Very good customer service , friendly staff
Great service came in the time slot and the delivery men covered their footwear to carry the bedframe upstairs'
Cannot fault F&B from placing the order to delivery. The quality of the bed is superb and we will definitely order from F&B again.
Excellent quality of goods as always. Timely shipment
A brilliant experience with Feather and Black. Mike at the Southampton branch was extremely helpful and couldn’t do enough for us.
Excellent delivery service. However the unit did not live up to expectations. Difficult to open the drawers. Somehow the unit did not seem very robust. Certainly not worth the cost
The service I experienced when ordering the bed frame and the delivery was very efficient and I have been very impressed with the overall standard of customer service provided.
Super service, constant updates about delivery which was in time and very professional. Absolutely love the Oliver bed. Thank you so much
Great product. Great sale lady Ioana-Maria. she was very kind, polite and helpful.
Great and helpful service.
Good product. Prompt delivery.
Excellent service!
Gorgeous white steel bed frame. Simply beautiful and the delivery guy was terrific.
Cawthone Cashmere Mattress is good quality and very comfortable from 1st night 🥰
Quick delivery with a choice of dates and good communication. Delivery guys did a good job assembling my bed and removing packaging. Bed looks great - stylish and so far very comfy with my existing mattress. Adding such a high quality bed has really enhanced my bedroom.
We ordered the Charlotte bed in Natural, having already ordered, received and checked a sample of the material... Waited 14 weeks for it to arrive, then when it arrived the material was totally different from what the sample was. No explanation, just totally different fabric.
A lethal wooden bed! Wooden frame precision machined so that corners are as sharp as razors. This is not an exaggeration. My wife bought this Feather and Black wooden bedstead a couple of years ago. None of the corners of the wood have been chamfered off and are razor sharp, we immediately wrapped the foot end legs in material to protect our legs when walking round. Yesterday I took a painful lump out of my shin when turning the matrress. I wish we had never bought it. Avoid! Also, it is made in China and came complete with several dead but nasty looking insects in the packing.
4 featherdown pillows ordered,, items said to be in stock,order chased after 9 days only to be told items no longer available so had to facilitate a refund
Great service. Nice friendly chap who Handled my queries well
PAID 1500 FOR DOUBLE SIDED MATRESS.TURNED IT AS TOLD. COMFTY AT FIRST NOW 2 YEARS LATER THE COILS STICK IN MY BODY AND IM ONLY 9 STONE. WHICH EVER WAY I TIRN IT IM IN PAIN. COMPLETE WASTE OF MONEY...VERY SHOCKED. Looked traditional and beautiful.very upset