My old LUNA 3 couldn't be charged for some reason, so I email the customer care team to check on warranty on 5/14. I thought claim warranty would take a long time, so when I get online and saw sale is going on, I just couldn't help to buy a new one. 🙂 While after one day, the customer care team emailed me back with some helpful tips, which I followed and my old LUNA 3 is working again! Then yesterday (5/15), I had to contact them again to cancel my order. The customer care team is so awesome, respond quickly and assure me they are working on cancelling the order. Today, I got an email saying my order has been successfully canceled and refunded. I had such a great experience with the Foreo customer care, they are effective and put costumer first! Highly recommend and will keep using Foreo forever.
Despues de escribir varias veces sin obtener una solucion a mi problema,al fin ERIKA me ayudó y solvento la incidencia tanto por mail como telefonicamente .Muy amable y resolutiva.
Solicite por la web una reclamación. Me atendió Erika, enviándome mail. Atendió y resolvió las necesidades, cerciorándose del verdadero problema, solucionándolo con rapidez e informándome en todo momento. Buen trabajo Erika
Thanks for the exceptional great service from customer care team (Pamela) who approved my warranty claim within 48 hours of my initial submission. I have just received my replacement iris in less than 2 weeks. Im very happy with the product. Thank you!
Thanks Marko for his attentive and exceptional services . I managed to claim my faulty products and FOREO was willing to upgrade for me to Luna mini 2
My UFO2 was faulty. I filed the warranty claim with Foreo company. I got the reply from the customer service next day and Marija helped me to solve the problem easily. I got approved for a replacement. Thank you Foreo and thank you Marija for your great customer service. I’m waiting for the tracking number sending to my email.
Arya was very supportive and helpful…great customer service experience.
Erika, es una gran profesional dentro de la casa, te atiende muy rápida y ágilmente en cualquier gestión de Foreo, muchísimas gracias Erika!!!!
Muy eficaz y rápida la gestión de Erika, en atención al cliente
Many thanks for Lucija’s help.
Danny from help desk helped us to go through the claim process, efficient and nice! I feel been kindly treated by Danny. Thank you!
Customer service was extremely helpful and prompt with my concern . Very happy and satisfied with the help I received . 10/10
My device Luna mini 2 was broken and it was under warranty. I reached out to the customer service. They replaced mine with Luna mini 3. I contacted them back because it’s not what I have. They told me Luna mini 2 is out of order, so they give me Luna mini3 instead. Then, they told me they placed a new order for my Luna 3. Great customer service
Rapida atención y solución. Trato amable
Estoy leyendo las reseñas positivas acerca de Erika y no puedo más que reiterar todo lo leído, gracias a ella se ha gestionado rápidamente el pequeño problema con la empresa de transportes y he recibido mi ansiado pedido. Muchas gracias Erika, con esta tranquilidad da gusto comprar aquí.
Friendly app with CS replying in a quick and friendly manner. I got a swift and positive response on my request. The after-sale service is one of the best ones I have ever experienced, would definitely recommend Foreo to my family and friends!
They responded to my concern within 24 hrs and were very helpful, friendly and professional. They addressed my issue immediately, without any hesitation. Thank you.
Item arrived smashed..I've emailed via their website 4 times sent Facebook messages and no response since 22 April.
I have purchased many Foreo products and love them. I recently purchased the Foreo Bear 2 and had difficulty accessing the Microcurrent Modes in the app. I contacted customer service and Olivia was promptly in touch with me. She contacted to the app development team for a solution. Olivia contacted me a couple days later to let me know team will have an update to fix the error and offer me compensation. Olivia was very helpful, friendly and wonderful customer care representative! Thank you Foreo and thank you Olivia.
Excellent support!!