Sherri McQuivey

Trustpilot

Great Communication and Efficient Service

I emailed customer service when our favorite device was malfunctioning. I quickly received a detailed response from Cheryl with questions and troubleshooting suggestions. She then determined that our device was faulty and quickly had a replacement shipped and sent us the tracking number. She even followed up to make sure we received the new device once the tracking showed it was delivered. Her communication, competence and efficiency was top rate and very much appreciated!

Lance

Trustpilot

Best customer service ever!

In my entire life I have not received customer service like I did from Cheryl at Hot Octopus 🔥🐙. I needed help finding my tracking number and she was very polite and helpful and got it for me right away. I had purchased the Hot Octopus pulse solo lux with the remote control watch and holy Crap that thing is amazing 🤩 It had me screaming like a woman in a porno movie. I’m surprised my neighbors didn’t call the police 😜💦. Anyways, I had already purchased the hot octopus solo and my charger wasn’t working so I ordered a replacement but I actually ordered the wrong cord and emailed Cheryl again, asking if she could help me get the right one and she informed me that I was still under warranty and sent me a whole new vibrator. Cheryl was very attentive making sure I had the tracking info etc.. I’m telling you I have never received customer service so good if this would have been a restaurant experience, I would have left her $100 tip. Thank you to Cheryl and the octopus team. I love you, but I don’t think my neighbors do. 😜🐙💦

David McDonald

Trustpilot

Their products aren't just hype

Their products aren't just hype as you find other "wearables" tend to be. Other companies create products that are a hassle or messy to use or are made for smaller fellas.. But HO puts out simple, straightforward things.. I can't wait to see if they create any next generation products that may have a wider arrangement of patterns and function. I really needed their products and I had no idea until I bought one. Fast shipping and it was discrete.

Harold Hanson Jet is on the job

Trustpilot

At Last a full nights sleep for me and miss Puss

This is such a wonderful unit. I got it for my live-in boyfriend, and does he ever love it while watching Porn. Even better, I can now get a full night's sleep without getting Screwed two to 3 times per night. In fact, I will get him a backup unit - we both love it. Barb

Clark

Trustpilot

The product gives pleasure like I have…

The product gives pleasure like I have never known before. It’s almost TOO good!! The staff member that I dealt with was absolutely great, and she was very helpful with a small problem that occurred.

Len Vilensky

Trustpilot

My battery is dead after 2 weeks of use

My battery was dead after 2 weeks of use. After communication, Hotoctopus sent me a replacement item. Thanks!

Gary

Trustpilot

Oh what a ride, Jett is fit for a King!

I was treated like royalty with the customer care I received when placing my order. My Hot Octopuss Jett replacement silicone sleeve arrived just 2 days. Now that's service any man can appreciate! Jett simply feels intimately awesome, it launches you into a whole new world of pleasure when you need to take care of that most intense need. Just strap in and let Jett help you get there just how you love it most!

Varonica Holland

Trustpilot

Excellent Company

How descreet and promptness in sending out the package. The way I was kept informed from the receipt of the order, shipping and being able to track it.

Terry

Trustpilot

Your products are usually stellar

Your products are usually stellar, and your customer service is excellent.... butt this particular product didn't measure up.... it was the cock head enhancer with the treble and base vibrating bullets..... the thing is designed funny.... the cock head opening is either too small (and I am not big there, by any stretch of the imagination), or poorly designed...doesn't get me off.... like your Solo vibrator does for me.... disappointed...

Consumer

Trustpilot

Shockingly great customer service

What great customer service! I had an issue with the JETT frenulum vibrator, and I was simply going to order another one because they are so great. But I thought I would check the company website to see what their warranty is like because I had bought through a third-party. Their warranty on their website says they will replace anything that is defective within one year. So I emailed them. Phillipa answered my email, and very soon she was mailing me new ones. I thought that, because I was in Canada, and they are in England, there was no way they were going to send me new devices for free. But they did. And then, I thought it would take a month to get here, but it only took less than a week! Phillipa was very kind throughout, and I am very happy to say that you can actually trust this company too follow through on what they're warrantees say!

Da

Trustpilot

Good quality and fast shipping

Good quality and fast shipping

customer

Trustpilot

Excellent customer service

Excellent customer service, amazing help from Phillipa, great communication and fast response. Will definitely recommend and use again. Thanks 🙂

Damon Hoo

Trustpilot

VERY HELPFUL

VERY HELPFUL

Jonny

Trustpilot

Amazing Products & Customer Service

I have had an amazing experience with Hot Octopuss. Not only are their products awesome, but their customer service is outstanding. Recently, I reached out because a product I recently bought wasn’t working right. The product was still under warranty, and I’m glad I reached out. After answering a simple questionnaire, a customer service rep named Alice determined that there was a defect and immediately initiated a replacement, which I received promptly. Alice also gave me some great pointers how to better use and protect my product and even followed up after the replacement was delivered to ensure I was completely satisfied. I will definitely recommend Hot Octopuss and buy again! This company nails customer service.

customer

Trustpilot

Great new toy!

I had earlier said that the Pulse Queen had died after one use. It stopped working because of user error, I’m ashamed to say. I was sent a video to help and it worked. I love this toy. When I thought it had died, I was so disappointed. Great customer service and help. I recommend it for a totally different experience.

Steve

Trustpilot

I thought the website was generally…

I thought the website was generally well thought out and properly cross linked.

Anthony Hart

Trustpilot

Always helpful staff

Always helpful staff

Aaron M.

Trustpilot

Great customer service

Hot Octopuss's customer service was top notch, as I was notified by their team by email every time my package had an issue. Even though we were in different time zones they were punctual with their emails. It is thanks to them I was able to clear up address issues and get my item shipped to the correct place.

Vick DeGiorgio

Trustpilot

Device works as described

Device works as described. Delivery was as expected. Taking off one star for short battery life.

David Finley

Trustpilot

Excellent products Excellent service

Excellent products Excellent service