LT
Great communication when I had some…
Great communication when I had some issues with returns and appreciate the very personal touch! Can't wait to wear my outfit, it is so striking and unusual.
Great communication when I had some issues with returns and appreciate the very personal touch! Can't wait to wear my outfit, it is so striking and unusual.
Lovely brand with a gorgeous range of products and importantly, fantastic customer service. Got back to my inquiry well within the timeline with a clear solution.
Excellent customer service - very quick to respond to queries and to deal with issues raised.
Unreal selection of print, always have items that feel so unique and special! Quality is next to none, I love kitri for all occasions and have had so many compliments on previous items bought with them! Can’t wait to purchase more! Thanks team Kitri!
Tried two dresses which were lovely but not quite right for me. Very easy to return and receive a refund. I have bought several jumpers from Kitri in the past and a couple of shirts and even though they are now quite old they have worn well and still attract compliments - in short Kitri makes clothes that last and stand out.
Really great customer service from Cathe. I had a tiny problem which she responded to immediately and sorted in an efficient and friendly way.
I always go to Kitri for an occasion dress. The styles are so unique and the quality is far greater than any high street store. Out of all the dresses I own, I always get the most compliments when it’s a Kitri one. Can’t wait for my next purchase!
I have purchass several dresses from Kitri, all of which i’m so happy with! Lovely quality, good value and different to anything else on the hight street. Prompt delivery too. Would highly recommend!
I always go to Kitri when looking for something a little bit different! Kitri never disappoints they have styles that work on different body shapes and wearing Kitri always makes you feel special. Whenever I am wearing Kitri I always get the best compliments! I would highly recommend for good quality and unique brand!!
I can't get enough of Kitri - the prints, cuts and fabrics excite me every season. I have bought many things over the years and have never experienced any of the issues raised in other reviews. It's a fabulous brand and so much better than anything else you will find on the high street. The fits are flattering, fun and whenever I wear it I get so many compliments.
Bought a lovely dress to wear to a wedding, fab quality and washes well. Delivery was prompt. Will repurchase from Kitri again.
Love going to Kitri for my birthday outfits every year. Good quality dresses in fab material / designs that make them feel extra special. Don't often leave reviews but thought this one was too good not to mention.
As with the review below, I didn't appreciate that Kitri insisted on a return fee. I had ordered one dress in my usual size but it was far too short (I'm 5ft 7 - not that tall), so I had to size up which I then will be getting tailored to fit better. I'm always wanting to support small businesses, but to levy a return fee when the customer has been forced to order 2 sizes (on top of the customer paying for shipping) when they don't have a standalone store does seem unfair. They also don't have enough info on the website on the fit to help alleviate this issue.
Ordered a dress which was lovely but not suitable to I sent it back. Waited well over the 14 days as stipulated on their website to receive a refund. No refund, so I emailed them. They did reply to apologise and then processed my return ( basically no one bothered to action until I chased them up) given its a small based company and I doubt they have 100’s of returns this is very poor. After finally receiving my refund , I chased up why £5.95 was deducted as it stated on their website there was a return fee of £3 ,only to be told that a further £2.95 was deducted to cover the cost of me returning the item.There was no mention of that and in my eyes that’s the same thing no? Absolutely crazy. They seem to do anything to keep your money one way or another. Do not bother with this company.
Ordered two coats, same coat but two different sizes, returned the unsuitable size. It has been 10 days since they recived the returned coat and still I've had no refund. Avoid at all costs.
Paid for the item and express delivery - item did not show until third day when I was at work. Tracking number and post code are ‘unvalid’ - DPD are appalling at postage. Trying to get a refund from very unhelpful staff. I only live in South East London and they’re based in Hackney! Appalled
Awful experience. Poor dress Custom fees Over rated price but the worst is I never get my money back. My parcel is somewhere I did the process by the menu but I got ne refund from more than a month and a half. For me it’s a scam. Because if you can’t insure the process between countrys to be safe don’t sell out of UK. I miss my 180 euros.
I shop with Kitri quite a bit and have never received a refund without having to chase up weeks and weeks later. This is really shoddy for a brand of this size and I'd expect better. As a consumer I don't want to have to go out of my way to get the refund I'm owed. Please figure it out Kitri.
Ordered a dress for my wife customer service were helpful choosing her size. Small issue with delivery and Royal Mail strikes however, everything arrived on time for Christmas.
I paid over €100 for my order and have heard absolutely nothing on its whereabouts. I have emailed twice and they have ignored me even though they promise to get back within 1-2 business days. So so disappointed I would avoid this site at all costs. I feel like I have been robbed. Customer service is non existent.