pratyush das

Trustpilot

False advertisement, fake reviews, junk quality, bad customer service

I have ordered two clocks. Apparently they were 260 Euros each and for some clearance sale available for a fraction of that price. The images looked awesome (and rendered) and the reviews (like any other product on Homary) outstanding. The products arrived relatively quick. The shock came after opening the package. The quality is quite cheap. Clocks on Ali express are even better. It is in no way similar to what was advertised. The finishing is terrible. I contacted customer service for return and a full refund as this was a quality issue. I was offered sweet talk, discounts etc. and told repeatedly that returning will be expensive for me and I better take their offer. I saw again on the website that the clock price has tripled and wanted to write a review to warn other customers. Another shock, my one-star review was never published. You will see 1-2 star reviews for the bests of products on Amazon, wayfair etc. but not on Homary. They are keeping it real. Furthermore, I was told that the products are exactly as advertised, and I have to bear the return cost. never again.

Ed

Trustpilot

Excellent company to deal with

Excellent company to deal with . My item was delivered speedily and was well packaged. Will definitely do business with them again

Michelle McGrotty

Trustpilot

Fabulous service

Bought a clock and it's absolutely beautiful looks lovely and great quality definitely recommend this company

Ramy Khoshnaw

Trustpilot

The product received is just perfect

The product received is just perfect. But needed some help due to personal preference. The support I received from Jay was outstanding, couldn’t ask for more professionalism in dealing with any company.

Marisol Quiñonez Quintero

Trustpilot

Felicidades por su eficacia al resolver…

Felicidades por su eficacia al resolver nuestra solicitud. Ha mostrado una gran profesionalidad, cercanía y calidez ¡Enhorabuena!

Andžej Pan

Trustpilot

Very hard to make return and…

Very hard to make return and description in not accurate feedback on the items is most of them fake because my 1 star was deleted

Baha George

Trustpilot

I am 100% satisfied with Mr. Davis at Homary

Mr. Davis was very helpful and fast in resolving my problem with the desk i purchased which was damaged upon delivery. He was very professional and prompt to respond to my complains,

Stephan Brandt

Trustpilot

Garten-Lounge – Möbel

Wir haben bei Homary eine Gartenlounge gekauft. Die Lieferzeit ist recht lang – war aber auch so angegeben(Von China nach Deutschland ist es ein ganz schönes Stück). Voller Freude haben wir die Sendung in Empfang genommen. Verpackung, solide und fest, so dass einem Transportschaden entgegen gewirkt wurde. Das hat zur Folge, dass ein riesiger Berg Verpackungsmaterial entstanden ist, den wir entsorgen mussten. Nach finale Montage der Lounge haben wir festgestellt, dass diese größer ist als angegeben. Die verwendeten Materialien sind ordentlich und die Verarbeitung ist recht solide. Allerdings gab es zwei Mängel (2 falsch gebohrte Befestigungs– Löcher am Tisch und schlechte Höhenverstellung der Mittelfüße an der Lounge). Wir haben den Homary – Service kontaktiert und um Rücknahme der Lounge gebeten. Hier hat sich der Servicemitarbeiter mit Namen Davis eingeschaltet. Nach etwas hin und her haben wir uns doch auf eine beinseitige einvernehmliche Art einigen können. Wir haben die Lounge letztendlich doch behalten, da sie uns optisch gefällt und wir die Mängel behoben lassen haben. Für die entstandenen Kosten wurde uns im Vorfeld ein ordentlicher Erstattungs-Betrag genannt, der auch umgehend gezahlt wurde. Somit sind wir mit Homary zufrieden.

Myra

Trustpilot

Very helpful

Very helpful. Jay is a good person and always respond fast

Annick Warrens

Trustpilot

Everything!!!!!!!!!

Everything!!!!!!!!!

Anton Smilevets

Trustpilot

Great customer support

The table arrived with some defects. I complained about it and wanted to return it. Jay from customer support kindly and patiently assisted me with my issue. In the end, I received a very generous compensation and am allowed to keep the table. Exemplary customer service. I am thrilled!

Jean Hilmes

Trustpilot

This company is a Chinese Junk trap

This company is a Chinese Junk trap. I purchased 4 chairs that arrived quickly. After that everything went down hill. The customer service team gives you all this flowery talk of trying to please you. Go to Wayfair, JoyBird or Lamps Plus which has the best customer service imaginable. I’ve learned my lesson.

Vito Babino

Trustpilot

Great service

Great service

Leonhard

Trustpilot

Sehr freundliche Hilfe und…

Sehr freundliche Hilfe und superschnelle Reaktion bei einem Mangel wo absolut geholfen wurde.

LEANA DELLE

Trustpilot

Queen is was exceptional

Queen is was exceptional. Very willing to resolve my order issues. I’m grateful to her.

Julie Neumark

Trustpilot

Incredible customer care

Incredible customer care In the world of today's subpar customer care, my experience with Queenie today was superb! She some knew which item I was inquiring about (maybe from my search?) and helped me quickly to solve the issue. She was personable and fast and funny too! Well done, Homary. You have hired great people!

MR Malcolm Hardy

Trustpilot

Rena was exceptional in the way she handled my query

Rena was exceptional in the way she handled all my queries, so professional with a calming and friendly personality. Rena took all the stress and worry I may of had and dealt with it with ease. 10/10 service and could not of wished for a better service. Thanks Mal

Jiyeon Kang

Trustpilot

Unveiling Exceptional Service: My Homary Experience

Despite the box being damaged during transit, the furniture inside was perfectly secured, a testament to Homary's meticulous wrapping skills. Initially frustrated by the box's condition upon delivery, I contemplated returning it without even opening it. However, Abby, the representative from Homary, guided me through the return process with her calm and reassuring voice. She patiently explained each step and encouraged me to inspect the contents of the box before making a decision. To my relief, upon inspection, all the boards appeared undamaged, and I was able to unveil the beautiful TV stand I had been dreaming of. The following day, Abby went above and beyond by calling to ensure that everything was to my satisfaction, demonstrating Homary's exceptional commitment to customer service.

Asqual Meresa

Trustpilot

Homary Customer Service

I recently purchased chairs from Homary.com and encountered some issues with a few of them. I reached out to their customer service, and they were incredibly helpful and understanding. The senior account manager, Davis Henderson, was particularly accommodating and ensured that the return process was smooth and hassle-free. I appreciate the excellent customer service and would highly recommend shopping at Homary.com.

juanita stem

Trustpilot

Abby was very knowledgeable in helping…

Abby was very knowledgeable in helping me solve my problem. Now I can successfully proceed. #485948