Jamie Bartholomew

Trustpilot

Unexpected delays no communication

The transaction was quick and smooth especially as I chose the wrong product which I was able to get refunded swiftly to then order the right product. I was told a month from the payment day..... 6 weeks later I message to enquire where my order was and eventually I got a reply stating the order was delayed, but I was never informed of this, a few weeks later I rally got my delivery. Unfortunately given the unexpected delays I have now go to replace the flooring in my shower as it was ripped out prior to the expected delivery time. Klarna was already paid before I got my order just to show how long it took and as mentioned all the marine plywood will have to be replaced

Susan

Trustpilot

Shed roof felt had a huge hole.

Shed roof felt had a huge hole. Large cracks in some panels of shed. Hinges to door bent. Contacted customer service promised an email for replacement felt etc but not heard a thing after a week now. Was told 2 to 3 days

Dory

Trustpilot

Ordered online for home delivery

Ordered online for home delivery. Happy with the service.

Mabel Clegg

Trustpilot

Was looking for new dining chairs

Was looking for new dining chairs, I was attracted as there was a reduction. Making the purchase on line was simple. Told when I would receive delivery, and chairs were delivered on exact date. Packaging was substantial, and goods were in perfect condition.

Maureen Cronin

Trustpilot

East to order easy to pick up

East to order easy to pick up

Chan

Trustpilot

Theresa was extremely helpful and…

Theresa was extremely helpful and friendly. We couldn’t find what we need but was given the advice where to try.

Julia Wright

Trustpilot

Nicola at Herne Bay has been super…

Nicola at Herne Bay has been super helpful and knowledgeable. She made the design process so easy for us and kept us updated with everything. She is also very quick to reply to any of our questions. We are very happy with the service we have received so far. I would highly recommend homebase kitchens.

Denise

Trustpilot

I can’t thank Amy and Dave enough for…

I can’t thank Amy and Dave enough for going out of their way to get me some discontinued paint from another store so I could finish my ongoing job. Fantastic service.

Julia Barclay

Trustpilot

Great shopping experience

Great selection of quality plants.Served with genuine care and a friendly smile.

Allison

Trustpilot

Streamlined service

Everything about the online service was so easy…. collecting the item also very easy.

Nigel Bateman

Trustpilot

Late delivery

Late delivery

A. Perry.

Trustpilot

click & collect…

Quick & efficient click & collect service again. Many thanks.

Maureen Clarke

Trustpilot

Not having to go to store and lug heavy…

Not having to go to store and lug heavy tins of paint around is great Thank you Worth the wait

David

Trustpilot

Good service

Good service

kevin wood

Trustpilot

Would be handy if they said it was self assemby

Would be handy if they said it was self assembly

Ruby whymark

Trustpilot

Garden

The homebase in Norwich was very good service and the delivery was very good as well box'st up very good.

JEFFREY MCGEE

Trustpilot

Overall good Service

Easy to use website, competitive prices and prompt delivery, just what we want - good service!

Paul Killick

Trustpilot

Not having a Homebase close to us we…

Not having a Homebase close to us we decided to order online. Seamless process and the £5 delivery charge was a bargain compared to the cost of driving.

ANITA FALCAO

Trustpilot

My son ordered my paint on line the…

My son ordered my paint on line the service was fabulous they left a mesage to my land line and then informed me when it would be delivered such a nice change to find a company who cares for customers.

Jim

Trustpilot

Don't order and pay online.

Ordered panels from Belfast Store on 16/5/24 which the website told me in stock and available for click and i. Paid for them - money taken very efficiently of course - booked a taxi to the store to the store to be told that they had no stock! Up to 5 days for my money to be refunded as well. Taxi cost £15. Tried the Homebase in Craigavon on 17/5/24 - website informed me that there was 13 panels in stock. Ordered 4 via click and collect - money again taken very efficiently. Received message confirming my order and that they would be ready for collection after 10 a.m. on 18/5/24. On the 18/5/24 they rang me to say that the panels were in the warehouse and not to call too early for them. I left it to 4 pm and called in. No sign of any panels which were still somewhere in the warehouse and it could be days before they would be available! And of course, up to 5 working days for a refund. Total disgrace and sharp practice. Plus the store NEVER answer their phone and ot just directs you to their website.