Edison Kalimashi

Trustpilot

Avoid

On 02/04/24, I ordered a HyBridge Weyburn Hoodie jacket from Canada Goose. Upon its arrival, I was disappointed to find that the stitching was subpar and the jacket was faulty. After expressing my concerns to the company, they offered me a mere £50 voucher as compensation. Despite the initial setback, I decided to give them another chance and reordered the same jacket on 25/04/24. Unfortunately, the second jacket was even worse than the first one. The stitching was extremely poor, and fur was coming out from multiple places. When I reached out to Canada Goose again, they were unhelpful and only offered £100 in compensation, dismissing the quality issues as something that can happen. It is truly disheartening to see a company like Canada Goose, known for selling high-end clothing at a premium price, falling short in terms of both material quality and workmanship. As a consumer, I feel let down by their lack of attention to detail and commitment to customer satisfaction. In light of my experiences, I find it difficult to justify buying their products when better alternatives exist.

Gabi Angenfort

Trustpilot

Schickt nach Reklamation falschen Parka

Habe nach Reklamation eine anderen Parka wieder bekommen. Das Unternehmen nimmt sich meiner Belange nicht an - meldet sich einfach nicht mehr. Heute Termin beim Anwalt- nie wieder!!!!!

RJG

Trustpilot

Appalling customer service - Beware the WARRANTY STOCK trap!

I am so disapppinted to have to write this review in such negative terms about the company. I purchased a blue Rossclare Parka jacket in January 2023. The cost was over £1000. The fabric had faded around the seams of the arms by the end of the year and I sent the coat in for a warranty review in January 2024. Canada Goose acknowledged the coat as faulty. I have been toing and froing with them now for 4 months to receive a replacement coat in blue. Canada Goose refuse to offer me a replacement other than what they have in WARRANTY STOCK which is black or white. The blue coat is available online outside the UK but they will not offer me that option. When I speak to the customer care team they are entirely sympathetic with my position that when I choose to spend £1000 + on a jacket I want a specific colour - blue on this occasion. However when I go in to writing the only response I get is a gift card to the amount of the jacket or a replacement in black or white. I can’t get my money back even if I wanted it. What is so disappointing is the disingenuous way that I am dealt with, CG hold themselves out to be all about customer care. My request is entirely reasonable. CG are able to replace my jacket, like for like, but refuse to do so. What is WARRANTY STOCK? It is a complete con, CG are really letting themselves down with this approach to their customers. I think we can only assume this as a product of private equity ownership when it is all about profits NOT customers. Shame on you Mr Reiss (who sadly does not even have the courtesy to respond to my representations but hides behind the customer service Team). Any experience of others to help me make progress with CG would be gratefully received! UPDATE - as you can see CG have responded. I note with interest the final paragraph: ‘we do not take your feedback for granted as it has been duly forwarded to the appropriate department. We do hope that we are able to re-gain your trust in our brand as we look forward to serving you again in the near future.’ I have asked CG to address this statement with honesty and integrity. I very much hope to be able to update this post further to advise that they have GENUINELY sought to regain my TRUST IN THEIR BRAND. The solution is simple enough. FURTHER UPDDATE… No surprise CG have come back with the SAME response. So much for their feedback yesterday! Such a shame….empty of any credible intent..

Stella Serginis

Trustpilot

A return for item being too large and not as described.

Purchased the Canada goose Belcarra jacket, black size medium. Returned it a week ago.. it’s still processing.. still waiting, after several attempts to re contact, the jacket was only tried on and I returned it for being too large. Now they’re saying it’s going to be returned to me because it looks worn and stinks. I am highly offended of this.. myself and home being a pet and smoke free home as well as very clean, sanitary person. I even just asked for it in a smaller size. Now it’s in review again after waiting a week which I feel is a lost cause in itself again. I need a jacket and am almost afraid to purchase again and the fear to needing to return an item. Very horrible to work with.

abdul rauf

Trustpilot

Warranty is scam!!!

I have recently sent my jacket back due to a very tiny hole which is not clear to the naked eye and a stretch type of mark on my sleeve, after two weeks of inspection which sounds crazy I am now told that I have to pay for the repair, which I find absolutely sickening! I am told the mark is a pin sized burn mark, which when clearly looked at is incorrect, there is no way a burn mark can be pin sized without any rough edges and with the sleeve I was told it's also not a warranty issue. I would therefore advise everybody to stay away from this brand as the warranty is just a scam, and used as a bait when buying the product, but when you claim everything will refuted. I will definitely be staying away from this brand in the future and urge others to do the same

Ruth

Trustpilot

£950 coat stitched undone after 1 mth

I purchased a brand new coat and owned it for one month and two days when the stitches started to come undone in one arm. I contacted Canada Goose for the lifetime warranty, after weeks and weeks (6-8 week process) to be told that nothing could be done and they were sending the coat back to me. I do not recommended this company.

Eveach

Trustpilot

Quality and comfort

Canada Goose - I recently purchased the Rossclair Parka Black Label and in 2019 the Berkley Coat. They are both made with excellent quality and their service was exceptional. I received free shipping on both items. They are packed with a wooden hanger and a bag cover to keep your coat in great condition. The box was fancy too. I had a business trip to DC during the winter storms and the Rossclair Parka kept me warm throughout. The hood was perfect in the cold wind and the style was nice. I received so many compliments as I kept warm and comfortable. The Berkley is a lighter weight jacket and is ideal for everyday use. I love the straps that you can carry your jacket as a backpack so it doesn’t take up all your luggage room. I definitely will purchase from Canada Goose again

Daniel

Trustpilot

"Embracing Excellence: My Journey with Canada Goose"

Dear Canada Goose, I deeply appreciate your heartfelt response to my Trustpilot review. It's truly uplifting to receive such genuine appreciation from a company as esteemed as Canada Goose. Your dedication to craftsmanship and attention to detail shines through in every aspect of your products, and I'm delighted that my experience reflects that commitment. With the onset of the winter months, I eagerly anticipate broadening my Canada Goose collection. The Pom Cashmere Beanie Ribbed is next on my list, and I'm certain it will become another cherished addition to my wardrobe, providing both style and comfort during my outdoor pursuits. Once I've acquired the beanie, I'll be sure to provide a review. Given my exceptional experience with the Gilet, I have no doubt that the beanie will surpass my expectations as well. Thank you once again for your exceptional customer care. Your responsiveness and dedication only serve to strengthen my loyalty to Canada Goose. Warm regards, Daniel

Gabrielle Gordon

Trustpilot

Customer service is excellent

Customer service is excellent. Product is even better than the pictures and lifetime warranty is reassuring. It's a lot of money but a product that will last. Its unbelievably comfortable and warm without overheating.

Ophelia

Trustpilot

I am satisfied with the durability and…

I am satisfied with the durability and comfort it brings during winter season. No need to bundle up sries of layers but one parka is enough to bring heat into your body.

MARIE

Trustpilot

I always wait my invoice by mail since…

I always wait my invoice by mail since three months

faith whitehead

Trustpilot

Love my purchase !

Love my purchase !

Oliver Hillmann

Trustpilot

Poor customer service

Poor customer service, long processing time, no exchanges made. Your behavior is anything but customer friendly. I ordered the gloves on January 10th, 2024 and, after trying them on once, informed you of the defect on February 20th, 2024. And then you rule out an exchange. As I said, I've bought a few products from Canada Goose so far, but that was the last time.

Marvin

Trustpilot

Very nice and efficient service rrp

Very nice and efficient service rrp

Anthony O'Mahony

Trustpilot

Great quality and a jacket for life

Another great service , quality jacket hassle free check out and fast delivery

carol khawly

Trustpilot

The zipper on the jacket stopped…

The zipper on the jacket stopped working within 3 months and we had a slight tear in the fabric. It was a pain to deal with customer service. We had to file a claim, pay for shipping it back for inspection then told to pay for repairs. They did not however say what we are paying for, they just sent an email that said you need to pay $40 for repair but did not tell me what repair out of the 2 I’m paying for and which was under warranty. Regret the purchase.. save your money and go with another brand. Overrated

Yutian

Trustpilot

The experience was great

The experience was great, very fast delivery.

Jake

Trustpilot

Excellent material

Excellent material. Fast shipping.

Martha Herron

Trustpilot

Experience was very easy and the…

Experience was very easy and the product is of superior quality.

Brenda

Trustpilot

Run large and not sure how to return…

Run large and not sure how to return for smaller size