Zak
Resolved issue extremely quickly and…
Resolved issue extremely quickly and let me know what the issue was!
Resolved issue extremely quickly and let me know what the issue was!
As always, a nice quick and helpful response from Jesse to my queries on an order.
Best blanket I've ever owned / hope to own. Stiching did not hold up well to repeated but careful machine washes - (after almost 2 years of almost nightly use). Emailed support - my request resulted in request from Crua for photos. Shortly after receiving them free warranty replacement was authorized. New blanket coming in new order box. No need to return old one. (Lying comfortably under it now)!
Very quick response to a query , order shipped and tracking info available 👍
Jesse was attentive, helpful, and so flexible to work with me with special orders, cancelling and changing orders, and getting more information for me with a new product. I'm extremely happy with his customer service!
I love Crua tents, and the support was great but they had advertised their lightweight tent at the wrong weight (it double what it was supposed to weigh). They were very sorry and have put that right now and refunded me but it was a waste of time.
Quick and precise answers to my support request, a pleasure to do business with!
Super fast reply. Have the feedback I wanted and very polite.
We are a young family living in central Texas and always looking for opportunities to go camping. But tents designed in the US are not at the same level as the tents in Europe. Ive always been a big fan of the Crua tents and I am glad that they have decided to come to the US. I purchased the Core and the Culla Family but I returned it because I am more interested in the tunnel tents. I got the Quad and have not used it yet but am excited to soon. Returning the Core and Culla was easy and the team was responsive. But I had to drive to their warehouse since shipping the tents back is very expensive. It would be nice if Crua would pay for return shipping. But the people I met at the warehouse, Jesse, are very nice and helpful and it was a pleasure to meet them. Crua tents are the way to go. Add on an Ecoflow Wave 2 AC and it gets very cozy.
Fast response and solved the issue without more direction... thanks
Thoughtful follow-up and immediate action. The essence of great customer service.
The service rep listened to May issue and promptly looked to find out what may have caused the billing issue.
Excellent attention 👍🏼👍🏼
I'm from Sweden but will write this in English. I bought the Duo Maxx and Culla Maxx. I had a problem with the Culla's inner poles, specifically the back wall pole as it was nearly impossible to insert the pole, support (Viki) showed me a trick she's been using. She sent me a personal video. It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me. Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for €17. I just cut the pole by 2,5cm and that fit perfectly. Viki said 'You know what, I'll send you the pole anyway without charge'. It's to be 2cm shorter than 110cm originally. Awesome girl and her voice is nice to listen to lol.
What a great way to sleep outdoor. I think this is one of the qualitative outdoor sleeping camping equipment one could use in any weather condition. Wish to have the opportunity to buy another cocoon for my sister.
Although we had a hiccup with the order, the Crua team reacted in an efficient and courteous manner. Great customer service and that reflects on the whole company.
Jesse our representative was super helpful and supported. Jesse met every expectation you will want from a customer service personal.
I had astronomical delivery fees from UPS. Crua was whiling to help out to offset the fees. Simply wonderfull. Can't wait to try the new tent! Thanks.
The Culla range is truly unique and high quality. Highly recommended.
Viki was quick to respond to my questions about replacing a lost piece of equipment and provide a timely solution. She communicated well and kept me informed during the entire process.