Diane Kemp
Anniversary gift
Had chocolates sent as an anniversary gift. Kept in the loop with all stages of the delivery and when actually arrived. Recipients were delighted. Great service.
Had chocolates sent as an anniversary gift. Kept in the loop with all stages of the delivery and when actually arrived. Recipients were delighted. Great service.
Great package, love the chocolate batons!
The chocolates are always excellent quality, no questions. The problems I've experienced is with delivery on both occasions. The first delivery was late because instructions left on the delivery order page were not followed by the courier. With the second purchase, although I paid for next day delivery, the order didn't arrive the next day and I was unable to trace its whereabouts. The supplier dealt with this when I queried it but it's still disappointing when you want your delivery by a certain date. Even though the courier is not owned by the supplier, as it's their chosen carrier, they must accept full culpability.
Poor delivery service
Brilliant products and delivery as always. Could only be improved if the delivery company had a leave safe option 🙂 I love how the items are packaged, it’s just all a touch of luxury!
Delivery arrived with packaging damaged and in a plastic bag. I had ordered and paid for 2 bottles of Espresso Martini but only one in the box!
Great tasting 85%dark chocolate. Excellent service from ordering to speedy delivery.
Chocolates are packed environmentally. However I got excited when I read on your site that you have developed new dark chocolate flavours, to find that the selection is the same as it has been since we selected dark chocolate sleekster
Quick delivery packaged well bought for a present
I’m so sorry but in all the years I’ve dealt with yourselves I’ve never had a delivery totally melted.
Just received my order of 2 boxes today, one being my monthly subscription plus one more. I opted to receive the chocolate latte and the mocha latte this time around. I’m really enjoying a mocha at the moment and it’s delicious and smooth.
Chocolates arrived on time but both selections were broken in their boxes. Too much bother to try to contact you so we will make the best of it. If this happened before they left your depot you need to look at your workspace. Packed with lots of paper but the boxes were upset.
Disliked the delay time from order to delivery and the seeming reliance on Royal Mail to deliver. In these days of next day delivery it’s odd to have to wait over 5 days.
Arrived two days late, in spite of paying extra for Saturday delivery. Very disappointed.
Found exactly what I wanted as gifts for friend's birthdays. Boxed already and quality chocolates inside. Easy.
As ever, delighted to get a Hotel Chocolat delivery. One tiny thing - there's been talk of new dark chocolate recipes being worked on - any chances of some coming into the Serious Dark Fix, or even a new dark selection?
I was kept informed every step of the way with this parcel . It is a birthday present. Good price.
Choosing and ordering was very easy and I was kept informed about status of the order right up to delivery. Nicely packed. It’s a present so can’t say how well it works - it’s a velvetiser. Four stars instead of five against Royal Mail because the outer box had been bashed enough to slightly damage the inside box. Full marks to HC for packaging the item well in the first place.
Had a bad experience with my monthly subscription which arrived totally melted. When I eventually managed to get evidence through to Hotel Chocolat, they sorted it in minutes and it just goes to prove it us 100 percent chocolate, otherwise it would not have melted!
Never have any problems with ordering from hotel Chocolat just issues with Royal Mail but hotel Chocolat refunded my next day delivery fee and they arrived a day later so all is good 😊