Great customer support. Item arrived before date and the delivery team super professional, arrived 10m before scheduled time... and finally the bunk bed was assembled and was the really pleasant with the quality. Highly recommend it
Easy to order, excellent communication on day of delivery. Excellent communication with seller when we thought we had some bits missing (we didn't everything was there). Building was straightforward and the quality of the finished bed was excellent very sturdy. Would highly recommend
We ordered a midsleeper cabin bunk bed for our granddaughter. I was hesitant at first to order from an unknown company, but took a risk and am so pleased I did. The communication from the company was perfect and the delivery was very quick. We paid for the company to assemble the bed (well worth the extra cost) and the men that came were super fast, extremely friendly and professional. More importantly the bed is amazing and very sturdy, such good quality. My granddaughter loves it. I wouldn’t hesitate to recommend this company.
The first time I wasn't sure about this company, I ordered the Trasman bed with wardrobe and storage. The delivery and the assembly was perfect, done by honest people. Since, the bed still perfect, no issues. Kids love it. Today I just place another order, and all was great , I made a mistake, I wasn't sure, I send an email and I received a quick and clear response from Jason. He resolved my pbs. He was really helpful and I bought another bed. Thanks guys, really appreciate your customer service.
I just wanted to say both how delighted we are with the bed - but also with the assembly service! The 2 guys who came were lovely and took no time at all!! Absolutely brilliant service and value for money
Great value, excellent communication ahead of delivery followed by friendly and rapid construction, highly recommended!
From reading some reviews I was a little hesitant however I can't reccomend enough. Bed came within a week. The quality is amazing too very happy I ordered through this company
I received the bed within a week and someone called me when o had a question rather than email back! Would defiantly recommend!
Sorry, meant to write before. Another order from Family Window (this time a gaming bed for my eldest) and excellent service as always. Great advice before and after purchase and they certainly know their stuff. Delivered well within the timeframe quoted and excellent communication. Long overdue giving a review so sorry about that! Well done and thanks again!
I ordered a bed & mattress over six weeks ago and there is still no sign of it arriving, despite the delivery time stated on the website as three weeks. I contacted the company to enquire where my order was after four weeks of waiting; I was told the 'delivery teams are operating as normal' and they will contact me a few days prior to delivery. Two weeks on, I have had no contact from the delivery team or family window to update me, and obviously still have no bed. Very infuriating as the purchase is for my son's birthday, and his new bed won't be here in time regardless of my forethought and planning. I am currently awaiting a response from Family Window to a further email to try and expedite the delivery, if this isn't possible I may cancel the order completely and buy from elsewhere.
Ordered a gaming bed for my teenage son which came quite quickly (in about 2 weeks) What can i say - this is the worst instructions ever to assemble a bed!! nothing was labelled or numbered. We had to guess what was what and what that connected to. Took us 2 evenings to put it together. Once finally assembled it doesn't look bad however it's soft wood and it's a bit wobbly when you are on the top so I wouldnt say bed is super sturdy. Little cover buttons which suppose to cover screws dont stick. And LED lights strip is missing (it's apparently is being sent to us separately after I complained)
A bit longer then expected to be delivered and erected, but a lovely bed and made quickly with good precision. Many thanks
We bought a high bed with futon and desk underneath. We waited less than 3 weeks for delivery and chose the build service. Joe from furniture first delivered the bed and built it, very polite and professional. I am fussy and he did a great job, well worth the money. My daughter watched it being built and loves it. Its more of a gloss white wash finish but good quality and looks like it will last.
We have recently bought a couple of items. The team that installed the bunk bed didn’t put it together properly so the drawers under the bed don’t fit and the front fell off after a day. I have contacted FW who asked the manufacturer to call me who did in a timely matter but 2 days later I haven’t heard from FW even though I put a call in today. Also the chest of drawers we bought are faulty as the drawer handle holes are in the wrong place. A replacement is meant to be being sent. The lack of communication from customer services is a big issue currently. A call back and some care would be appreciated.
The bunk bed arrived yesterday and is beautiful, thank you. The guys who installed it were brilliant. Friendly, fast and super efficient; they are a credit to your team. Thank you
had been looking at bunk beds with storage everywhere for my girls and was having no luck finding the right one and in stock. originally i found the Parisot Stim Grey & Oak Bunk Bed with Wardrobe on argos website but was out of stock. i then proceeded to find the same one at family window. it was a little more expensive but i emailed the company and asked if they would price match. i got a reply off Jason who said they couldn't price match but could give me a discount. i put the order through and was given a refund of the discount straight away and then informed of delivery which was a few days later. great customer service from start to finish as well as the delivery drivers who were very courteous and let me know which box to open last. fairly easy to build by myself and good quality parts and fixings. my girls love their new bed and the little extras like hanging rail and cupboard space. thank you family window and will definitely come back if need any beds in the future
It's rare that we write reviews, but on this occasion i think it's more than justified, what excellent service from ordering to delivery in just 10 days, very impressive given the current climate, my daughter absolutely loves the bed and mattress we purchased, look forward to buying from this website in the future.
Ordered a kids bunk bed - communication was second to none, great customer service and very competitive prices, happy kids - Thank you
We ordered the Trasman Bunk Bed on 31 January and the website advised 3-4 weeks for delivery. We got a call from Family Window at the end of February advising that their were delays due to Brexit, and that the bed would most likely be delivered closer to the end of March but that the manufacturer would be in touch. This was very disappointing as it meant we had to move to our new house with no bed for our little girl. We are now at the end of March and no word from the manufacturer. Family Window call centre are polite but not helpful, and we still have no idea when the bed will be delivered despite waiting almost 8 weeks. Customer service have emailed to say that ‘they understand’ the manufacturer have already called us (they haven’t) and told us last week that they would call us today (they didn’t). Their website is still selling the same bed and now advertises that delivery will be made in 3 weeks, which is unbelievable given how long we’ve been waiting. Overall just really disappointed that we didn’t pick one of the many other websites selling this bed, as our little girl would have had her bed by now.
Excellent company to deal with very efficient. So impressed with the quality of the console gaming bed and easy to build to. Completely transform my sons bedroom .. and love the look of it too. One happy customer 😁