My experience with Fonez regarding the purchase of Apple AirPods Pro was unfortunately disappointing. I initially visited the Galway store on April 30th, hoping to purchase the AirPods Pro, but they were out of stock. I was informed they would be back in stock the following day. However, upon returning, they had not arrived yet. I was advised to order them online for next day delivery. When I checked their website in-store, the listing for the AirPods Pro wasn't clear whether it was the older Lightning model or the current USB-C model. Seeking clarification, I asked the staff, who assured me it was the USB-C model. Trusting this information, I placed my order on May 1st, only to receive the item on May 9th, much later than expected. To my dismay, upon opening the package, I discovered it was actually the Lightning model, not the USB-C as I had been assured. After reaching out to Fonez in an attempt to rectify the mistake, I received a disappointing response stating that due to the seal being broken, they were unable to accept a return or exchange. Despite explaining the situation, highlighting the ambiguity of their online listing, and referencing the assurance provided by their Galway store staff, no solution was offered. According to the representative I spoke to via their live chat, their management had confirmed that nothing could be done. I inquired about the possibility of speaking directly with management but never received a reply from the Fonez representative. Overall, I'm deeply disappointed by the misinformation provided by Fonez and their unwillingness to resolve the issue. Despite the product being available at a lower price from Harvey Norman, I chose to shop with Fonez based on the assurances they provided and the promise of quick delivery. However, this experience has left me with no intention of returning as a customer.
Dom was extremely helpful in the Cork store, helped me pick out the right phone!
Product exactly as described and delivered right on time
The pin to take out my SIM card was never delivered
Quick delivery, phone as advertised.
very good i love my phone
Great service
Very good experience and service in the cork store
cork store unbelievable service and really helpful !!
The phone landed the day after ordering and my wife is delighted with it.
Very efficient and helpful service in the cork store.
Good product qaulity Fast shipping Safe shipping
Would have given top stars if only the delivery man posted to the right house
Excellent service by Jamie, my phone had an issue that I wasn't aware of, apparently with my charging port. I thought I would have to repair the whole thing. But he detected and lemme know the issue wasn't as major. Thanks to him it's working well now. Cheers, keep up the good work mate. Excellent stuff.
Fast delivery, great service and prices, the phone is like new. Thanks very much.
Dom was super helpful. Would highly recommend Fonez
Great service in Fonez shop Galway city yesterday from Jamie & Micaela.
Great customer service !
Quick service and very reasonable price. Thanks to Jamie especially for his help.
Fonez I can’t thank you enough excellent customer service swift delivery and product in great condition what can I say only you are the best