Blathnaid
No resolution for damaged table
I ordered a dining table and chairs from Finnish Design Shop on 11 March. The table unfortunately arrived damaged with a dent in the side (likely cause during the shipment process). Off course this sometimes happens during shipping and I was hopeful that the customer service team would have resolved this quickly, however it’s been over a month and they still haven’t arranged for any replacement or refund. They’ve told me that I need to source a pallet in order to ship the table back to them or arrange to ship it myself. The table did not arrive with a pallet and there is nothing in their terms of sale that provide for this. I would have understood if there were actions I was required to take or to pay to return an item if I’d simply changed my mind, but it is so disappointing that there hasn’t been a more straightforward resolution given the item was badly damaged.
