Nathan Brewer
Ordered wrong lenses
Ordered wrong lenses. Support helped me straighten the problem out and shipped me the right lenses.
Ordered wrong lenses. Support helped me straighten the problem out and shipped me the right lenses.
I spoke with Kayla, who was very friendly and helpful. I ordered the wrong lens sizes, which is completely my fault, but she told me the correct ones that I needed, and initiated the order process for me, as well as sending me the return shipping label. Really, for an error that was mine, she was kind and made the process as easy and painless as possible. 6/5 stars.
I emailed in about lenses I purchased for some very old Ray Bans about 6 years ago. I didn’t have the original order information and didn’t remember the correct lenses. Alexandria reached back out very quickly and informed me that they would replace my lenses as a warranty issue and was even able to change the color for me! Rock star customer service!
Great company, awesome products and superb customer service! Will buy again every time! My lenses scratched and were replaced after 2 years of purchase! They stand by their products!
My Fuse lenses got a scratch in them so I reached out to use to one time replacement warranty. It was the easiest most painless warranty I have ever done. From the first email it was less than twelve hours the new lenses were shipped.
Aside from having great lenses and glasses, Fuse has fantastic customer service. I had a small issue, and they went out of their way to make sure I was happy. Fuse'r for life...
I had difficulty getting lenses to fit into my frames. Alexandria quickly offered to send new lenses to try. Those also did not fit. Alexandria then offered to custom fit lenses to my frames. This has been done and delivered, and the glasses look great. It has been an amazing experience.
great customer service! very easy warranty request for my stolen sunglasses!
Super fast response and very friendly even though it was my mistake
When I first received replacement lenses they looked and fit great. When requested replacement they quickly stated they will ship ASAP, so on top of quality lenses they have great customer service. Thanks Kevin
I had a replacement warranty, and once my shipment didn't arrive. Every single time they assisted within an hour I opened the ticket and provide fast satisfactory solution. One of the best customer supports I ever dealt with. Also lenses are of great quality, not a scratch in 1 year of heavy use on a sandy beach. They come with cool branded stickers and a lens pouch.
There’s no reason why anybody should ever have to pay for original replacement lenses ever! I know I won’t. These lenses are even BETTER than originals.
Warranty replacement for 4+ year old lenses that had seen nearly daily wear and had started to separate was painless and nearly effortless!
Fuse lenses has exceeded my expectations! Their products are well made and the quality is top notch. However, the real value is in their customer service. They were prompt, professional, and extremely helpful. Thank you Fuse!
The first set of lenses didn’t fit my Costa Caballito. They made it right by offering to send in my frames. They came back with perfect lenses, that I honestly think are better than my original Costa Lenses, and will probably last longer.
I ordered the wrong pair of lenses, but was able to get the correct pair with the help of Alexandria and the customer support team. I will definitely shop here again.
I've ordered quite a few sets of lenses from Fuse over the years. The lenses are great, but it's the customer service that keeps me coming back. The team go way above and beyond to make sure I get what I need. Special shout out to Rosina, really appreciate the help!
Great product and great customer service! I ordered replacement lenses. My next sunglass purchase will be from these folks as well.
Very fast at resolving my issue, and polite.
I had 2 Ray-Ban sunglass lenses replaced with prescription lenses and I could not be happier with the result! I would highy recommend Fuse to all my friends and would for sure use them again!!