Absolutely love the coconut oil pulling solution and mineral toothpaste. They have done wonders in healing my teeth/gums. My son uses charcoal tooth powder and he's a super fussy teenager but loves the way his teeth feel. In addition customer service is fast and not automated another win for me.
The sonic toothbrush I bought from them worked well for a while, but then, after a couple of years, it suddenly stopped working. I contacted them and politely asked them to replace the faulty product, but they refused. Should we really be expected to buy a brand-new toothbrush every couple of years?
I visited my dentist this week and took the Spearmint with fluoride toothpaste for him to check. Unfortunately, my dentist advised that the toothpaste was gritty and that would damage my teeth’s enamel over time. And the amount of fluoride used wasn’t disclosed. I reverted back to using Colgate on his advice. Be careful buying environmentally friendly toothpaste as it seems this one isn’t friendly for your teeth!
I’m a regular customer and I purchase the mineral tea tree toothpaste. I’m giving 1 star because they have changed the formula. The new formula does not contain Citrus Lemon Peel Oil, Cinnamon Bark Oil and Myrrha Oil. The old formula was more effective so not sure why Georganics changed it which is why I’m giving it 1 star.
Always like to support good business when I can yet the customer service leaves an undesirable taste from this specific loyal customer's perspective. In July I initially signed up for a subscription to the mineral toothtablet refil pack only to find out recently that the Manage your Subscription link attached to that specific order can't be managed by the customer at all. I want to cancel this reoccurring subscription yet I don't have the power to do so. So far the Georganic team has ignored my email I made regarding this matter hence this authentic and honest up feedback review update. I still like to cancel my subscription of over GBP 20.00.
The folks at Georganics clearly have never tried their products before selling them. If they had, they might have noticed that their Charcoal Mouthwash tablets leave a residue all over glasses, sinks, any surface they touch that cannot be removed even in the dishwasher. When I contacted the company, their response is that many people like this product. I guess they have found customers who wanted to repaint their white sinks black and decorate their clear glasseware with stripes. Never mind that this product does nothing for oral health. I tried it because I wanted to avoid plastic but their product and their customer "service" was enough to make me re-think my aversion to Listerine.
Prompt, efficient and helpful customer service. Two years ago the service was not very helpful. Now it has changed. I had a problem with my sonic toothbrush bought 2 years ago. Sarah, the Operations Manager, was very attentive and sent me a new toothbrush. there had been problems in the past, as other reviews mentioned. Hopefully the product is now as good as the customer service.
Good quality. Had my sonic toothbrush for the last 18 months or so and it's still going strong. My partner has also had one for a year - we're both very pleased. Last week I made an order for replacement toothbrush heads and was accidentally sent less boxes than I had ordered, but I emailed Support and the Ops Manager Sarah responded to me the next day - she apologised and confirmed they're sending the missing boxes 🙂 I will say that the dental floss is not good, won't be bothering with that again until they change the way it's made.
Had a really bad experience with the customer service. My sonic toothbrush broke suddenly, and the customer service representatives were really helpful with quick response times. That is, until it came time to send out the replacement toothbrush they promised. Then they stopped replying all together. However after a few prompts and follow up emails they replied and have organised a replacement to be sent out for free
I had EXACTLY the same issue as the person below. I bought the sonic toothbrush as a 'greener' alternative to other toothbrushes but it didn't even last a year before it stopped working. It wouldn't turn on and then in the middle of the night it would go mental, waking everyone up. There was very clearly a manufacturing problem, which they admitted to and said I would be sent a replacement which was the new design and without fault. Now they've stopped replying and the customer service has been utterly terrible. It wasn't a cheap toothbrush and it didn't last even half the time of other ones I've had. The customer service has made me feel like I'm going mad, and I am very very hesitant to complain usually.
I bought the sonic toothbrush that I was very happy with, then 4 months after warranty ran out, it became incredibly hard to push the button on. I contacted them and they said that they had a faulty batch and I would get a replacement in October/November. Nothing arrived by early December so I contacted them and they said my toothbrush was not part of a faulty batch but I could have half price off a new toothbrush. I was very disappointed that they didn’t contact me to let me know that they had gave me erroneous information and also that there was clearly something wrong with my toothbrush as a lot of reviews have said their toothbrush lasts for years. I did post this review on their website, but as yet, it has not appeared.
I have been with Georganics for a few years with their dental floss. Because it’s a glass refilled system & the different flosses are very good quality especially the charcoal ones. So I bought a lot with refills to give to friends, family & myself. I keep recommending to everyone. It was really very good products. I saw they have a discount offer so I bought more knowing that they changed the new refills size so they can’t be put in the old bottles which is not really environmental friendly. I ordered 3 bottles & 4 refills of charcoal ones. When I got them, I was surprised how big & clumsy the bottles are & instead of the original black colour , it’s a light grey colour & like a normal sewing thread. When I floss my teeth, it is so fragile, it just breaks & stuck between my teeth. I need to use the old one to get it out! Don’t understand the reason why they have such a good product & change to a lousy rubbish one! Very very disappointed!
I used to love the black floss, I cannot believe Georganics updated the floss formula for making such a horrible low-quality product. It breaks and leaves strands between the teeth!!! However, this is not the worse, they update also the tube, making it impossible to reuse the older jar, so you need to buy a new one. The reason why I started to use this product was that I want to reduce the amount of rubbish I produce, and I thought this was also one of the aims of this company, I was wrong, they care only about the profit, using fake green-marketing to sell their products.
I had to throw away the floss as it constantly breaks and leaves bits between my teeth. Very disappointing. It also looks like no one from Georganics is addressing this general concern in responses to reviews which makes me think they are doing nothing about it. Won't purchase again.
I love the toothpaste powder. Works a treat! The dental floss is disappointing as it breaks easily and pieces of it get stuck between your teeth. It needs to be developed more to be useable.
Good intentions, poor execution and communication. Products and packaging very eco-friendly, as is the patter. I asked for more information on how to use the sonic toothbrush, not clear from the minimal instructions. Got an initial reply but further questions remain unanswered. Good eco credentials are nothing without customer service.
I would like to start with clarifying this is s review of s product not the company (which I trust and I am very glad exists) The packaging is perfect, the idea of a litthe glass, refillable dispenser too. But the floos itself is terrible: it threads almost immediately and is of no use I read there were versions with silk before and they were better Please provide us with a plastic free good alternative!
Terrible customer service, I'm convinced they're actually a scam. I ordered two bamboo toothbrushes and a 400+ pack of tablet toothpaste in September. It's currently Mid-November and I'm still waiting for my order to arrive. I have not ever received a confirmation email, nor have I received an order number. I have emailed with the company a few times asking for an update on my order and I have been told they've sent something, still have not received any shipping information on this. After asking for a refund and providing proof of purchase through my PayPal account I was told they don't offer refunds through PayPal, but that they could send me a 100$ voucher. Since I still haven't received any product I'm not too keen to order more merchandise from them, I declined the voucher and asked for a refund again. They have not responded, and most likely won't until I email them YET AGAIN. Spend your money elsewhere, this place is horribly incompetent.
This was my original review left on Amazon because I thought it might get seen by the right people looking for change: I honestly bought this directly from Georganics because it has not been available on Amazon for quite some time. I ordered from the UK but bought my US plug adapter from Amazon to charge the toothbrush! Both items perform fabulously. Shipping from the UK to SoCal was shockingly fast, and you already know Amazon had the adapter in my mailbox before I finished the thought. I highly recommend this toothbrush (their powder toothpaste is fuego too!), mine has held powerful charges and continued to maintain full efficacy for months now. Not only that but they are doing huge wonders for our environment, it really isn’t hard to support impactful brands when you are able to.” More recently I tried the plant-based floss (after seeing it in my local market!), and it really needs improvements. It shredded quite often and I gave multiple goes, but hopefully this is being worked on. I do still use the floss jar and it works well with other floss refills. Also want to add that I reached out to the customer support team regarding the recycling of my toothbrush heads and the response time was no more than a day, and with precisely the helpful information I was seeking. Thanks so much for existing!
I have a huge respect level for this brand! They have only sustainable products, very friendly with our Planet. I've tryied and I am using their toothpaste and I really like them. I love the fact they are all natural and the reusable glass jars are so cute and usefull. Really like this brand and I will continue using their products and recommend them to everybody! ❤️