Jonathan Ghebreselassie
Terrible company. Take your money somewhere else.
I placed an order for a bag and two suitcases on April 6 for a trip on the 22nd. Website said the items would be received by April 18. I figure that’s more than enough time. NOPE. I only got the bag. The suitcases are still in transit and tracking shows delivery on the day I’m supposed to leave. I later find out that they didn’t even ship the stuff at the same time, and one of the pieces wouldn’t arrive until the 29th. I emailed them to say cancel the order because it won’t arrive on time and I’ll be out of the country for over a month. Did they do that? Not at all. They sent me some useless email about the delivery dates (despite me saying I’d be out of the country by then) and did nothing to cancel or return the packages. I could not return to sender using UPS myself, as I am in a remote part of Africa with sporadic access to internet. I messaged them repeatedly to say that the packages were sitting on my porch and that I was worried they might be stolen. Did they arrange pickup and return? No again. What they DID do was stop responding to my attempts to get the situation rectified. I got sick of their sh** and filed a report with my credit card company. Avoid this company. They are unreliable, and from the products of theirs I’ve seen, nothing they make is worth this much trouble. I own Rimowa products. They’re more expensive, but the customer service and quality is far better.
