maliasss
remarkable customer service
My package was stolen but their customer service is remarkable and they immediately sent me back an amuseable, with kind words and a smile, thank you!
My package was stolen but their customer service is remarkable and they immediately sent me back an amuseable, with kind words and a smile, thank you!
Super customer service
Great and unique products with good quality. Also the customer service is very helpful and kind
Ordered my first ever bear for my friends birthday. Id never heard of this company. After some research i came across this company as i read they did really high quality teddy bears . The bear seems really high quality but concidering the price you would hope so as i paid for the biggest. I paid extra for the box too and i have to say i am not disappointed in my product at all. I did contact customer support just incase and Jasmine helped me as I'd read mixed reviews. 5 out of 5 no issues at all so thank you
You guys are ducking idoits, it said it would be here on Thursday but it is now Saturday and guess what just like your dad there nothing here☹️
Amazing food for cats
Had an amazing experience with Delihla, helpful, kind and willing to help would 100% order from them again even though my order didn't go to plan thanks to this wonderful person Many thanks Faith
Thank you to Sara and the Jellycat team. We had an issue that they acknowledged and resolved with a kind gesture very quickly. It is much appreciated!
Ho ricevuto risposte ed assistenza dal vostro team, gentile e professionale. I prodotti sono fantastici, morbidissimi e di ottima qualità. Grazie!
I got a excellent customer service. When my order was missing because of the the deliverye company, who delivered to the wrong address. After I contacted with Jellycat's customer service and tried to find my items in my area, but I couldn't find it. The Jellycat sent a replacement order to me. Thank you for a quick and excellent service.
Hollie was amazing. Great response time, great solutions and alternatives, so much knowledge and information. It was a pleasure communicating with her. Even for such a minor issue, she was a great help and so kind. After this experience, I’d never hesitate to reach out to Jellycat CS.
Jellycat is an amazing company. We had a faulty bunny. And they didn't hesitate to help. There customer service team were quick to respond and even replaced the bunny.
Experienced excellent service from Jellycat, specifically from Daisy. Very kind and considerate.
Had a parcel delivered with the package damaged by courier and items missing. got speaking to Annie Customer Service Advisor via email and communication was fast, informative and helpful. highly recommend!
Super cute and understanding costumer service, have yet to actually order anything but i honestly have no doubt that ordering will be just as smoothly and nice as talking to customer support. I had to cancel my order the day after i ordered because of personal reasons and they were completely understanding and cancelled my money and made sure that i will get my money back.
Dilailah was so kind and helpful, and very diligent about figuring out the problem I was experiencing!
The Jellycat team went above and beyond to help me with a lost order, ensuring I had the adorable item I ordered in time for my son's birthday. Suzanne was so responsive and helpful - really cannot recommend this brand and team enough. Thank you!
I had the absolute good fortune to be served by a wonderful customer service attendant called Kate. Initially, my original order was faulty, Kate reordered my jellycat dinosaur swiftly and efficiently. The reason why I will be a returning customer is purely because of Kate and her excellent professional customer service. Thank you from Annie x
Amazing customer service. I want to give a shout out to Dilailah. You have been extremely helpful and I hope every customer service representative would be as awesome as you! Keep up the good work! Thank you again Dilailah
Horrible customer service. After patiently awaiting the restocking of an item for several weeks, I placed an order. However, despite tracking its progress for weeks thereafter, the status never updated, and the item never made it to the courier. I emailed customer service and was told that it was the couriers error, that the item was on its way back to the warehouse, and I was offered a refund or replacement. After saying I’m happy to wait for the item to be returned and re posted, I was told that’s not possible, that the item was out of stock, and that I had been refunded. Not only was I refunded less than the amount I paid (which was blamed on the bank), I was told to just wait for the item to come back in stock or shop elsewhere. In all, it appears that there was an error by Jellycat with my order and it never made it to the courier, resulting in me missing out on gifting a present and also being short changed. While I understand these things happen, this issue was handled very poorly, with Jellycat shifting blame multiple times and seeming to not care about my shopping experience, or the detriments to me due to errors made by them. Reluctantly, I have re-placed my order as the item isn’t available elsewhere, but after this I won’t be shopping with Jellycat again due to their poor customer service. Seriously not what I would expect from this company.