Annie

Trustpilot

BEWARE! Not fit for purpose. Mina Printed Chairs

I’ve ordered a number of items from G&G and always been very pleased. However, despite being gorgeous to look at the material on these chairs is not fit for purpose It has shed badly from Day 1 (and still does 3 years later) and has now…despite occasional use flattened horribly to the point I need to re-recover A local upholsterer suggested this was ‘not fit for purpose’ and, if he had supplied he would resolve the issue I contacted G&G…they shunned responsibility sadly. It has put me off any future purchase and not only would I NOT recommend buying these chairs I would also be cautious in recommending this company

Lacrimosa

Trustpilot

Excellent problem solving by Customer Services

I’ve bought a number of things from Graham & Green, but was unhappy with my latest purchase for quality reasons after they’d degraded beyond reasonable expectations within the space of a year. So while I’d give the goods themselves (seat pads) 1 out of 5 in this instance, a polite email with photos to Customer Services was met with a simply superb response. After a courier had been sent to collect the goods from me, I received a full refund — minus the original delivery charges I’d paid, but OK, fair enough! The matter was resolved swiftly, amicably and to my satisfaction. I only wish all online retailers were the same. Problems will arise sometimes, whoever one buys from, but I really cannot fault Graham & Green’s reaction and I would feel comfortable buying from them again. Maybe not their soft furnishings, though. 😉

Sa Jarvis

Trustpilot

Arrived on time

Arrived in time

Consumer

Trustpilot

Lovely floor lamp

Lovely floor lamp! Good customer service. But a little disappointed with the time it took to be delivered. I understand it was shipped from Europe. France maybe? So it took a little longer. But it arrived long after I had hoped it would. All together I’m very happy though! Will definitely purchase from G&G again!

Diane

Trustpilot

Beautiful velvet curtains

Beautiful velvet curtains, delivered very quickly in a good strong box - no plastic in the packaging at all.

Sam K.

Trustpilot

The vase is extremely delicate so I was…

The vase is extremely delicate so I was thankful that it was boxed and packaged in such a way as to minimize shock or damage in transit. Quality product, excellent service and timely delivery. It was perfect! Could not of expected or wanted more. Thank you! 🥰

Mr Steve Styles

Trustpilot

Quick delivery

Quick delivery, quality of lampshade is excellent.

Lisa Hawkins

Trustpilot

Prompt delivery of a gorgeous velvet…

Prompt delivery of a gorgeous velvet quilt

Clare Frost

Trustpilot

Beautiful mirror

Beautiful mirror - absolutely stunning

Jem

Trustpilot

Lovely products!

Lovely products and great customer service. I had some damage to part of my order and a replacement was sent. I’ve used them for years and you cannot fault!

Andie Pepper

Trustpilot

Ordered 6 weeks ago

Ordered 6 weeks ago, nearly £2000. No contact about order despite me emailing customer services. Will start small claims now to refund money.

Mr & Mrs Green

Trustpilot

Excellent service

Their Website was easy to use. We bought whale and elephant mobile phone stands at a very good price. The delivery was fast and efficient. The product arrived in perfect condition.

Donna Garner

Trustpilot

Great product and service

Great product and service

Nicola

Trustpilot

Different from all other throws I’d…

Different from all other throws I’d seen. Well made, good quality and reasonably priced. The wood block pattern really enhances the look and feel of my garden room

NatalieD

Trustpilot

Quality product

Quality product, well made and a good price too. Excellent delivery service.

A Thorpe

Trustpilot

Beautiful products and craftsmanship

Beautiful products and craftsmanship! Very happy with my purchases and they were delivered promptly and efficiently.

sindiso sibanda

Trustpilot

Beautiful products

Beautiful products, prompt delivery

janet casey

Trustpilot

ordering was very simple

ordering was very simple, great communication on delivery.

RP

Trustpilot

Returns are made deliberately difficult…

Returns are made deliberately difficult and customer has to pay for them

Y O

Trustpilot

Quick delivery

Quick delivery. Thank you