Kayla Millspaw
Return/exchange
Love the clothes and when it came time for a exchange/return customer services helped me out a ton!
Love the clothes and when it came time for a exchange/return customer services helped me out a ton!
Absolute con! Ordered dresses and returned several as bought options. Have been given store credit which is apailing as there were occasion dresses. at no point is it made clear that they give store credit only when reading the FAQ’s. A warning should be given. Will never order again
Tanya was extremely helpful and quick to respond! I am very please with her customer service!
Lisa and Gwen have helped me make the return process easy and fast. They always answer my messages in a timely manner and does their best to accommodate my needs. Shout out to Lisa and Gwen who I had the pleasure of speaking with both during the return process.
Bonjour, Je me permets de vous contacter afin de solliciter votre assistance concernant une question relative à ma commande.
Gwen from Customer Support was an absolute pleasure to work with! She was quick to respond and was very understanding of my situation. She delivered the optimal solution! I'm so thankful for her.
Great service all Around!! No disappointment here! Highly recommend!!!
Tanya was wonderful! She had helped me with my return, which was significantly over the 30 days. But given my circumstances, she was able to really help me out. Great customer service! Which really goes a long way and their clothing is beautiful
I needed assistance on an order and Tanya was quick to assist me when I reached out the first time and again when I needed further direction. She was super helpful & kind. Thanks Tanya!
Dress was beautiful, and specifically Gwen from Customer Service was amazing, most helpful!
UPDATE. Lisa @ Hello Molly has now reached out and has an arranged for a refund back to my original payment method. Thanks Lisa 😁 Hello Molly does not give refunds for returned item. Instead I recieved a store credit which sadly is of no use to me . I have tied to contact customer service several times on both the return mail and the info mail but have not gotten an answer.
Great customer service very satisfied with the customer service Bianca helped me a lot in a short time and we were able to find a solution to my problem together. She is super nice and responds super quickly despite high demand. To my European girlies, please pay attention to the return policy
I recently ordered a dress from Hello Molly and sadly it never arrived (at least it didn’t come to my address and no one has mentioned they accidentally received it). I sent customer service a message and explained the situation (package wasn’t delivered even though it says it has been) and they quickly responded- getting in touch with delivery service and eventually refunding me all together (store credit). Tanya was super nice and easy to chat with- thanks Tanya! Luckily I ordered a new dress that did arrive!
So happy with Bianca from Hello Molly. She helped me navigate an issue with a return code (problem on my end) and she made it so simple for me. Not only that, I emailed at night expecting to hear back in a couple of business days and had a response and issue fixed in ONE email from Bianca. This kind of service is unheard of these days. Especially when the fault was mine and they could’ve said tough luck!
I can only recommend Hellomolly. I ordered from Europe and my order arrived super fast. The price-performance is very good. Marissa gave me an excellent customer service. She was always helpful and responds very quickly to all questions.
Gwen was so helpful. There was an issue accessing my store credit to my current purchase and Gwen quickly was able to credit the amount owed to me.
Nina gave me an excellent customer service she help me right away with my return. Excellent service .
Hello Molly’s service is unbelievably good. I’ve had several questions throughout the years of shopping here and every single time they exceed my expectations. So friendly and so willing to accommodate shoppers requests 🥺
I am so THANKFUL for the customer support representative who understood my issue and resolved my problem quickly. Hello Molly a great one to do business with! We will be a Repeat customer! ❤️💙❤️
I made a mistake and didn’t closely review the return policy and had a mini-freak out. Gwen handled the issue with ease and class and I can’t thank her enough!