Catherine
Amazing product
Amazing product! I've bought 4 of these inflatable mini golf sets. Best kids present ever!
Amazing product! I've bought 4 of these inflatable mini golf sets. Best kids present ever!
Amazing product! I've bought 4 of these mini golf sets now. Best kids present ever!
We purchased a swingset at the start of July 2023. For a start, we had to contact them many times to get the items to actually arrive, as they only delivered one item. Many emails and many phone calls until someone went and checked the warehouse to find all the items were there. The swingset is very flimsy and poor quality. We assembled it using the instructions (my husband is an engineer, so he knows how to assemble things properly). The swingset was very wobbly from the start and bolts fell out. The problem became more serious when the top bolts (holding the actual swing) slipped out while the kids were playing. When it happened, I wrote and they told me to tighten the bolts. We did, and it happened again. My husband had a look and decided there was an issue with the bolts- they are a poor choice and become un-threaded easily. They had been done tightly enough to put dents into the wood. The second time it happened, the bolt slipped out and my daughter fell to the ground and hit her head. Now, we have not been using it anymore. We have been contacting the company about this issue since about March when we had only been using it for 6 months, and have been emailing back and forth. We sent them all the things they have requested. The response has been to bring it in so they can check it (we live in another state) or that the screws need to be changed. Now, they are saying they will not give us a refund as it has been 'used for almost a year'. (August-March = 8 months) We have checked with the ACCC. As it has some major faults causing it to be unsafe, this comment is irrelevant, so it is frustrating to have to follow up a refund we are legally entitled to. We are still in contact and hoping for a better resolution. The next step will be to lodge a complaint with ACCC. On other independent review sites I have seen this is a more common issue than i thought.
Great product, service and most importantly, the manual !!! You can actually follow it and if you do, it will all come together wonderfully. Just take your time and don't ever rush the assembly.
Research suppliers, we brought direct from the company paid premium delivery cost. Found the item at Bunnings $200 cheaper including delivery. So this caused us to look around and found the item on average $200 cheaper including delivery fees. Can't understand how buying direct is more expensive than buying from third party. The wood needed finish sanding as is quite rough for little hands, found a few pieces split and some pieces had chunks missing. At first I thought maybe when the packing was done or during transport. But there was no damage to the boxes and no debris in the box so this indicates during the manufacturing process. Not sure how long this will last in the Far North of Australia, I have gave each piece a good treatment to try and prolong the life, so only time will tell.
The mud kitchen top broke after one day of use. the structure seems flimsy and had to be heavily supervised while the children used it to decrease further damage.
The box was delivered out the front of the house next to post box without notifying us. My wife was home all day and it would have been great if they announced their arrival not just dump the boxes and leave.
Easy to order, pick up and assemble. The final product looks great. Kids love it.
Great product Easy to assemble Well priced
Great equipment quality, takes a long time to put together, if you dont have carpentry skills you would need a professional. Otherwise love the product
Great product and customer service made experience very easy!
Delivery was prompt , plenty of communication & quality of the product was first rate
Quick delivery great product
we received a pile of wood pieces and had to hire someone to assemble it so the price was at list $170 dollars extra. very disappointed as we are all very busy teachers. I would not buy from them again . sorry
Wonderful customer service upfront. Excellent quality product that will be enjoyed for years to come.
The product is good but by god the instructions are horrible. It’s hard to spot the letter labels on the poles and the photos on paper instructions are so dark it’s hard to see.
Fast delivery and great quality products
The only negative is you don’t sell a sunshade for your trampolines.
Best thing to keep little ones entertained, perfect height and easy assembly. Would recommend.
The cubby items were in poor condition. The pieces were all out of shape, it took two of us 4 days to put it together and we had to modify the cubby so it would fit. Missing bolts and screws made it challenging and had to go to Bunnings to buy more. Avoid at all costs.