Disgruntled

Trustpilot

Excellent sales, terrible customer service.

They were extremely proactive when it came to completing the sale - left multiple voice mails, sent multiple emails encouraging me to finish the purchase. Once that was done there was radio silence on the delivery timescale. I've had to initiate contact twice to get any more information from them, they've been slow to respond and I was fobbed off on both occasions with vague promises that the item will be delivered at an indefinite point in the future, unable to confirm when. Excellent sales, terrible customer service.

MS SUZANNE WEBB

Trustpilot

Helpful service

Helpful service. Arrived on time for special birthday

Rosie Arnold

Trustpilot

OMG terrible

OMG Where do I begin?I ordered some Saun Leanne earrings on 07/02/24 the expected delivery date was in March, March came and went no earrings. I repeatedly contacted them to be told they were "due the next day" or they are "in the next shipment" or "oh no they missed the shipment" finally the parcel arrived today. The wrong item. Over 3 months after I first ordered it. The staff are nice on the phone BUT there have been a catalogue of errors despite being told " we are only human" maybe they need to get a computer or some robots. I still do not have the earrings I ordered and I have missed the event I wanted them for. will update this if `i ever get my earrings.

Sam

Trustpilot

Quick support with a great experience

Quick support with a great experience

Mike Burke

Trustpilot

I needed my order before the date I was…

I needed my order before the date I was given,very helpful

Nicola Freeman

Trustpilot

Lovely item and good service with quick…

Lovely item and good service with quick delivery time.

Shopaholic

Trustpilot

Quick delivery

Quick delivery, nicely packaged and as described

J Baker

Trustpilot

Great Service and quality

Service and delivery was quick, ring is beautiful and was packaged with care. Price of ring was very good.

Tony

Trustpilot

Very disappointing

Very disappointing! Jura sent me the wrong watch, told me it was my fault with the explanation that "sometimes internet orders don't work out", and made me pay to return it. The generic email confirmation of my order lacked important details about the watch I ordered, which meant I was not able to check the details in advance or use it as proof when I phoned to complain. They have now acknowledged receiving the returned watch but I am still waiting to receive my refund. I can see on Trustpilot reviews, I'm not the only one! Instead, I went direct to the watch manufacturer who price matched Jura, sent me a detailed confirmation, and most importantly, sent me the correct watch promptly. A far better experience

Christopher Roy

Trustpilot

Still havent received it almost 2…

Still havent received it almost 2 months on.

Ann O

Trustpilot

Excellent shopping experience.

Shopped with this company before and they are excellent. Excellent speed of delivery & safe packaging. Great choice of jewellery & watches. Easily contactable if any order query and I look forward to buying from them again. Thank you

Mike Hollifield

Trustpilot

I have bought from cw sellors/jura…

I have bought from cw sellors/jura before. Great service both times and best prices . Have never seen better packaging in my 35 years working at FedEx. And to customers it is a big deal when there pkg. is tendered properly. Thanks guys .

customer

Trustpilot

Great Customer Service regarding my…

Great Customer Service regarding my order query provided by Harry he went above and beyond to help me. Much appreciated and chased up my order. My order then arrived securley packaged and in a lovely gift box. Beautiful ring at a bargain price. I highly recommend shopping with you.

Erin Savage

Trustpilot

Would avoid ordering from these

Would avoid ordering from these, we got given a date for a garmin watch to be delivered only for it to run over that date and to be told “they don’t have it in stock and are waiting for garmin to deliver it”. They should not be taking money from people if they do not have the items! Still no clear date we have only been told it will be soon. 🤦🏽‍♀️

SilentFootstep

Trustpilot

Incredible service

Incredible service. Looked at buying a Tissot Seastar. Left the cart full to think about the purchase. Got a call from CW and they offered a huge discount and 0% APR without having to ask. They made an offer I simply couldn't refuse - brilliant.

Robert Bell

Trustpilot

Said on website next day delivery and I…

Said on website next day delivery and I waited over 2 weeks

Eric Marcus

Trustpilot

This is the worst company that I have…

This is the worst company that I have ever delt with. I purchase a watch that That I couldn't set the time. The pin fell off they said that I broke it. They refused to replace it and no refund. This company SUCKS

Myfanwy Wait

Trustpilot

My recent experience with Sellors…

My recent experience with Sellors Jewellers was extremely positive, I had the pleasure of speaking with Kristie who was very helpful. I would highly recommend this jewellers.

Paul Barradell

Trustpilot

Pleasure to do business with

Pleasure to do business with. Great comms throughout purchase experience and watch arrived in good time

ROY HAGEN

Trustpilot

I am very satisfied with the service…

I am very satisfied with the service and the follow-up of my order.