Daniel Wellington - cheap product and won’t refund if you return
I ordered Petite Lumine Pressed Melrose watch for my wife. 2 days after I ordered, watch came on sale. I informed the customer service team and they gave me a refund of the sale amount. After we received the watch, my wife didn’t like it. Strap had a metal smell which stayed back on the body, so I wrote back to the customer service to return the product. I was advised by customer service rep (Pete) to send it back using the return label provided in the box. I followed the same instruction and sent it back in original packaging in same condition as it arrived. All of this happened between Nov 23, 2023 and Dec 10, 2023, from placing the order to returning the watch. I have been following up since, and Pete is asking for return label tracking number, else they will not refund my money. This order was for my wife’s birthday, neither did she get to keep her gift and we lost our money too, as I am losing hope from this company. Would advise everyone to stay away from this company, as they sell cheaply made products and keep your money even post returning the product. I lost money to give a gift to my wife. I couldn’t buy her another gift as my money was never refunded.
