The email i received appeared to blame…
The email i received appeared to blame me for the zip. When actually it was poor workmanship as this was the first time we had taken it out of the packaging and used it.
Also i emailed re issues around attachment , i asked for a visual aid re attachment onto my california on the side where i already have an awning and the door . I received no instruction or visual aid for this .
After receiving the reply from kyham, the service to actually use the warranty was very difficult, i ended up filling in each section photographing it and then emsiling attaching each photograph of warranty form just so i could get the comany to pick it up. And as for cotton coming away, my photos of the zip showed no cotton as the quality control does not appear to have been done sufficiently as i said prior, this was the first time out of packaging when we used the awning and using zip for first time when we where about to drive away, the zip cam off the end and i sawxno loose cotton, it just hadnt been finished off properly .
And of course i will email help lone for a visual aid, although i had already put this in an email and no one has sent this on for further assistance knowing it was an issue.
Further to ur acknowledgement, i have not once said that you took too long to fix the problem never mentioned this at all. But i do have copies of the email i sent on 24th and 26th of march to Nick, i woukd be more than happy to send them to you if you send me an email address as i do not know who i am speaking to.
