Clark H
High quality loungewear and exceptional…
High quality loungewear and exceptional customer service.
High quality loungewear and exceptional customer service.
Sehr guter Service. Auf Fragen immer korrekt und schnell geantwortet. Ware ist perfekte Qualität. Immer wieder gerne.
I found the pair of pajamas I wanted out of stock on the website. Being 6 hours behind in the USA, I inquired of customer service how I would know when they were back in stock. Fay immediately responded to me she would check all of their resellers to find them. She did, retrieved them, and created a personal shopping experience for me. It’s so refreshing in today’s virtual world to have a human experience with such personal attention. Not only are the Derek Rose garments of fine quality, their customer experience is superior.
Attentive and warm attitude towards the buyer. Excellent quality for the 15 years that we have been wearing clothes from this brand. Fast delivery. Thank you very much!!!
Absolutely brilliant customer service. Honestly the best. Thank you!!!
Apart from the excellent quality of their clothing, Derek Rose provides great customer service. When I had to exchange an article of clothing for a larger size I explained the problem by email, It was reserved at once, which was fortunate, because when I actually placed the order there was only one in that size still available. The exchange was easy to make because the replacement was sent to a nearby Derek Rose store. Maybe because it is a family business, the staff is always friendly and helpful, whether on the telephone, in person, or on via email.
I’ve used Derek Rose loungewear/pajamas for years now. They have excellent design, color and pattern choices. Great style! Their fabrics are durable for frequent use and wear well. High quality throughout. Most highly recommend! By the way ... great customer service if you need it!
I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for my deceased husband. Requiring pajama's , am almost 80 and thinking may end up in hospital etc! Drew a blank. Then recalled Derek Rose. Maybe they produce nightwear for woman. Yes they do. Classic. Beautiful fabrics. But the icing on the cake for myself was finding a company all stages from enquiry to final exchanged purchases who operate seamlessly, immediately and with great courtesy. A rare find. Reminds one what we felt to be British many many years ago. Professor Jones.
I love the quality of Derek Rose - both products and customer service. Have PJs in modal, silk, light, medium and heavy weight cotton and they are all second to none. Had an issue with an order and Fay, the super accommodating customer service rep helped with patience and cheerfulness! Thank you. Couldn't be a happier customer!
Amazing customer care.
Excellent products and service. Thoroughly recommend.
I have been wearing Derek Rose pajamas for years and am very happy with the quality and fit. This year I particularly liked how quick and courteous Derek Rose's service was when I had a query from DHL about customs. Lynn from Derek Rose handled all communication with DHL and really helped me a lot within just a few hours. 6 stars rating 😉
I'm so pleased with the new pyjamas that I've ordered one for each of my daughters. As I couldn't find any more long Women's Pyjamas Lara Micro Modal Stretch in size M on sale I switched to the Lara Short Pyjamas. I am delighted with the quality and finish of the clothes and the speed of delivery from the UK to Belgium. Please keep up the good work!
I love the product, great feeling and durability.
I was late in ordering a birthday gift and contacted Derek Rose to ask if it was possible to receive a certain dressing gown with a monogram by the weekend if I ordered on Wednesday. (I did not think it would be possible.) Derek Rose's immediate, helpful reply, however, was that a seamstress could work on it the next day, Thursday, and it would be dispatched on the same day, so I ordered with confidence and was delighted to have the very fine quality dressing gown with a beautiful monogram delivered to me by DHL Express at 1:30 pm on Friday, only two days after I ordered it, and it came in a beautiful box. I have ordered from Derek Rose before as their products are very high quality and I now know that their customer service is of the same very high quality. Five stars and grateful thanks to all the Derek Rose staff who helped, especially Lynn, who ensured that I received the birthday gift in time, and then also Alicia - both for their very prompt and courteous help.
No D&I and ignorant owners and racist in charge that are gaslighters
I rarely write reviews but must do a shout out to Lynn for exceptional customer service. I had a problem with an order which she cheerfully steered me through. Not only that she made wonderful suggestions. For another purchase and educated me on Derek Rose products. Thank you, Lynn I have always been satisfied with my business dealings with this classy company
Amazing customer service!! I purchased a hoodie almost a year ago, love it so much! The zipper broke and I inquired about what my options were to fix - they gave me a return label to send back and repaired it, free of charge! I will definitely be coming back for future purchases.
I had an exceptional experience at Derek Rose in many ways. The customer service provided by their representatives was excellent as they went out of their way to accommodate my requests. Moreover, the pajamas I purchased were of superior quality. I fully intend to be a lifelong customer of this company
I made a slight error in ordering the wrong size online. I emailed their customer service and they quickly responded politely that the shipment had been updated prior to shipping.