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5* is for Nimat who was able to resolve…
5* is for Nimat who was able to resolve an issue for me excellent customer service
5* is for Nimat who was able to resolve an issue for me excellent customer service
Great customer service. Accommodating and quick. Nimat was very accommodating.
The text chat is so easy and the response is always quick, very impressed.
I had a question about an item which wasn’t showing the images on the website. Paul replied very quickly to my message and was very helpful.
I ordered my dress on the 3rd of May and never received it until today. Contacted KM and I was to wait 2 days, of which I did and nothing came. On the 16th, I contacted them again and Lady Saniya assured me that I will get it next day which I did. Thank you so much Saniya for your exceptional service. I love my dress so much.
Very pleased with my recent purchase. Just what I wanted.
Goede en mooie kwaliteit kleding, snel en goed geholpen door Nimat!
Excellent customer service! I bought a body chain on Karen Millen online which was faulty. Nimat from their customer service team replied within 24 hours and sent me a new one on expedited next day delivery. They asked me to keep the old one which saved me the hassle of having to return it in the post, which most companies normally require. Thank you!
Ho contatto K.M perché dovevo fare una reso che non riuscivo a fare dal loro sito. Gentilmente mi ha risposto "Jade Amber", gentilissima e molto educata, ho apprezzato il suo modo gentile di comunicare, mi ha trasmesso tranquillità e gentilezza, e per questo la ringrazio. E stato tutto risolto molto velocemente. Grazie mille
I am happy with Nimat who dealt with my query quickly Refund delayed this time usually it’s quick but Nimat was very helpful today
Excellent customer service…I would like to thank Nimat, for dealing with an issue today. Many thanks
Dress received in disgusting condition, very poor online shopping experience. I sent the dress back on the same day. Sought help from Karen Millen customer service but they were unhelpful. An apology is just not adequate. To add insult to injury, they deduct £2 from the refund! After paying a 3 figure sum for a dress it's not unreasonable to expect goods in a saleable condition and not to be out of pocket because Karen Millen don't have adequate quality control. I should have looked at the range of negative reviews before buying. Still waiting for the refund.
Amazing service through the messaging app. The customer service representative Nimat was very understanding when I contacted her regarding a dress which seemed to have been sent with a factory mishap. She resolved this by replacing the item with no hesitation.
Several texts back n forth to shore up a large refund due me…Nimat was a great help….my packaged was misaddressed and was returned from the US to UK…..process was great.
Nimat has been a great help!
As Always and this time Nimat speedily and efficiently responded to and resolved my request
Great customer service! Saniya dealt with my request in a very prompt and professional manner. She is a great asset to your team. Thank you!
I just placed an order for a dress which when going through the delivery options defaulted to next day (which I wanted), I didn’t check the delivery option again as I was going through the check out and once I paid it said standard delivery. I contacted customer services immediately to advise that I needed next day delivery as it’s required for Saturday to which I was advised that there is no option to amend or cancel, I replied back to advise that this will result in the dress being returned as it’s required for Saturday if its not possible to amend the shipping method, to which the response is if it doesn’t arrive in time just send it back for a refund. Sorry as a business you would surely want a sale! and as the order has just been processed be able to amend to the shipping method, surely this isn’t hard and would benefit you as a business? No help at all just sent some t&C’s and said return it if needed. Poor service! Really unhappy and no contact number to even speak to Simone for help.
Returned an order and had constant updates from Nikki S. which was appreciated. Very attentive to the customer.
Great shopping at Karen Millen online for my wife. Delivery is always quick. Last return was a problem, but this was sorted out once I had contacted customer service. Thank you Jade Amber