John
Very poor delivery experience
Very poor delivery experience. Driver claimed nobody was home which was an outright lie, then parcel was taken to a supermarket several miles away and left for collection with no option to rearrange delivery.
Very poor delivery experience. Driver claimed nobody was home which was an outright lie, then parcel was taken to a supermarket several miles away and left for collection with no option to rearrange delivery.
It really helps that Hoka have such a great range.I have the Clifton and,my favourite,the Mach X.The Mach 6 looks to be another excellent addition to the rotation. DPD always do a great job delivering to us and the Hoka service was quick and efficient(even if I did miss the first attempt at delivering the shoes.My fault completely.) All told great shoes and fast service.Keep up the standards.
Parcel delivered somewhere else in the village , totally random location and no notification. I still do not have my shoes. Sorry this is terrible Hoka and DPD
Arrived the day after ordering in the time slot notified, delivered by DPD. Size as estimated online did not fit. Colour on arrival was slightly different from how it looked online. The returns policy is good. I'm going to send the running shoes back and request they be changed for a bigger size and a different colour at no cost, according to HOKA's Terms and Conditions.
Accidentally ended up with duplicate order but quickly sorted by Hollie at Hoka customer services. Fabulous shoes...Clifton 9..the first I can actually walk in with my exceptionally painful feet!
Delivered very quickly with good updates on the way in good condition
Remarkable web site and speedy delivery Can’t wait to try them on a ramble
Incredible service. Ordered on the Friday standard delivery. Delivered on the Saturday. Running shoes so light and comfortable.
Yet another purchase from this great quality brand that dies a fantastic range of durable, hard wearing and comfortable wide fitting shoes/ trainers. No they’re not cheap but for quality, reliability and hard wearing footwear particularly if you have arthritic feet you need to spend a little more. Fast delivery through a major courier and lots of updates and tracking
je n'ai pas été prévenue de la livraison alors que j'étais chez moi et donc tout à fait capable de recevoir le paquet : à quoi ça sert d'être livrée si on doit aller chercher les chaussures dans un magasin qui n'est pas toujours ouvert aux horaires qui me conviennent ? c'est déplorable et je n'ai pas envie de reproduire cette expérience
Love love love my shoes need I say more
Great service and delivery, stunning pair of trainers, very happy with my purchase, would recommend hoka to everyone!
Le paquet est arrivé abîmé . Aucune papier à l’intérieur. De plus la taille est trop petite . Je tombe sur un site de retour en anglais ! Je veux les retourner
Complimenti per l’organizzazione e la precisione e la cura del cliente.
La spedizione non alla altezza Più de 3 giorni lavorativi e in più non consegnata a casa
Heel very shallow, my heel kept lifting. Front of then shoe great!
Atención al cliente buena envío rápido
La taglia era sbagliata, ho ricevuta una taglia inferiore a quella da me ordinata. Consiglio controlli più accurati prima di spedire la merce. Grazie
Very smooth, I ordered a size too small so wanted to exchange and I found the process very easy and clear, Hoka emailed with updates and actioned my exchange quickly
Always use hoka service is by far the best and quality shoes always