Ordered a glass dining room table and was delivered really fast within a few days - very reasonable price and the table is great quality for the price so really impressed. I read some of the other reviews and it seems if there is an issue with your product their customer service may not be good, but I can't comment on that as there were no issues and I'm really happy with my table. I would recommend based on this..
Worst experience in my life, i was waiting 4 months and even after that i didnt get my item. I start calling every two weeks after couple months of silence and they was keep giving me diferent date when item will be delivered. When i ask for my money back, they asking to wait one more week or two. I was trying to get refund for about month, once i mention consume right they agree give my money back just asked wait another week. Ofcourse nothing hapened in that week when i ring again they said it will be in 4 weeks time, when i asking is there item at all started to make, they have no info about it. Finaly after 4 months i was able get my money back. Customer service is horrible, just telling random dates and not woried at all about anything.
Love Furniture delivered a faulty wardrobe with missing parts in January. Three months later after numerous phone calls and emails they have still not issued a refund for the faulty item. They keep attempting to convince me to accept delivery of the missing parts. I did this initially until I realised that further parts are still missing and the fragility of the wardrobe which is not fit fur purpose. I continue to request a refund with the support of the consumer protection agency and they are still refusing to engage on this. They are not complying with my consumer rights. I may have to take them to the small claims court as they have been so difficult to deal with and completely disingenuous.
Third purchase from Love Furniture. No problems whatsoever. I love the antiquated cash-on-delivery option : if the item doesn’t show up, I don’t have to worry about frantically attempting to contact the type of dreaded zombie customer service some other big companies employ, hyperventilating as I try to get a refund. I see other reviewers complaining about having to wait etc - I have found it takes perhaps a day for Love Furniture to contact you confirming your order. I have no patience whatsoever and always make contact from my end to anyone I’m ordering goods from, then I’m in control of the situation as much as is possible. Love Furniture advise it could take 2 or 3 weeks for them to deliver your item. Don’t panic ! Regarding my latest order, I received a phone call about 21:25 one evening about a week after I’d placed the order online; and a person who sounded perhaps Spanish advised me my order would be with me in about a week. I remembered from before getting sporadic emails and texts from Love Furniture, so I didn’t worry any more about it. I received a text from Love Furniture last Saturday advising my item would arrive today, then this morning advising it was on its way. I received another from the driver, Dec advising he was 45 minutes away. I am really pleased with my dealings with these people. I wish there were more like them. Well done Love Furniture ❤️🛋️
Really poor. Constantly chasing my order as no real communication from the company to me after ordering & paying, repeatedly lied to about when it would be delivered when I contacted them by phone & email. When finally delivered, there was one man working the lorry. These items are incredibly heavy for one person so no wonder mine was delivered with a broken mirror on the door of the sliding wardrobe. I have been chasing up for my replacement door now for a few weeks by email & phone & continuously fobbed off & lied to about when it will be delivered. Really bad customer service & very disingenuous staff. At this stage all I want is my money refunded. My advice would be to definitely avoid this company at all costs.
I would leave 0 stars if I could. Ordered a Bed, order got cancelled, we were never notifified, finally, 2 weeks later we recieved the Bed. And it was the wrong Bed, went in store and staff were useless. Extremely disapointed with the service. Wont be shopping here again
Took one month to the day for the bed & mattress to arrive. Initial communication was zero. Processing order is all it said for just over a week before I called. Eventually got a date/time. Delivery was brought at different date/time than agreed. Delaying for another week. Wanted to cancel, was promised a €50 refund which was not honored. As was assembling bed it was missing parts. Had to improvise to put it together. Stay clear of this company I would advise.
Very pleased and satisfied with the customer services, they offered a partial refund for the coffee table I ordered from them which was very nice. Thank you vida xl
Terrible company, awful customer service.
If I could give 0 stars I would. I bought a single bed last summer for my spare room. My 2 year old son then moved into the room in January and the bed snapped in half when I sat on it. I'm not obese or over weight may I add. I contacted love furniture to try sort it and I was fobbed off or ignored for over a week. So I replaced the bed. They then said they would replace the broken parts of the bed. They still haven't sent them to me even though they said they would.
I would give zero stars if that was an option. The biggest shower of gangsters I ever dealt with, avoid at all costs. I was lied to on numerous occasions about the status of my order, I was sent emails meant for other people. I eventually demanded a refund when my order failed to arrive after 5 weeks.
Brought a desk and headboard back on the 19th December. Desk arrived, but no headboard, not in stock will be delivered separately. Desk very flimsy, holes not where they should be as per instructions (had to drill them myself), it's very cheaply made, had to buy extra supports as the ones supplied were too small to be of any use. Head board arrived 2 months later in February. Went to put it together, no screws, no instructions. Asked for screws to be posted (they're 4 screws, small, fit in an envelope). They arranged delivery of screws, said date and time ok. Waited in over an hour for delivery (late for school run), nothing. Contacted them, oh sorry couldn't deliver today. Waited another 2 weeks, an envelope shoved through the letter with 2 screws, when it's meant to be 4. Went to fit them anyway, they're too big. Request that they pick up the headboard at this stage and refund me and I've head enough (now 3 months on from ordering) and they keep coming back with were sorry, did you get instructions (no I did not). Joke of a company.
Haven't received the order and already appalling service. Ordered on 16th of February. Received no updates until I went through several channels to get in contact. That was a week ago . I was told my order was "ready for delivery" and "won't take so much time" . When I asked more I got no answer. Currently trying to get more answers a week after that and nothing. Absolutely disgraceful
Took them over a week to inform me they didn't deliver to mainland UK, so cancelled my order. After taking my money, and then waiting even longer for the refund. Why did they let me buy it in the first place?
Zero stars… Terrible customer service! Bed is incorrectly advertised as dark grey when it is light grey. Lovefurniture delivered a bed with several missing parts and no hardware and now refuse to return and refund because the box has been opened.
Will and his helper delivered my bed at 9 this morning, absolutely cracking job putting that Mechano set together as it looked very tough, 5* all the way with these guys highly recommended.
Absolute joke off a company 2 weeks waiting on our kids bunk beds and took me to ring them to say the beds were obsolete thank god I chose cash on delivery wouldn't even entertain this company
Recliner sofas ordered for holiday home, issues reported 9 months later (house empty & sofas unused for 6 months) , taken back for repair, came back worse, now saying out of warranty! Terrible customer service, they don't ring back when they say they will, close WhatsApp chat if you don't reply quick enough for them, last comment from them is 'one moment' - that was dec 7, still.waiting for their reply!!!!
Slide wardrobe looked great in the pictures and I'm sure it would have in my house too had I received all the parts.rear panels missing and other components.For 6 weeks I received texts on a Wednesday advising delivery on the Friday,come Thursday received text saying parts were not available for delivery. Purchased parts required to complete unit from local kitchen company. Spoke to customer service and they were to provide a partial refund. Im still waiting. Very disappointed
Dining table chairs Good quality sturdy chairs, very happy with them. Maurice was a pleasure to deal with, professional and very patient, willing to answer as many questions. Got the chairs in good time. Justin delivered the chairs again extremely helpful and a pleasure to deal with. Would definitely shop again with love furniture.