valerie halcrow
Ring
I just purchased a ring ,it is lovely and the service was excellent
I just purchased a ring ,it is lovely and the service was excellent
I had a wonderful experience. Despite manufacturer delay in delovering the item the team stayed in communication with me and worked their best go get me the watch i wanted despite of scarce availability.
Best service i have ever had! Ordered a custom pendant and it is amazing! Couldn't thank louis atkins for the help and time that was spent on me, Would highly recommend to anyone, Best quality and best prices 👌🏻👌🏻
"My purchase experience was unsatisfactory: the packaging was subpar and below expectations. The communication and customer service need significant improvement. After spending a considerable amount without feeling valued as a customer, I'm hesitant to make future purchases from this website."
We ordered some watch straps for a Franck Muller watch. Both were out of stock but the communication was awesome and they were delivered promptly when they arrived back into stock. Highly recommend this company.
Excellent customer care.
Very efficient and caring staff
Very professional in every way I use their services for repairs and its always been very easy Thank you
Jess provided outstanding customer service during my in store visit in August I never felt under pressure to make a purchase and she had great patience. I finally decided on a beautiful bracelet on her recommendation as I wanted something I could wear every day. I really appreciated the time she spent with me and the wonderful shopping experience I received. A beautiful shop that I will certainly return to during my next visit. Thank you 😊
excellent service, quick delivery to Canada. Beautiful ring.Very pleased.
My expectations in regards to the timeframe for arrival of the piece which I ordered weren't managed well. It was disappointing not being kept informed of the status of my order, resulting in me having to call Frost on several occasions.
I was planning to visit the shop in Mayfair in person but because of a change of circumstances I had to order online. I ordered a beautiful Frank Muller Ladies Bordeaux Red alligator watch strap as a gift. The online experience was seamless and very straight forward, I received a confirmation email straight away. The free next day delivery arrived before midday the following day so that was great, the watch strap was beautifully gift wrapped in a presentation package. Overall my experience was fantastic and I would definitely use frost of London Jewellers again.
I’m so upset for my latest orders which was preordered and too long than the expected and I had ordered Roberto Coin white gold necklace and I notice that the color of necklace changed.
Great service Great product!
I like how you dealt with the order very quickly and packed up safely. Many thanks to frost of London
Absolutely amazing customer service!!! Beautiful shop and the service provided was 10/10 Thank you so much for everything! Will 100% recommend to everyone!
First time visiting there and customer service was great. I was served by one of the directors Joe personally and he went out of his way to cater to my needs. The shop itself was very impressive with lots of high end jewelry/watches to choose from.
Helpful on phone. At 5pm managed to get into post that night and was delivered next morning. Well packaged.
Very easy transaction and shipping very fast
Frost has always gone above and beyond to take care of me. I trust them, I know they will get it done properly and go the extra mile. Love this store!