John Deluca
Donald is an outstanding representative…
Donald is an outstanding representative very professional and very respectful way to go outstanding.
Donald is an outstanding representative very professional and very respectful way to go outstanding.
I really want to like them. They usually have a slightly better price than everyone else. But I can't look past the poor customer service any longer. I emailed them a week ago about an additional $5 they charged me that wasn't part of the agreed upon amount at ordering. Crickets. The pre orders take literal years past other stores being in stock and when I do get the chance to speak to them they're usually short and don't seem to care.
I am extremely dissatisfied with Entertainment Earth due to their deceptive practices and unfulfilled promises. This review serves as a cautionary tale for potential customers who are considering shopping with this company. My recent experience with Entertainment Earth involved preordering a Red Sonja action figure that was advertised as available in May. However, despite the promised availability date passing, the product has yet to arrive in the store. This blatant misinformation and delayed delivery have left me feeling frustrated and cheated. When I reached out to inquire about the status of my order, the response I received from Entertainment Earth was not only defensive but also seemed to be written with malice. The lack of transparency and professionalism in their communication further exacerbated my dissatisfaction with the company. It is evident that Entertainment Earth fails to uphold their promises to customers and lacks the necessary accountability in handling preorders. The misleading information provided about product availability, coupled with the dismissive and hostile customer service, reflect poorly on the company's integrity and reliability. I strongly advise potential customers to exercise caution when considering purchasing from Entertainment Earth. My experience with the company has been marred by disappointment and frustration, and I regret placing my trust in an organization that displays such disregard for customer satisfaction. At this point I’m afraid to ask for a refund
I use EE Distribution as a wholesaler. While I am not thrilled with many of the things the company does or their policies I do want to call out my sales rep Justin Gal. He is LITERALLY the only reason I use them. If you want to work with EE, I highly recommend you request Justin.
Donald was wonderful to work with and very helpful!
My experience this morning was great. I spoke to Donald Tapia. He was extremely helpful with what I needed to do. My whole experience like I said, was very, very good and I will be shopping with you guys again. Thank you so much.
Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.
Entertainment Earth representative Donald Tapia Reached out to me and explained my order. And the money I'll be getting back.I'm a price change. I only wish customer service was cool like this everywhere else.
I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.
Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!
I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!
I don't know why people say they are good when there shipping are expensive as hell ill stick with big bad toy store
Great Friendly Customer Service and very knowledgeable of products carried by company. Representative is very informative and always pays attention to detail.
I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!
I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.
I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!
Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!
Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!
Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!
Let's see. Fraudulent charges on my credit card that I have to dispute. Damaged shipments. I was overcharged for shipping on more than one occasion. Customer service acts like robots who don't care.