Alan M
Good experience with order
Good experience with order. One of the items I ordered was not in stock so I was noticed and recieved a partial refund. The other orders item arrived about a week later. Very happy all round.
Good experience with order. One of the items I ordered was not in stock so I was noticed and recieved a partial refund. The other orders item arrived about a week later. Very happy all round.
Great product! Prompt service and quick delivery across the pond!
ORDER JG261791 They falsely advertise that (and I'm quoting their own words from their site); "Any EU orders that are under €150 excluding shipping the pricing at checkout will include VAT and Customs". I've placed my order, my pricing included taxes etc and I thought that everything was fine. I received a notification from DHL Greece, letting me know that my parcel is at customs at I will have to pay A LOT; 56€ to DHL, 24% applied to total (items AND shipping) VAT, and extra fees. I've been trying to solve this out since last week. I was told and I have it in my email and saved screenshots, that this has never happened to them, everything went by the book and 'bad Greek customs wants to charge us' - as a result, they told me that it's not my fault, and they will ask to return the parcel to their warehouse and then they'll proceed with my full refund. Oh, forgot to mention that they haven't even provided them the correct papers, as they falsely sent it as IOSS.... I received a phonecall from DHL Greece, letting me know that they haven't communicated, they also haven't communicated with DHL UK as well and now I'm still waiting. Unfortunately I've lost my trust in them. Had I known better... Unless you start the OFFICIAL procedure for my full refund, my 1* review will remain and I will also escalate and address this to European and the U.K. authorities. P.S. be careful with your answer, I have everything on screenshots
Excellent product for a great value. Shipping was super fast and my jumper is same as described. I was surprised to find such a masterpiece and I am happy with the overall experience. Many thanks!
Quick postage good selection of items that are quirky, original and fun.
Jumper is made of high quality material. Good design. Very comfortable. Fast shipping.
Fast delivery, good quality merch.
Extremely happy with all the purchases I have made from just geek. Really high quality stuff
Great choice of geeky merch. Fast easy service.
Arrived quickly, and the jumper fit well
My first time ordering from Just Geek could not have been better. They dispatched extremely quickly, the items were well wrapped and protected and there was good communication emails throughout. Would not hesitate to buy again.
Just awesome guys. Always got my packages really quickly in Italy. Never had a problem.
Amazing experience, I had a little hiccup with one of the items that I purchased from them, but when I contacted the amazing customer service, they sorted the query and sent me a replacement the next day. Highly recommended Thank you Just Geek
This has not been a good experience. Ordered some Christmas presents last minute after receiving an 'order today for Christmas delivery' email. Dispatch took some time but they arrived on Saturday 23rd, so just arrived in time. When I opened the box of collectables, I was surprised to see that all the boxes had been wrapped with one-ply tissue paper. Absolutely no other packaging material to protect the collectable boxes. As the items were presents for Christmas, there was no time for me to exchange them. After Christmas I sent an email to customer services with all the details and pictures. I received an email back, not even addressing me by name, and also not signing off with a name (so no accountability for the responses), with a less than enthusiastic apology to say items shouldn't have been posted in that way. Having looked at some of the other reviews on here, actually items are packed this way and I would not order from this company again. There was another item that I felt was damaged and was told I could return that. When I emailed back to thank them for their lackluster apology and could I have a returns label, I was just sent the label, no further comment on the apology. Good customer service really costs nothing, a lesson to perhaps be learnt, although it is clear their 'customer services' don't actually care, but this is a lost customer.
1 star is because of quick shipping, the other is because I got the product at all. The other three got deducted because whoever packed this order, which was designated overseas, didn’t consider bubblewrap for these collector’s items. The boxes arrived partially crushed in a flimsy sheet of brown paper, which was torn from the smash damage. I’m dissatisfied with the condition these holiday presents arrived in, and I’m glad to know not to order from Just Geek again.
A very disappointing experience. Ordered a jumper on Friday morning paid £9 for the Saturday delivery because I looked at the delivery options they were offering. On processing order it said they couldn't manage same day despatch ( so why offer it? Why leave that option?) . I needed the jumper Tuesday so on Tuesday evening emailed for update, and got the despatch notification. Have checked daily and this morning, a whole week after it was supposed to come, dpd finally has it . (Whether it comes we will wait and see) I've had no reply to my email I get xmas is busy but £9 to take a week to send something ? Absolute madness If they can't fulfil a specific service like that they shouldn't offer it and they've not even tried to acknowledge that this isn't right.
Being from another star system I was suitablely impressed with the products I procured via this out of this world website.A strong recommendation for all humans and alien life forms.
Easy to order. Lots of items you can't find anywhere else. The downside is that in Europe you have to pay customs. Maybe we should include the customs fees in the items.
Order was delivered quickly with tracking Will be ordering from geek again soon
Great prices, large selection, some real Geeky stuff, quick delivery and well packaged