Karina R.

Trustpilot

German Løci customer service unreachable, have not received refund

I ordered via Løci's German website and paid with Klarna. Everything went well at first. The sneaker arrived but since it didn't fit, I returned it by sending it to the address provided on the returns portal. I had to pay for the return myself. That was almost a month ago. Since then, I have neither received my money back (150 euros) nor heard anything from customer service. I have contacted the customer service several times now by e-mail and have not once received a reply. Løci Germany is virtually unreachable. Apart from the customer service e-mail address given there, which nobody seems to check, there is no way to contact them. Desperate, I contacted the English customer service and was told that unfortunately they can't help me because the English Løci does not have access to the German one. However, they said they would forward my email. However, this also did not work, since I still have not received my refund. I will probably now contact Klarna in a final attempt to see if they can do anything. The bottom line is that the German part of this company is completely dubious and I can only advise anyone from Germany not to order here.

Devin Roberson

Trustpilot

*Edited review

This company scammed me out of 400 buck. I've been told since April 12th my money was refunded only to call my credit card company today to find out they've been lying the whole time. Edited to say: The company reached out to me and they definitely made the situation right, which I greatly appreciate 🙏 They are working with me, and thats all I asked for.

Brad Allgood

Trustpilot

I ordered a pair of shoes that were…

I ordered a pair of shoes that were stolen in transit and Loci did everything they could to make the situation right. Their service was excellent.

Matt z chan

Trustpilot

Amazing products & excellent customer service

Amazing products, great eco design. But most importantly, some of the best, most responsive customer service I have ever received. Very satisfied and I will be back to purchase more goods.

Don Rittenhouse

Trustpilot

Excellent company - Try their products

Excellent company, service, people and products. Ordered a hoodie And it arrived damaged by the shipping company. After 1 email, LØCI Responded right away and our mailing me a replacement. Can’t wait to try your shoes!

Laymond

Trustpilot

Most Helpful Customer Support Ever!

I ran into some complications when ordering from the new Nicki Minaj shoe collection. I emailed Loci customer support and Nicola was the most helpful person ever! They did their absolute best to help me get my hands on the new Nicki shoes! I’m super excited for the shoes to come in and I’m forever grateful to Nicola for all their help before the shoes sold out!

Charmaine Preddie'

Trustpilot

Loci/Niki -blue and Burgundy…

I got the Loci/Nicki blue and Burgundy fusion, very good for running or walking. It is exactly what I expected very light in weight and Comfy. When using vegan products, weight and comfort tells it all… I will be sporting my colors this summer.

Mads

Trustpilot

Fantastic shoes and fantastic costumer…

Fantastic shoes and fantastic costumer service!

Natalia

Trustpilot

Never wore more uncomfortable shoes

Never wore more uncomfortable shoes! got blisters after an hour, the shoes kept pushing on my toe nail bone and could barely bend my feet after a day of wearing it. Had to change into heels at some point - felt like paradise.

Tee Mcc

Trustpilot

Extremely professional

Extremely professional. Nicki Minaj dropped her shoes and like me and all her fans we rushed to the website. There was a lot of confusion and Nicola was extremely friendly, empathetic and professional. I appreciate LØCI, what your products stand for and what you do!

Natasha

Trustpilot

5 stars

fast and efficient and kind customer service!

Kylie Baker

Trustpilot

I was very impressed with your customer…

I was very impressed with your customer service team. They did an impeccable job regarding questions I had. I received a prompt detailed email. I can’t wait to get my Nicki Minaj X Løci shoes. Sincerely Kylie

CCA

Trustpilot

Exceptional customer service

Exceptional customer service. I recently had to contact LOCI regarding an issue with a pair of Origins I’ve had (and loved) for 18 months. Unfortunately the problem could not be repaired in this case although I was really pleased to hear LOCI do offer both a repair service and a recycling service, in line with their sustainability ambitions ♻️ Super impressed by how easy it was to get in touch with customer services (email), the level of communication and responsiveness, with all my emails being answered within 24h even over a bank holiday weekend. Very impressive. AND they resolved my issue by offering to cover the cost of a new pair of LOCIs which tells me this company intends for their products to last. Great work LOCI!

Lee Humphreys

Trustpilot

Loci rules …

After looking for a pair of sustainable trainers and not wanting to purchase from the more high street based chains, I came across Loci and instantly like the stying, the colour options and most of all their vegan appeal. I have purchased 3 pairs now and love them. I recently had contact with their customer support and found this area of the company, superb to deal with. An all round enjoyable experience. Long live Loci ✌🏻

Gabriella Lantos

Trustpilot

I had a very good experience with Løci’…

I had a very good experience with Løci’ support service during my first ever purchase with them. After a long research about Løci production plant in Portugal, I decided to buy the first pair os Echo Bio leather sneakers last week (March, 2024). I always careful doing ecommerce, so my phone is always using VPN. After I finished the order and paid, I received an email to confirm my identity. So, I emailed to support Løci and Alex was amazing. He clarified the process and took care of my order perfectly until I received it at my home. The Echo Bio leather sneaker is amazing, i bought for my daughter the white one. I highly recommend Løci sneakers to everyone who enjoys high quality sustainable lifestyle. Cheers! See you soon! X G.

jessica fox

Trustpilot

What an amazing and refreshing company…

What an amazing and refreshing company to deal with .... had a slight issue with my order which they dealt with and resolved in such a professional way .... nothing was too much trouble I can't rate them more highly and will definitely buy from them again

Joel Russell

Trustpilot

After suffering a washing mishap

After suffering a washing mishap, I reached out to customer service with photos of my issue. Lois immediately shipped out a new pair. Needless to say, I was thrilled. I can now sport about town doing my best to not look like the average American dad in my new shiny shoes.

Anna

Trustpilot

excellent customer service

Great stylish ethical top quality trainers, arrived quickly and customer services really helpful and friendly and solved my minor issue within a day.

Renee Gambino Bonjolo

Trustpilot

I absolutely love my LOCI sneakers

I absolutely love my LOCI sneakers. They are gorgeous and can both dress up or down but they always look sharp. What's amazing is they are flat but the support on the inside is AMAZING! Perfect. Perfect. Perfect. The company is like no other company I've dealt with. Above and beyond is an understatement. I'm a fan for life on all levels.

Steve

Trustpilot

Customer service

Although as yet have not purchased a pair of Loci shoes I did use their recycling scheme sending them an old pair of trainers for £25 voucher for a pair of Loci’s. Had some issue getting the voucher but this was solved quickly by Alex who also followed up to ensure everything was sorted excellent customer service Will definitely be purchasing some of theirs shoes in the very near future