Hannah Proudfoot

Trustpilot

Next day delivery never comes!

Second time ordering from EGO, paid for next day delivery BOTH times & didn’t receive my item next day. In fact they didn’t even dispatch it until 2/3 days afterwards. Paying for next day delivery is a waste of time The customer service is robotic and doesn’t help, and they have ignored my request for a delivery fee refund. Bear in mind NDD is £7, so it’s not cheap but they just take your money and send it when they want to. Would avoid if you want anything in a hurry!!

Sarah Watson

Trustpilot

Faulty shoes resolved

Purchased new sandals, strap broke after 1 use. Contacted Ella at customer services. She responded within a day and offered me a full refund or a swap, with no hesitation. My once 3* review is now back to a 5*. Thanks for your help Ella. Amazing help.

Sadia A

Trustpilot

Ella is the best!

I spoke to Ella via email after my product was sent damaged. Not only did she respond quickly to send a replacement but also next day delivery! She was so understanding and made the process easy.

Didi

Trustpilot

Smooth purchase!

Smooth purchase!

Chloé Washington

Trustpilot

I ordered two pairs of sunglasses and…

I ordered two pairs of sunglasses and paid for next day delivery, I got an email from Royal Mail the next day to say they were getting delivered that day which was great! Waited in as you know what Royal Mail are like 😩 nothing was delivered and the next day the same! I then get an email 3 days later saying from Ego thank you for your return!! So I was really annoyed by this, I emailed the Ego team and they got back to me really quickly and I spoke with Ella and she apologised which I appreciated as this wasn’t their fault, Ella also gave me my next day delivery payment back also and offered me 10% off which was lovely and I’ve ordered them again! This was my first experience ordering with them and I know I had the issues but with how Ella responded and helped me means I would shop with them again 🥰

Chloe

Trustpilot

Paid £5.99 for next day delivery and…

Paid £5.99 for next day delivery and didn’t even come next day

Emma

Trustpilot

Ease of ordering and setting up an…

Ease of ordering and setting up an account

Stacy Wright

Trustpilot

Fast delivery loving my order friendly…

Fast delivery loving my order friendly and helpful customer service from Katy 😊thank you !

Marcia Evans

Trustpilot

The product is exactly as seen and of…

The product is exactly as seen and of good quality

Hilary

Trustpilot

First Class service.

First Class service, easy to place an order, very straightforward.

Ms Charlotte Murray

Trustpilot

Never received a parcel on time

Never received a parcel on time. Paid extra for this one AGAIN on an overnight and not received.

reviewer

Trustpilot

Delivery so fast and efficient.

Delivery so fast and efficient.

Chloe

Trustpilot

My order had been lost in transit and…

My order had been lost in transit and the lovely Ella helped me out and re sent me a new one. So so helpful and fab customer service.

Kw

Trustpilot

Amazing customer service

Couldn’t be more pleased and will definitely be shopping here again the customer service has been immaculate i got in touch with a problem and they have sent a full refund and responded so quickly! Cant fault them.

Lily Newell

Trustpilot

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Cait

Trustpilot

i was missing an item but it got resolved fast

i recently ordered a co-ord for my birthday, only the skirt showed up and i was missing the top, i sent an email over asking for help, Ella the helped me out and has sent over a brand new set with next day delivery to ensure i have it in time, i am very pleased and grateful that she has helped me out

katie francis

Trustpilot

A big thank you to Ella

A big thank you to Ella! For helping out with an issue that wasnt even Egos fault!

sophie

Trustpilot

lucy was very helpful and kind!!

lucy was very helpful and kind!!

Mia

Trustpilot

Amazing help from Ella kept me updated…

Amazing help from Ella kept me updated with my parcel

Beth Knight

Trustpilot

The lovely Luna was quick to resolve my…

The lovely Luna was quick to resolve my enquiry and dealt with the issue with care and attention.