Shayne Young
Professional Website
Website was easy to navigate and payment process was smooth
Website was easy to navigate and payment process was smooth
Believe the one-star reviews and be skeptical of the rest. Lighting NY is a predatory company, claiming not to have restocking fees, but charging exorbitant fees for returns, simply under a different label. The customer service is unhelpful and condescending to the point of nastiness. Their skimpy discount in no way compensates for the monumental headache in dealing with Lighting NY's dishonesty and scheming. I plan to open a dispute via Amex. Avoid Lighting NY if you value your time and sanity.
I ordered two of the same fixtures - one had a slightly damaged part and the process to receive a new part was seamless and quick with excellent customer service. The fixtures are beautiful and are great quality at a reasonable price.
Product seems to be high quality, was delivered on time.
Be aware of their cost games they play. Their discounts listed on the website are not accurate. It states there is a 25% discount but then they quote only a 20% discount, Also the exact same lamp was on another website at a lower cost and Lighting New York does not honor their price match policy. They did not offer 150% discount like their policy states. They only offered a 30% discount which still left the lamp more expensive than the competitors website.
great sales and lots of details but there need to be more customer reviews with customer photos. and it could be more precise when trying to locate an item - shows too much !
The discount and ordering experience is great but let's wait to see if I need to return it before I complete my review.
LNY had a return policy that seemed reasonable so even though I didn’t know the company, I took a chance and purchased. Welp, jokes on me because they wouldn’t accept a return. The product page also wasn’t marked as final sale or non returnable - I guess they just *decided* they wouldn’t accept my return. The worst part? They wouldn’t work with me at all. I said I’d accept store credit and no dice. I also asked them to produce literally any language that suggested the item was nonreturnable and they went radio silent (because there was none).
I was interested in purchasing a few of Northeast Lantern lights. LNY ads were scrolling down the right side of the browser page and I clicked on it. The initial price shown for the outside flush mount light I was interested in gave me pause. However these products are hand made in New Hampshire by American craftspeople. When LNY offered up to a 25% on my first purchase,I jumped on the opportunity with both feet. I'll be back for additional purchases in the future.
Don’t buy anything from this company! I purchased a hanging fixture and it is defective, when you turn it on, sometimes is white light, sometimes it is yellow light and sometimes it is half yellow and half white. Each time you turn it off and on it changes. We called and was told that it is not supposed to do that. We returned it and they replaced it with one that would be tested first. The second one had the same problem. We paid the electrician to install the first one, then take it down and install the second one. Now they want me to have the electrician take down the second one and ship it back to them! At this point I paid for the fixture and paid the electrician more than the cost of the light!
In addition to truly excellent prices this company provides absolutely wonderful service. You can call anytime of the week and get immediate assistance. I had to call with a thorny question and they were able to take care of the issue right away. While I was on the phone, in fact. A+ company!
Easy ordering and coupon saved me money. I haven't received the product yet, but if their delivery is anything like their ordering, I will be pleased!
Giving a 5 star rating for the process.. I haven't received the product as yet. The ease of search and purchase was excellent 👌
LNY has just what I need for my projects and almost always in stock at a great price!
Great company! Excellent prices!
Excellent buy on these lights. No hassle, easy to get answers to questions.
They had the product that I needed and the purchase was simple process.
After the nightmare @1STOPLIGHTING, I was so glad I found this site. I found the same items I needed with a 20% discount! Lyanne was so helpful and friendly! She helped me locate an item, applied the discount, and updated my cart! Immediately got email confirmation! Best customer service ever!
Exceptionally good prices, authentic products, immediate "real person" chat, knowledgeable rep who also created additional discount for me on the item I was discussing 😁 Add in very fast shipping in very well packed box, with free returns? What more could you want. Very happy all the way around and glad I found them. Will definitely shop from them again and refer!
Kelsey was a great help getting the best possible deal and the product we wanted. We will see if the shipping and after service continues to shine…