FernandoTheMejia
Vrinda was awesome an helped me through…
Vrinda was awesome an helped me through everything I need and was very nice!
Vrinda was awesome an helped me through everything I need and was very nice!
I have been a life-long cyctic acne sufferer. I’ve tried everything from the proactiv line, to benzoyl peroxide washes, to spironolactone. I didn’t think Curology was going to work but I had to get off spironolactone to get pregnant and knew I wanted something topical that was sustainable. The site is very user-friendly, they customize a formula for you and have a couple types of face washes. Their moisturizer is super simple and non-greasy. It took a few months to see results but after 4 months there was a noticeable change - no more big breakouts. After about 9 months, my skin was totally clear and has stayed that way, even through a second pregnancy and postpartum. All of the products are non-drying, not harsh and just effective. Plus they ship you your products like clockwork and it’s very reasonably priced. If you’ve tried it all, I highly recommend!
The agent listened and cared.
Customer service perfect also the products that I ordered were perfect even though there was a change in my product the customer service helped me through all of the process
I've used Curology for 7-8 years now, progressively increasing the tretinoin on my prescription to acclimate my skin. The providers have been helpful and quick to respond. The subscription model has some serious flaws, however. It's difficult to pause your subscription; rather you have to manually change the shipment date when you remember. When I became pregnant and asked to pause my shipment for a year since tret is contraindicated, I contact customer service multiple times over 3 months, and received no response. As a result, I received multiple extra charges and bottles that I will not be able to use. I was forced to cancel my subscription along with the $25 fee. I had planned to resume my subscription after my pregnancy but the lack of flexibility makes me reconsider.
Absolutely great products, and great customer service EVERYTIME!!!!! I only wish that the pimple patches could be ordered in larger quantities separately.
Jamie helped me verify my email and was able to switch them, for some reason it wasn’t working; she also messaged me back in a well timed manner!! Thanks so much Jamie!!
Krista was super prompt in her responses, and took care to answer all of my questions in a kind manner. And she fixed a shipping issue for me.
Great customer service worker, they were able to provide me the help i needed and i left a happy customer.
Mariana’s Customer Services were excellent helpful and quick! Truly appreciate it!
Service was fast and the person I spoke to was nice.
The representative was quick and extremely helpful in not only answering my question, but resolving.
When I moved and forgot to update my shipping address the package went to the wrong place. Curology quickly sent me out a replacement. On top of their great products the customer service is top notch!
Customer service representative, Bulina was extremely helpful throughout the conversation and was able to assist me in a very timely manner. Thank you, Bulina!!
This is the best and I appreciate all of the team y'all are doing a great job. Thanks
I had an issue with a defective product and the success team was very knowledgeable, fast, and efficient in finding a solution for my issue. They sent me a replacement product free of charge after supplying a photo of the defective product. Curology has top tier customer service!
I've never been treated like this before! I feel like I'm being called a liar and it's making me so angry. I thought I cancelled my subscription, but apparently it didn't go through in the system. When I tried to explain, they just told me they couldn't see any record of me cancelling, so they won't refund me. What happened to 'the customer is always right'? It's like they don't believe me, like their system is flawless. But let's be real, every system has glitches. They're making me out to be a liar and taking the little money I have left. I lost my job, that's why I cancelled in the first place. The money they took was for food for me and my kids this week. Even if they did refund me (which they refused to do), I'd still have to wait 7 to 10 business days to get it back. This whole situation has been devastating. They made an already awful situation even worse. I was planning on resubscribing once I found a job, but after this treatment, they couldn't pay me enough to go back. Just a warning to everyone - double check everything because these people don't care about their customers.
Customer service rep was great!
Customer service responded quickly but I didn’t get a notification that my prescription needed to be updated or that my shipment was put on hold other than in the app which I barely ever log into or check. Email notifications would be more efficient.
The products for acne is the Best!