Brooke Shill

Trustpilot

Super Happy Customer

My entire experience with Coleman was fantastic!! It started off with the website being funky and not letting me move on with my order, but Chris was able to personally create an invoice for me and worked with me through my shipping/billing address issues (totally my fault) and was nothing but patient the entire time. I even told him I wasn’t sure I wanted to make the purchase, I just wanted to see the total end price. I never felt pressured or like a bother. He was so helpful, patient and kind. Once I purchased the couch, I was even given a second chance to add the furniture protection! Which was great for an indecisive person like me haha! I placed my order on 5/1 and it was delivered on 5/14, only two weeks later! Everything was so much faster than expected. The third party shipping company was wonderful and I’m absolutely OBSESSED with my new couch. It’s so big and comfy but fits perfectly in my space, all of the dimensions/specs were accurate! I’ll definitely be using/recommending Coleman Furniture in the future! (:

Jasmine Thompkins

Trustpilot

Disappointed

I Purchased a beautiful sectional online. I was told after the purchase I would receive a phone call from the delivery company to set up the delivery. My purchase was made on May7th and I spent over 1500 on this small sectional. I received a call from point2point (their delivery company) on May 13th at 10am of them wanting to schedule a delivery for May 17th(This Friday). I said great, I will make sure I am home. I took off work as well as booked my vacation to leaves the states around those dates. On today, May 14th, I received a call from point2point (representative name is Francis) letting me know that the guy that scheduled the delivery previously made an error and that date wasn't available. I didn't panic (yet) because I thought he was going to give me a new date like the following day. Mr. Francis said we can't deliver your package till May 24th. I said that's a whole entire extra week. That won't be expectable. Mr. Francis, said it was nothing they could do. I tried to explain to him that I booked my vacation (My vacation will be two months because I am a teacher in Texas for the school year and I spend my summers in my vacation home) for that period. Mr. Francis continued to cut me off. He didn't allow me to complete any sentences and kept saying its nothing we can do and call Coleman. He was unprofessional and rude and I hope that Coleman find a better Delivery company soon, because they will run all their customers away. At this point, I think I should request a refund and buy my couch somewhere else with kind people that care about their customers.

Howie

Trustpilot

Great shopping experience

Shopping at Coleman was extremely easy. After my purchase I had status emails to let me know exactly where and how long it was take my furniture ringer delivered.

Evan

Trustpilot

Fast shipping and excellent quality…

Fast shipping and excellent quality entertainment center! The delivery partner was efficient and very professional. I will consider Coleman for future furniture needs!

Randall Abel

Trustpilot

Saved 30% at Coleman Furniture for the…

Saved 30% at Coleman Furniture for the exact same entertainment center. Took longer to receive but was worth it for me. They inspected and preassembled much of it before delivery and then final assembly in my house was quick and professional.

Carlos Olaya

Trustpilot

The delivered was on time and great

The delivered was on time and great. Everything was good and I loved the product

Laura Evans

Trustpilot

I'd give zero stars if that were an…

I'd give zero stars if that were an option. Purchased an outdoor sectional and 2 swivel rockers. 1 piece of sectional was bent, both rockers were total POS! COULDN'T sit on either without being total tossed backwards or sit at an angle. Coleman REFUSED a refund continuously quoting their "terms and conditions" and blaming the manufacturer. I had to send multiple photos AND videos per their request to PROVE the issues. They sent a repairman to "fix" the issues, which he couldn't! They also offered $100 to keep the damaged and defective products and go away. I spoke with 4 different "customer service" reps. 2 of which literally yelled at me over the phone again regurgitating policy. After numerous emails and phone calls, almost 2 1/2 months AFTER receiving the crap, they sent replacement pieces. Product is cheap for a reason. You get what you pay for. Buyer Beware! They have numerous complaints with BBB, shame on me for not researching better!

Abby R

Trustpilot

it was very smooth and easy delivery

it was very smooth and easy delivery! the men who put it together were very sweet and i appreciate their help! love the couch too:)

GM

Trustpilot

Pleased with my purchase

I received my beautiful furniture and I’m very happy. The first delivery crew was a colossal failure, but on the next try Coleman’s sent me a top crew of delivery guys. They were professional & put my furniture together quickly & were in and out. Thank you Coleman’s for rescheduling me quickly & addressing my concerns. I will buy again!

Joann c

Trustpilot

Beautiful Composite Patio set

It's a beautiful, well made set and half of the price as other websites and you can't beat free shipping which would probably cost $200+. This is a heavy set, screws are easy to strip if you use a drill so go slow with the drill most of the way and then use the tool to finish off, my advice is pre drill the holes a little first. Would love to postage pic

Somayya ALI Somayya Ali

Trustpilot

It’s my first time buying from this…

It’s my first time buying from this website and I took help from Joe to place my order and it was a great experience all together. Thank you Joe!

Destinee Mary

Trustpilot

TADAH !

I was so hesitant for an online purchase from a non-mainstream shop. I was NOT disappointed in the slightest! Not only did I get my order 8-WEEKS EARLY but it was also a pleasant experience from purchase to post delivery. Customer service included me every step of the way and the delivery drivers took their time to fluff my pillows 🙂 They arrived on time and were hilarious. I’ll happily spend more with this business, they treat their customers like human beings, too !

L Daniels

Trustpilot

Do NOT purchase from Coleman!!! Do NOT stand behind products.

I ordered two bedside tables from Coleman furniture. I called the day after receiving and asked for price match - they would not - I asked to return items for refund. They told me I would have to talk with a manager and they were off due to “holiday”. I called back and she told me the manager still was off due to “holiday” and they would not be doing anything towards my order bc it was over 5 days. Management hasn’t been at work for 10 days. So they say I am stuck paying way more than what other companies have it listed for. DO NOT BUY FROM COLEMAN FURNITURE! It is a total rip off. What company runs a business and has no management on the clock for 2 weeks at the time??? She further told me there were no notes on my account of me calling. I said how would I know your managers were on “holiday” for “Passover” if I had not called? No response. No customer service. No care for making the business transactions right. It’s all about them making a dollar while screwing the customer.

Cassandra Zimmerman

Trustpilot

Poor customer service

So I set up a delivery for white glove. The deliver Company shows up with the sorry we missed you sign and placed it on the door and left. They did not knock. They ignored my calls sending me to voicemail 5 times. I messaged them and asked if they would return and responded no. So I contacted their office and after 30 minutes, camera footage, and screenshots of the voicemail and the text from them, they convinced them to return. Almost 5 hours later. The delivery company calls me back. They inform me they are on their way and to answer the door this time. They show up. Stand in front of our door. And tell us they do not assemble because it’s not their job to do so. Then. They bring the items inside. My husband tells them again they need to assemble it. They refuse and go to their vehicle and ignore my husband. After 30 minutes of them being rude and unprofessional toward my husband, my husband tells them to leave our property. The Coleman company calls me and informs me I’m lying. That didn’t happen. They would not refund. And provided no solutions.

Virginia Abadessa

Trustpilot

The website is easy to use.

The website is easy to use. Customer service was great. I received the furniture much faster than I anticipated. Very happy with the product and service

Yvette O

Trustpilot

Love the desk and matching cabinet but…

Love the desk and matching cabinet but the cabinet arrived damaged.

Ashley Espinoza

Trustpilot

Electric Recliner

excellent service! quick delivery and setup! couldn’t be happier

Eric Horn

Trustpilot

Broken items and they refused to do…

Broken items and they refused to do anything about it. I emailed they day it was delivered and they say they will get a replacement out asap. Now they say it can't be return because it's passed the 5 day return window. Stay far away from this company.

Susan Thompson

Trustpilot

Wonderful!!

Order #6312796 We order our furniture from Coleman after having seen it at an Ashley store. My wife thought to look online to see if we could purchase it at a lower price and sure enough, Coleman Furniture had the exact set at much lower price. We ordered it online at it was in our living room in 2.5 weeks later. We couldn’t be more pleased with the entire experience! You can’t go wrong. Susan and John

Tiffany Farrell

Trustpilot

We absolutely LOVE our new bedroom set…

We absolutely LOVE our new bedroom set from Coleman and have received nothing but compliments from our guests!