 1,000 pounds a year there.

Sharon Gallacher

Trustpilot

Well packed item

Well packed item, good speedy service and always first class!

Halyna Boiko

Trustpilot

Mauvaise qualité des produits

J'ai réalisé une commande 01B026019 des échantillons des parfums pour 47 EUR avec le but de choisir un parfum après. Le principe est qu'on commande des échantillons et ensuite ce montant pouvait être réduit de prix d'un parfum qui est assez cher. J'ai été désagréablement surprise : la qualité des parfums est très médiocre : ils ne restent pas plus de deux-trois heures même sur les vêtements. Les odeurs sont très faibles. Franchement une forte déception surtout vu le prix.

anónimo

Trustpilot

Unresponsive customer service. Order not received

I placed an order 26th of April. It should have been delivered the 30th of April. When I tried to track the order it appeared to be stuck in some DHL facility I have since contacted customer service two times. One using the drop down menu and another one through Whatsapp. No answer during one week. Today I finally contacted someone through the webchat they have. Now they offered a refund or to send the order again. I asked to receive the order. Still waiting to receive a tracking number.

Anna Brandt

Trustpilot

So liebevoll verpackt und die…

So liebevoll verpackt und die Überraschungsbox ist wundervoll,ich liebe es....

Margarita Banbanaste

Trustpilot

Spectacular fragrances!

Spectacular fragrances! I didn't know what to choose! Beautiful product, smooth transaction. Perfect!

Angelica Jönsson

Trustpilot

BYREDOs kundtjänst beskyller kund för produktionsfel

Jag har ett Byredo doftljus vilket sprack en kväll när ljuset stått tänt en stund, en stor glasbit flög ner på golvet och stearin började rinna. Jag har haft ljuset i något år och haft det tänt vid ett flertal tillfällen. När jag vände mig till BYREDOs Kundtjänst för att reklamera ljuset, bad dem mig om kvittot vilket jag tyvärr inte har då ljuset var en present, de bad mig igen om att undersöka kvittot och jag svarade att jag tyvärr inte kan få tag i det. Jag bifogade ett flertal bilder på ljuset och får som svar i två vändande mejl att ljuset sprack pga att jag inte klippte av veken innan användning, vilket inte är fallet då ljuset har används ett tag. Jag förklarar igen att veken inte problemet utan det måste vara ett produktionsfel och att jag kan skicka dem ljuset. Som svar bifogar Kundtjänst en instruktion på hur ljustet ska hanteras ca 5 punkter och skriver att jag inte har hanterat ljuset rätt och dem inte kan göra något. Att anklaga en kund för felaktig användning utan att ens undersöka produkten är under all kritik. Jag har inget kvitto men det går inte att undgå att en BYREDO produkt kommer från BYREDO. Tyvärr slutar mina köp hos BYREDO from idag. De saknar ordet Good will.

Lone Vangsgaard

Trustpilot

No answer, no delivery!

26 of April 2024: As I have heard nothing from you, I would like for you to return my money immediately. ------------- I sent you this mail on 4 of April: Hello Perfumes-on-sale I have placed order 17929 on 2d of April. You have drawn DKK 334,21 from my account on 3d of April. I have not received an order confirmation to my mailadress or a confirmation that the items have been shipped? Please write me immediately on status of my order. Regards, Lone Vangsgaard Linderskov

Freddis A

Trustpilot

Ilaria at Customer Service is great

I had some problems with my delivery (UPS is horrible) but Ilaria at Customer Service gave me superb service and helped me. She is fantastic!

Lil

Trustpilot

Love gypsy water and the body cream x…

Love gypsy water and the body cream x such a summer scent 🥰

Ramona Stancu

Trustpilot

Bal d’Afrique

I purchased Bal d’Afrique. Arrived ok. Packaged really well with two lovely samples alongside. I was kept informed about the order at all times. Perfume smells in a way that I don’t even have words to describe..a fine blend..fresh and elegant at the same time Just discovered their beauty products. I believe I will be purchasing again. Thank u Byredo!

B. Cherter

Trustpilot

Sehr zufrieden

Sehr schnelle Lieferung, sehr schön und umweltfreundlich verpackt. Finde cool, dass man die Kosten für Discovery set bei Bestellung von Parfüm in voller Größe verrechnen kann, werde auf jeden Fall was bestellen.

muumol

Trustpilot

Bought the Mineralscapes eyeshadow…

Bought the Mineralscapes eyeshadow palette. I’ve heard reviews praising the yearly large palette but the small ones need to improve a lot. I hope they do because the smaller palettes appeal to me more and I’d buy all of them if the formula was worth it. The Mineralscapes palette came with beautiful packaging that was also super secure. Lovely touch! I got two free samples of perfume , which was shockingly also packaged very lovely and secure. I felt pampered! Thank you so much. Only thing I’d change is have the order status updated, I was anxious that my order would’ve been cancelled due to high demand. It suddenly just showed up today and it was like Christmas! Thank you for the amazing shopping experience. Also, Mojave Ghost is a gorgeous perfume, reminds me of Santa Fe ,but also just sweet airy light scent experience. I think it’s fairly safe blind buy , if you have the disposable funds to just do that. Highly recommend!

Darlene Swenson

Trustpilot

I have tried many perfumes and Gypsy…

I have tried many perfumes and Gypsy Waters is my favorite! I receive so many complaints when I wear this lovely perfume. Thank you

lollypop

Trustpilot

Great webshop customer service very…

Great webshop customer service very friendly helpful Fast delivery super!

Humper

Trustpilot

Questioning the Authenticity of Byredo's Selective Distribution: A Consumer's Loss.

Viktoria, sales coordinator of Byredo, has shown a slight improvement by no longer denying the saleslady's association with Byredo. However, she remains evasive about addressing the economic loss I suffered from purchasing products under false pretenses. Furthermore, her consistent repetition bolsters the saleslady's claim that Byredo does not produce shampoo or conditioner, instead offering only two base formulas for handwash and lotions. Her insistence that Byredo exclusively supplies shampoo and conditioner to selected hotels seems economically dubious. Even if every hotel in the IHG group—totaling 5,656 worldwide—used these products, considering the global population of 8.1 billion, this represents a very small market reach, casting doubts on the financial rationale behind such an exclusive production strategy particularly Byredo has no intention to sell these items commercially, opting instead for a selective distribution through hotel amenities, appears to be an unconventional business move given the potential market size and economic implications.

Bill De_kidd

Trustpilot

I had an item delivered damaged during…

I had an item delivered damaged during shipping. The customer service representative (Jonathan) was very professional and assisted me. I love the fragrance so much and ordered another bottle. Please keep up the great work. Thank you 😊

Insook Shin

Trustpilot

Damaged package replacement

My order of shower gel arrived with leakage. After I left a feedback Jonathan at the customer service quickly reached out to me and made an arrangement of replacement very quickly and the replacement package arrived safe enought. The sevice was very impressive and I truly appreciate it! 😊

Li Sch.

Trustpilot

Super fast delivery and a beautiful…

Super fast delivery and a beautiful packaging. My product arrived Safe with 2 georgeus samples. I can highly recomment the Great and helpful Customer Service. Ilaria managed it very Professional. Thank you for your Service. I‘m very happy and would purchase again from Byredo.

Humper

Trustpilot

Misinformation at Byredo: Navigating Truths and Misrepresentations at El Corte Inglé

I recently had a disappointing encounter at the Byredo counter in El Corte Inglés Castellana, which has significantly impacted my trust and satisfaction as a consumer. My initial experience with Byredo products during a stay at the Intercontinental Madrid was positive, prompting me to visit their counter with the intention to purchase shampoo and conditioner. During the visit, the counter sales associate claimed that Byredo does not produce shampoo and conditioner. She explained that the array of products supplied to luxury hotels like the Intercontinental—including shampoo, handwash, conditioner, body lotion, and hand lotion—are derived from two base formulas. These products are then packaged differently and infused with various scents to cater to different uses, though the underlying formulations are largely the same. Trusting her expertise based on her role, I bought two bottles of handwash but later discovered online that shampoo and conditioner are indeed available, leading to an unintended purchase based on incorrect information. This misinformation starkly contradicts what I would expect from a brand like Byredo. In response, Viktoria, a Byredo customer service coordinator, stated that the saleslady at El Corte Inglés is not directly affiliated with Byredo and may not be trained extensively on their products. This explanation suggests a significant disconnect between Byredo and its retail partners, highlighting a concerning lack of accountability. Furthermore, when I brought the issue to the customer service of El Corte Inglés, their lack of response was even more disappointing than Viktoria's. I should not have to bear the consequences of encountering a dishonest sales associate or suffer the financial losses due to her misrepresentation. Yet, after further reflection, I wonder whether Byredo’s practice of providing shampoo and conditioner to certain hotels is cost-effective. After all, the demand for these products is limited. Or, as the sales associate claimed, they use two base formulas with minor modifications, and ultimately, the difference in usage is not so great.