Pam

Trustpilot

Rather odd this one because the product…

Rather odd this one because the product and postage was fine, however soon after ordering a security alert via Apple stating that my details were subject of a data leak and so I contacted them to inform them as such with a request to delete my details. The response back was very unprofessional with no confirmation they had deleted my details. Now I know who I would trust on security issues and it would not be the high and mighty author of the reply email. My family will not be shopping with you again. Get your act together regarding your data or you will find yourselves with more than a disgruntled customer it will be the courts on data protection issues.

sarah tate, kiss the bride

Trustpilot

Fast and efficient service and very…

Fast and efficient service and very helpful customer service. Really saved the day for my daughters birthday with her main present. I would really recommend thankyou

Su Z Dee

Trustpilot

Perfect

Found exactly what I was looking for easily. Very reasonably priced (compared with other sites/shops) Order arrived quickly and well packaged. I would 100% recommend

Mrs H K

Trustpilot

Super customer service

Super customer service, lovely shop and staff amazing!

Philip Hankinson

Trustpilot

Visited instore after seeing an online…

Visited instore after seeing an online ad, didn't realise they were so close. gorgeous shop and helpful staff.

clare

Trustpilot

bought some ariat boots and arrived on…

bought some ariat boots and arrived on time. Second purchase without issue

Helen Brown

Trustpilot

Bought PS of Sweden reins

Bought PS of Sweden reins. After just one month of use they snapped. I immediately sent HC a photo. They said they would contact PS. I’ve since been told the reins must’ve been subjected to force for them to snap.. I’m astounded, force on reins, unheard of! What a stupid comment. 6 weeks later I still have the reins (not been asked to return them for examination) and no nearer to a refund or a new set. Im appalled at the service I’ve received and will never use them again.. UPDATE Received a full refund after reminding HC of their obligations as a supplier.

Joanne Knowles

Trustpilot

Returned a headcollar and provided…

Returned a headcollar and provided proof of purchase over a month ago and refusing to refund me as the item has not been received by them although proof given! Customer services are ridiculous and I will NEVER use this company again for my equestrian needs!!! Your customer care is a disgrace!

Mrs E S

Trustpilot

The most infuriating customer service…

I am having the most infuriating experience. In February I bought a SHIRES Velociti Dressage Flash Bridle. In March the flap holding the flash detached. I sent a picture to Houghton who claim the manufacturer @Shires demanded that I destroy the noseband before they would replace it for "inventory" reasons, even though the picture of the damaged item would legally/administratively fulfil the same purpose. This means a) I will be without any noseband at all until the company replaces mine - because what I was sold was faulty. And b) that I am being treated like some sort of scammer that is trying to trick them into a free noseband. Flipping infuriating. Then after I pointed out that the photo of the broken noseband was sufficient for "inventory" purposes, they then said, oh well the rest of the noseband may be faulty so we need to be sure.... (???!) Making it up as they go along. I've bought a product that partially fell apart in less than two months and they don't have the common sense or good practices to say, I'm very sorry, can we replace it immediately. This is the last time I use Houghton or buy Shire products. As you can see from my other reviews, this is the first time have ever complained, all my other reviews were about great services, so I am not a habitual snarker, this is just stupidly bad customer service.

Sharon Tighe

Trustpilot

Riding hat purchase

I went to this shop today to purchase a riding hat for my daughter. Due to Covid restrictions they were unable to fit. They stood 2 meters away and told me how to check fit, making me try different things to ensure fit. The sales assistant who was the owner, was more concerned about the hat fitting correctly for safety than a sale. I couldn’t fault the service. We will definitely be coming back.

Tracey

Trustpilot

Really disappointed

Really disappointed. I have used Houghton on many occasions and love the smart shop with helpful staff, i have never however returned anything until now. After receiving a beautiful pair of jodhpurs for xmas i decided to exchange for a different colour but couldnt travel to Houghton due to covid travel restrictions as i live approx 15 miles away. I telephoned houghton to be basically told tough! Travel to exchange or post out with myself covering costs which i was told was £3.95. In unprecedented times like this you would think it not unreasonable to extend the 28 days exchange time. I dont want money back just exactly the same in a different colour.

Clare

Trustpilot

Amazing service

Amazing service, really fast delivery, My ariat boots arrived in less than 24hrs!

Emma

Trustpilot

Shameful service

Shameful service. Faulty Stitching, coming undone on a rug after 10 days. They will not exchange stating my horse done it!! There is no rubbing or ripping just the stitching coming unpicked...my horse has hooves not hands!! Quite happy to take your money but not sort out a simple issue. Basic daylight robbery. Steer clear of houghton country store

JAMF

Trustpilot

Fantastic customer service

Fantastic customer service. Contacted the company Friday after I’d ordered online and had a question about delivery. They promptly refunded my delivery charge and upgraded me to next day delivery free of charge. Ariat Boots arrived in less than 24 hours. Thank you!

Susan Williams

Trustpilot

Amazing service

Amazing service, ordered amigo rug at Thursday 11am, dispatched at 2pm, received on Saturday morning...lovely rug, definitely will order from Houghton again

Robert Lancaster

Trustpilot

Ordered shoes on line and delivered in…

Ordered shoes on line and delivered in 2 days, excellent speedy service

Donna Graham

Trustpilot

I recently purchased a bridle from…

I recently purchased a bridle from here. I found them extremely responsive to my initial email and the customer service throughout has been excellent. Easy, hassle free purchase and quick delivery. Would definitely use again

PF

Trustpilot

Unpleasant customer service

Unpleasant customer service - tried to claim it was NOT their responsibility to pay for the return postage of a faulty item

Regan

Trustpilot

Fabulous

Recently purchased a bridle from this site and was definitely impressed. Order process was straightforward, easy and delivery was quick especially considering the current climate with COVID-19. Was surprised and delighted to find an added gift of a bag of treats in the box too. My horses will definitely appreciate these. Great service, will be shopping with them again!

Dawn_Boddice

Trustpilot

Excellent service

Excellent service, product superb, cannot fault. Would definitely use again. Thank you for your prompt and efficient service