I received a hair piece which was not right. I called natural image (hot hair) who were very good and resolved my issue with a full refund. I have bought from them before with no issues. I would buy from them again. Thanks Hot hair, Max M, lancs
Great choice great sale prices and customer service is fantastic. Great returns policy will definitely be a return customer.
I ordered a hairpiece 19th April after paying via PayPal Hothair said they had not received payment when they had after lots of text messages finally got refund as product was not even in stock Again I tried to order and again the item did not arrive on the date stated This company did not inform me I had to follow up on all occasions will never use again
I've ordered a wig 2 weeks ago and had to get in touch with customer services to get my order. Miranda responded without any apology and sent the wig. The wig arrived today and it is obviously in a old bag, so had been opened prior to my purchase . Looking at the reviews about the difficulties people have to get refunded, I feel robbed and really disappointed. I saw the same wig on Etsy which is £20 cheaper with good customer service reviews. Won't ever use Hothair again!
I would not buy my prouducts anywhere else excellent service, quality and extremely professional in all aspects, all girls ladies you must buy from this company quality fantastic 👏 if you have any issues or concerns staff are absolutely 💯 there too sort and support excellent
I wanted to like this brand, but unfortunately, I did not have a good experience with HotHair. Firstly, for what your paying, the quality is not good. Wigs are supposed to last up to a year, but you'll be lucky if you get 6 months. And I'm talking about the upper price ranged wigs. Out of the three wigs that I purchased, only one was not faulty. However, still not great after a couple of washes, but it was too much hassle to return this one too. Secondly, customer service. Like most of the other reviews, I was unable to get my money back through HotHair. Every time I would call they would tell me "the refund has just been processed today. I checked with PayPal to find this was not the case. I had to escalate my case to receive the refund. There are people buying from this site with all kinds of illnesses and do not have the energy to be going through this draining experience. It's just such a shame.
Very disappointed Product has not arrived and company blaming Hermes Requesting refund but no response Update refund arrived
After returning my order, I was only refunded for the item, and not the initial basic delivery cost - which is illegal as per section 34.2 of the Consumer Contracts Regulations 2013. I rang up on a Friday to request the extra £5.95, and was told they do not refund the delivery charge, which is sheer ignorance on their part, considering the legislation has been in place since 2013, and was told to call back on Monday, when the Manager was back in. In the meantime I sent an email to Customer Services and the CEO/Director advising of their error, to which I received no response. As instructed, I called back on Monday and was put through to another person who advised me that they would be refunding the delivery cost, plus the cost to me of returning the item (£4). There was no apology, but I thought this was a nice gesture. The lady advised the cheque (more waiting for my money back) would be posted out on Tuesday. I finally a refund of the delivery charge (£5.95) today - Monday - a full 10 days after I made the complaint....but not the return charge of £4. I rang the company again this afternoon, and spoke with the same lady, who said she'd need to look into this and would call me back. Being that it's now 5pm, and they close at 4.30pm, I'm guessing they'll be no call back today.
Hot hair wigs are sold in many different places for different prices. The hair sheds, and look so cheap. The models and other reviews are fake and paid reviews. To top it off you cannot get a refund if your wig is lost in the mail or stolen. Therefore, you lose your wig and your money! I hate hot_hair wigs especially on Ebay! I would NOT recommend to purchase wigs, hair bundles they all shed and tangle easily. They look very very cheap no matter the cost. Your messages are unanswered by their customer service. Don't allow them to trick you out of your money like they did me. I hate this place!!
Excellent customer service. I ordered a clip in fringe which wasn't the same colour as it appeared on the website. I therefore rang the customer service number and was told to return it by special delivery, on receipt of which a new fringe would be sent out in the correct colour. The new fringe arrived soon after they had received the old one back, and a few days after that I received a cheque to cover the cost of returning the old fringe. Was very impressed with the way this was handled and wish all Customer service teams were as helpful as the one at Hot Hair.
Brought many times from this company and had excellent service, but this time they have received payment but no hair has been sent out to me and no response from my emails. Really bad service this time, so probably my last purchase from hothair
Placed my first order this week and it arrived within a couple of days just in time for my mum's birthday. Great company to deal with on first impressions.