simsab01
Personalised bag
Personalised bag. Ordered with gold initial and gold chain. They also gave me a free bow! It’s absolutely gorgeous!! Really worth the money. Can’t wait to wear it!
Personalised bag. Ordered with gold initial and gold chain. They also gave me a free bow! It’s absolutely gorgeous!! Really worth the money. Can’t wait to wear it!
J avais acheté un sac pour Noël mais au bout de 4 mois je constate que les renforts du sac s abîmés rapidement je contacte le service après-vente et le problème fut rapidement résolu car il réponde tout de suite juste des photos à prendre de mon sac pour lui montrer l usure et le sav me propose de l échanger où bien une carte cadeau car il n avais plus en stock la couleur souhaitée.je viens de recevoir mon nouveau sac comme d'habitude très bien présenté ainsi qu un cadeau je trouve que pour une petite société le sav est irréprochable car de plus il envoie des mails pour nous avertir des étapes de transport du sac je trouve ça très professionnel et je suis très reconnaissant longue vie à Johnny love London.
I love Johnny loves Rosie bags due to the vegan leather, style and London brand! My initial delivery went missing due to courier negligence, contacted customer service and they sent out my order to work address which I have received this morning and very pleased with! Great customer service and overall happy customer! Thankyou guys!!
Amazing quality and design for the price. My bag came beautifully packaged with dust bag, key ring and tassel.
Gorgeous bags but absolutely terrible quality! I have a hardly used bag that’s around 18 months old that is falling apart, the edging started coming off when the bag was only about 3 months old and then the handle snapped off at the weekend, I contacted customer services and was offered a £10 voucher!! £10 for an £85 bag not even 2 years old!! They should be taking my bag back to inspect the faults with it and giving me a full refund! Needless to say I declined the voucher and will be throwing my bag in the bin!
My question was answered promptly
I recently placed an order with Johnny Loves Rosie and made a slight mistake. I instantly contacted their Customer Services and my query was answered efficiently and extremely promptly! Great customer service and I would highly recommend! A+++++
Excellent customer service. I made an error when placing an order, contacted the team and it was resolved at their end with no fuss or delay. Thank you!
Choulder strap came of, leather bit break on the bag after using it ower a year. Rarely use it, mainly on holidays..... not worth the money.
I was in contact with customer service a while ago because of problems with free shipping not being free. I was told it was a malfunction in the system so they offered a refund if the problem wasn’t solved after one working day. It wasn’t so after ordering the bag I’ve been looking at forever I emailed customer service and let them know the problem was still there. Within 24-hours of the email I had a refund and a we’re sorry about the trouble email. Now I’m eagerly awaiting the bag. Great customer service!
Great communication! I mistakingly ordered a bag without initials, so I emailed asking if they could be added. JLR replied quickly, made the necessary changes and it was despatched the next day. I’m looking forward to receiving and gifting my order.
Amazing cannot do enough and a big thank you to Kelly.
I love my new Johnny Loves Rosie Bag. It's beautiful! I was looking for a non leather bag and this brand is awesome! I get compliments all the time. A great Bag for a great price! The delivery was also very fast. I live in Florida and it only took a few days. Love the Bag and the company!
My friend had a lovely bag from here so decided to copy her Not received my order yet but I love the look of it so far ordered a black cross body and really wanted a key ring bow, couldn't see one on the site I contacted them and a lovely lady called Kelly replied straight away saying that they would find me one and match it to my bag quick and very helpful response can't wait to receive it
Excellent company with probably the best customer service team I have ever dealt with. The products are gorgeous..I have purchased 3 of their bags and straps in recent months. Ann
Fantastic service and very helpful customer services team. Highly recommend this company. The bag is absolutely stunning!
The worst product I have ever purchased online. The medium tote bag is not as advertised. Very small bag and the leather is like paper towel. Wasn’t worth the price. Won’t be recommending it. (:.
Ordered from JLR but was just underwhelmed when my bag arrived. I didn't think the quality was good enough for the price paid. The lining was poor in my opinion. The product was well packed but was just OK, it didn't make me feel like I was really pleased or would look forward to using it.
They make it seem like a high quality bag online and in the videos. Please do not order, very cheap and flimsy material for the tote bag. Buy one from primark, it’s better quality and a lot cheaper
Just had a wonderful experience with Kelly in the customer service team. The item I wanted was out of stock and Kelly took it upon herself to email my when one arrived back as a return before releasing it again onto the website. Such a lovely considerate thing to do and I'm very very happy. Quick responses and very accommodating. Thank you Kelly!