BMEH
First class service and amazing…
First class service and amazing customer care. Placed an order on Friday and it was delivered today for my mum’s 90th birthday. The bracelet is beautiful. Thank you so much Leanne.
First class service and amazing customer care. Placed an order on Friday and it was delivered today for my mum’s 90th birthday. The bracelet is beautiful. Thank you so much Leanne.
Rapid delivery service Amazing customer service Great products wouldn't want to shop anywhere else
I bought a pair of earrings for my wife’s birthday and I emailed Carat’s Customer Service to see if they could be delivered in time for her. A lovely, helpful lady called Leanne got back to me letting me know she’s posted them the same day as my order so they would get to me in time. She was very helpful and would recommend them to anyone. Thank you Leanne.
Worst service ever! Not only does the customer have to cover the costs of returning the item (+ any applicable duties), but they also refuse to accept the package back, completely ignoring customer support requests. My experience ended up with me wasting €321 on a bracelet that didn't fit me, and an additional €120 trying to return the item. It's just a scam, don't bother wasting your time and money.
Lovely products but sadly the returns process is a little shocking. Returns is at your expense plus they deduct the delivery charges off your return. Lesson learnt the hard way, suffice it to say that I won't be ordering from them again
Found some earrings for my wedding with less than two weeks to go. I wanted to make sure they’d arrive in time so I emailed Carat London, they responded within 20 minutes and got my order shipped within the next 5 minutes. It’s such a relief and I can’t thank Leanne enough. Great company with great customer service!
Avoid this company like the plague Did not receive my order and Company will not refund my money Non existent company service I want my money back !!!!!!!
Having ordered my earings via Ebay I requested if the earings could be sent to me urgently as i purchased them for my wife on our 66th anniversary. I got an immediate reply from Leanne customer services who looked after me from start to delivery. My wife was very happy with these pretty earings. Thank you Carat.
Very helpful customer service!
I lost my original Carat* London ring a couple of months ago and the team at Carat* has been a complete dream. My ring is no longer on their website or in their stores but they were able to re-create my ring without changing me an arm and a leg. I cannot thank Leanne enough for all of her help. I recomend Carat* London to everyone who is looking for a special piece of jewellery.
I ordered the Briar earrings and Quentin bracelet in white gold plated for my upcoming wedding. Leanne in customer service was superb, ensuring my delivery arrived in time - I can’t thank her and Carat enough for a great service and beautiful products.
Having placed an order with Carat for 2 items I noticed the standard delivery time was outside the time that we wanted for a special birthday present. After contacting customer service Leanne immediately arranged a next day delivery with DHL. Top service.
I had left my order very late and was worried it wouldn’t arrive in time for my anniversary. Thankfully Leanne was amazing, replying to my email straight away and shipping the necklace immediately. It arrived 2 days after I’d ordered it with a hand written note, nicely wrapped and looked brilliant. The customer service and product quality were impeccable.
Gorgeous pair of earrings. One of the earrings broke after a couple of wears, possibly due to them being very delicate. When I raised this with Carat they replaced the pair of earrings with no problem or additional cost. Leanne the customer service advisor was extremely helpful and polite. Thank you so much. Will definitely be back!
Amazing service! Quick delivery, brilliant customer service everytime!
Delighted with the Service Leanne was particularly fab, I ordered a gift and the delivery online would have meant it would pass the date I needed it for. Leanne found a way to deliver the goods using priority delivery and I received it the day before I needed it! Couldn't be more happier!
I ordered a pair of earrings a gift. I was worried they wouldnt arrive in time and contacted Carat London to see if they could estimate delivery time. They decided to put my order in express and I received this the next day. The product itself was beautiful and the gift went down a treat! Would recommend!
Another great purchase with excellent customer service. Beautiful ring for my Mothers Birthday with very speedy delivery. Thank you .
Roxy brilliant as always.
I was truly impressed by Leanne in customer services who was extremely helpful and professional in locating the ring I so wanted . She was extremely friendly and understanding