Larissa Tamar Vieira dos Santo

Trustpilot

My FIRST EXPERIENCE I got charged 36.99…

My FIRST EXPERIENCE I got charged 36.99 euros and i wasnt expect that because i got invited to recive a "FREE BOX THAT CHARGE ONLY 5 FOR DELIVERY" as they say, they do not explain how things work and the letters are SUPER SMALL saying need to cancel subscription to not be charged!!! Today i receive a text saying my order is on the way but I DIDI NOT ORDER ANYTHING!! they are refusing to cancel!! I ASKED TO CANCELL for today AND GET A REFUND related to the last week purchase and THEY SAID THEY DID BUT THEY DIDN'T IS BEING A WEEK NOW!! Absolute scam/fraud attitude!! I felt AFRAID to put my card details and also show that i COULD NOT TAKE THE CARD INFORMATION OUT OF THE WEBSITE! Now i found out and cancelled but they don't help you to do it!! +IS NOT EASY ONCE YOU STILL HAVE TO USE YOUR GAS AND WASTE YOUR TIME COOKING AND CHOPPING VEGGIES ETC! Do not go for it veggies are not fresh and all the garlic came with mould! I whish i could add some photos here! Seriously HELLO FRESH? BYEBYEFRESH!!

Bernadette

Trustpilot

The food is very high calorie

The food is very high calorie . Which I don’t like . The food is well organised and tasty . Pity one can’t order 3 x 1 meals for us single people

Vince McMahon

Trustpilot

Often just ok or even rather bland…

Often just ok or even rather bland meals. I usually get about one rotten/spoiled/gashed etc item in the delivery each week. They NEVER give enough cheese

Una Butler

Trustpilot

Credit card charged without placing an order

sent a box and my account has been charged for a second time in a number of months - i did not select menu, didn't authorise HF to use my card again. Earlier in the year when this happened they provided a full refund. Now I want them to collect this box of food and credit my account. Its beyond belief how they can select a menu for my family and charge my card without my knowledge. On looking in the box one packet was open, and the mince meat looks questionable. I will never use this service again.

Tracy C

Trustpilot

HF is good in general

HF is good in general. Could do better though. Squashed veg and crème crèche pouches/cartons is not ideal. I used to be able to notify you of these issues easier before and get slight refunds but after 4/5 you have made it impossible to do so.

Lorraine Conway

Trustpilot

Lovely nutritious meals

Lovely nutritious meals. The flavour is always excellent. The vegetables always fresh. Some longer dates on the meat though is needed, sometimes there is only a day or two left before use by date and some of the chicken is not great. Im picking meals, because of this, where I can add fresh meat separately. I still like getting the box, variety is good and i like that i can skip a week when im gone for work reasons. Sort out the meat dating and it would get 5 stars

Leo Jacobs

Trustpilot

What we really like is the food from…

What we really like is the food from different countries. It's always something different and we love that.

Izzabela Pudze

Trustpilot

The quality of vegetables and meat is…

The quality of vegetables and meat is very disgusting, everything is half-rotten, melted, there is no expiration date, there is no quality, it’s very simply crazy, I don’t know, they should be visited by the inspectors. The quantity of products is also lacking in quality, simply disgusting. Inspection please contact them. Doesn't return money and everything seems to be as it should be.

RONAN Kenny

Trustpilot

Hello Fresh makes my life easier!

We really love Hello Fresh. It takes all the mental effort out of deciding on recipes and making meals. Not only does it saves us mental energy, it also saves us time and petrol in not having to go to the supermarket so much. We love the fact that the portions are perfectly measured and it is helping us with our calorie control, not to mention the fact that there is no food wasted. We are absolutely delighted that we discovered your amazing service and we will be recommending it to as many people as possible! Thank you for making our lives easier and our meals more delicious, healthy and varied! The service is really good value and we are saving money by not buying as much in supermarkets (which often leads to waste). Because we don't go shopping as much anymore, we also don't buy as many snacks/junk food or fall for silly promotions. Hello Fresh wins on every front!

Nyx Zhuravel

Trustpilot

Delivery is an absolute mess

Delivery is an absolute mess! I've changed my delivery address 3 days before my delivery because my relative got sick and I needed to urgently move to their place to look after them, I've changed my address through the app, everything seemed to be fine, but then on a delivery date, I've received a message from dpd that my delivery would be directed to my old address! There's no way that I would be able to pick it up, and delivery was scheduled before the dpd's working hours so I could not even contact them! Customer support wasted a tonne of my time without any help at all, that's terrible! I need to leave my family member by themselves and spend 8 hours on the train total just to pick up your damn delivery! This unacceptable, I never going to order from HelloFresh again, absolutely unreliable and sloppy service!

Karen Conroy

Trustpilot

Love the different tastes and favours

Love the different tastes and favours

Teresa Clyne

Trustpilot

I love hello fresh

Excellent idea, I have a hectic life, and worrying about going shopping to make sure I have every single ingredient for my favourite dishes is nigh impossible, you open your bag of ingredients and every thing you need for a delicious and freshly made dinner

Michelle Kelly

Trustpilot

I like the meals

I like the meals, and i like how easy it is to choose what to eat. But i hate how theres no option to swap the meat for tofu or another vegetarian substitue. Sometimes the veg is close to going soft too.

Martina Foley

Trustpilot

Simple and easy

Having tasty ingredients ready to cook.

Niamh O Reilly

Trustpilot

I do enjoy the meals but have found…

I do enjoy the meals but have found that they have started to repeat themselves. Any of the new recipes seem to be the ones with an extra charge or a "premium meal"

Natalie Faulkner

Trustpilot

Second night dinner wasn’t edible.

This is really only for people who can’t cook in my opinion. I found the meat wasn’t fresh. The chicken had a bad smell. The dates were not good. Had teriyaki chicken for the second meal and the sauce was way too salty so wasn’t edible. Pasta and mince was ok just very basic. I will say the portion sizes were very good.

Martin Burke

Trustpilot

Meals were delivered to incorrect…

Meals were delivered to incorrect address every time, despite me trying to message them repeatedly. On the last occasion the meal was also delivered on the wrong day. Meals were ok, but ingredients were often not at their best probably because of the delay before they were refiigerated.

00smcg

Trustpilot

The convenience is game-changing

The convenience is game-changing. We now eat healthy every night and food shopping isn't an issue. The choice week to week has many of the same flavours- it would be nice for new flavours to be added. The veg is not consistently good and this can be very frustrating, especially when you need to go to the shop and buy more to create the meal. This happens too often.

Jan

Trustpilot

I like the 20minute meal options

I like the 20minute meal options. With my busy lifestyle I never have to worry about dinner when I have these meals on hand. They are very healthy and yummy.

Ariel

Trustpilot

Good!

Great! Very tasty enough portions