Ewing

Trustpilot

I ordered this shoe a month ago on…

I ordered this shoe a month ago on April 14 and it hasn’t arrived. The customer service is horrible. I was offered a discount on the next order as I would actually do that. According to the website the production and delivery of the shoe is 15 days after purchasing the shoe. Well that’s false advertising! Also notice how on all social platforms they delete comments that describe how they are scamming customers. They’re ripping people off and it’s disgusting!

Teresa Bruno

Trustpilot

Not very responsive.

So I placed an order on April 16. Today is May 14. I sent an email on May 1, no response. I called the customer service number (Texas) twice. No one ever answered. After a very long hold time, a recording asked to leave a message. I did. Twice. No one has returned the call. These are not $50 shoes. For this price they should be a lot quicker to reply. Not happy at all.

Adekunle Mafe

Trustpilot

THE PERIOD OF PRODUCING AND DELIVERY…

THE PERIOD OF PRODUCING AND DELIVERY WAS TOO LONG. IT TOOK ME TWO REMINDERS TO GET ASSURANCE FROM THE COMPANY. THE GOOD PART WAS THAT THE COMPANY RESPONDED TO MY CORRESPONDENCE PROMPTLY. I SHOULD HAVE ORDERED SIZE 12 INSTEAD OF 13 IS THERE ANYWAY I CAN RETURN IT FOR SIZE 12. I DID THIS BECAUSE OF MY PREVIOUS ORDER OF SIZE 12 WAS VERY TIGHT I HAD TO TAKE IT TO A COBBLER TO EXPAND FOR ME. PLEASE ADVISE. OTHER THAN THAT THE COMPANY HAS A GOOD QUALITY OF SHOES. I HAVE ALREADY RECOMMENDED YOUR COMPANY TO FRIENDS AND FAMILY. THANKS.

Nikki Rich

Trustpilot

I am happy with the bags & shoes

I am happy with the bags & shoes I purchased 2x pairs of boots. The ist pair navy, I wore once & the sole at the toe broke away so I have had to have them half soled. I am yet to wear the red ones. I intend to buy a court shoe in brown shade. Cheers Nikki

Barbara Halicka

Trustpilot

Company is doing great job

Company is doing great job. Shoes are wonderful very high quality. Service with out any problems. Highly recommend.

Geetanjali

Trustpilot

My First Girotti Classic Heeled Shoes

Easy to navigate website and order. Process was streamlined and timely. Good craftsmanship and materials. And the shoes themselves were beautiful and fit perfectly!

Andrea Krieger

Trustpilot

Perfect in every way.

Perfect in every way.

Dave Banner

Trustpilot

Read their “Warranty” policy!

Shoes just don’t fit…heel too wide/high…instep not high enough. Company offers different size only…unless defective. Cannot return for $$. I ordered two pairs…and trying to cancel 2nd pair, as yet not delivered. Oh, the shoes are beautiful, wish my wife could wear them.

christine moricone

Trustpilot

Love everything about them

Love everything about them. Comfy and colorful! Perfect Florida shoe.

Myra

Trustpilot

The worst customer service

I placed an order with Girotti on March 8, 2024 and until today I have yet to receive my order. I tried contacting Girotti via email and phone but received no response.

Ammons Olufemi

Trustpilot

I ordered the shoes with great…

I ordered the shoes with great expectations and excitement;However, after 15 business days it’s crickets from this company. I emailed them several times and no answer. I paid for the shoes

Amma

Trustpilot

Charged me $230, and I received nothing. They are aware of their ERROR and haven’t refunded me

MUST READ. They charged me $230.00 USD, ghosted me and I never received the shoes. Do not order from this company. They are unprofessional and fraudulent. They will charge you for the shoes and you won’t get them. Then when you follow up they will ghost you. I’ve been sending emails for 2 months regarding my order. I provided all the shipping details which is seen in my confirmation email. I also paid for expedited shipping. They made an error when submitting the shipping details to the carrier USPS and for that reason the package never made it to my door and was return to them. Along the way it seems the package was lost in transit. I sent over 8 emails then they contacted me back to tell me my email was send to their spam or junk mail. That’s hard to believe considering they stopped replying the minute the issue came up. I made this order on Feb 26th 2024 today is May 8th 2024 and I haven’t gotten my refund. They stole my money. “Marcy” sent an email on 04/22 claiming they will refund my money in 2 weeks. Today is the ending of 2 weeks and I don’t have my refund and they are once again ghosting my emails. I will not let this go because they took $230.90 USD and I got nothing. I’m furious and I’m going to make it my mission to leave a review on every platform I come across including TikTok.

Al Jackson

Trustpilot

I love the color and they fit perfect

I love the color and they fit perfect Looking forward to wearing them to special occasion,Thanks very much.

Victoria Hah

Trustpilot

Comfort and beauty.

The shoes are super comfortable and look gorgeous.

Laura N

Trustpilot

I don't recommend them to anyone.

I don't recommend them to anyone. The shoes are of very poor quality. One shoe is higher than the other. The heels are all scuffed. I had to fight for a long time to get my money back.

Danielle Anderson

Trustpilot

The shoes are stunning

I love the shoes and have gotten so many compliments. One of my bucket list items was to have a pair of Italian shoes made for me. The fact that I designed them only adds to the personalization. The only downside was the worry they were not coming. It took two months before they were put in the being made status. I was willing to wait that long, but the website and extra payment I made for quick delivery indicated a much short waiting time. I suggest the company change the website promise and not offer expedited arrivals if they cannot support it. Other than that, very pleased. Dani Anderson

agnesmercedes

Trustpilot

Good quality

Good quality Timely delivery

Trinh Tu

Trustpilot

Superior Quality and Customer Service.

The shoes have met my expectations and I am very pleased with them. Girotti provided superior quality, timely delivery and excellent customer communication.

Marina Belooussova

Trustpilot

Très joli sac,je suis très…

Très joli sac,je suis très satisfaite.L'attente vaut le coup !

Denise Vigil

Trustpilot

These shoes!

These shoes! I never expected to find a place where one could custom design a pair of shoes made with quality materials. The options are endless and I would be purchasing shoes constantly if I could. For custom shoes, the price point is great.